Information for COVID-19 FAQ, Employers, Jobseekers, Self-Employed and Child Care

Before Emailing the Benefits Overpayment Collections Unit

information Our Benefits Overpayment Collections Unit handles only issues with repayment of incorrectly paid unemployment benefits, also known as overpayments. If your concern is about anything other than submitting benefits repayment to TWC, please check the list below to find your best solution.

TWC staff respond to email and phone calls during TWC business hours.

Have a question about... Suggested Solution
  • a Determination of Payment of Unemployment Benefits or Statement of Overpayment that shows you are not entitled to benefits?

Call your Unemployment Benefits Tele-Center at 800-939-6631.
See Learning the Result of Your Application for Benefits.

  • your current Unemployment Insurance benefits claim or payment request?

Logon to Unemployment Benefits Services. Select Claim and Payment Status. Scroll down to the Most Recent Payment section to see the TWC Processed Date and Amount Deposited.
Call Tele-Serv at 800-558-8321 and select option 2.

  • appealing your benefits determination?
See How to Appeal a Decision.
  • general information on overpayments?
See Overpayment of Unemployment Benefits.
  • making a payment to TWC in response to your Notice of Overpayment?
Email Benefit Overpayment Collections