Compact with Texans

Texas Workforce Commission (TWC) employees and our partners are expected to serve the public with respect, concern and courtesy, conducting themselves in a manner that enhances public confidence in the agency. Our employees will provide courteous, fair and impartial service in their interactions with customers. Recognizing the diversity of Texas, they will value cultural and individual differences and exhibit positive, nondiscriminatory behavior toward customers.

TWC is a quality customer service agency, providing information and complaint resolution to all our customers:

• Job seekers and employees
• Businesses and employers
• Community and workforce partners

Our employees are dedicated to quality customer service. In fact, all TWC employees have quality customer service standards as part of their job performance reviews, including:

• Take prompt, attentive action to address customer needs
• Follow through on tasks, meeting schedules and deadlines
• Conduct yourself in a business-like manner and apply knowledge effectively in performance of job duties
• Use a considerate and tactful approach in serving customers

We gauge our success through critical information we gather from our customer surveys, appraisals and other assessment tools.

• About Texas Workforce
• TWC Mission, Vision & Philosophy