Information for COVID-19 Employers, Jobseekers and Child Care
Having trouble filing an unemployment claim online? Our Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors. We are seeing lower volume on the online portal between 10:00p.m. and 8 a.m. You may want to try back during those hours to file your claim or check the status of your claim.

Child Care & Early Learning COVID-19 Information

Many families and child care programs that participate in the Texas Workforce Commission’s (TWC) subsidized child care program have been affected by the COVID-19 pandemic. Additionally, many essential workers require child care to continue working during the emergency.

TWC has approved multiple policy actions to support families and programs at this time and continues to move quickly to respond to child care needs across the state. Actions approved by the commission include the following:

Please refer to the following items for more information on actions taken by TWC.

 

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Resources for Parents

A new Frontline Child Care Availability Portal can be accessed at find.frontlinechildcare.texas.gov. This website will allow parents who are essential workers to search for available child care near their home or work, and it will display a map of licensed child care centers, licensed homes, and registered homes. It will show each facility’s operating hours, along with the number of open seats for each age group at the facility. After searching, families will need to contact the child care facility directly to enroll their child.

Texas is working hard to ensure the health and safety of all of its citizens.  It is important that we all work to practice social distancing and limiting our contacts with others during this time.  If you are able to have a family member, relative, or trusted neighbor care for you children in lieu of a childcare provider, we encourage you to do so.  While our childcare facilities will follow the safety guidelines provided by the Texas Health and Human Services Commission and the Center for Disease Control, the simplest way to avoid Covid-19 is to limit your children’s exposure to others.

You may contact your Local Board to determine if you qualify for financial assistance (child care subsidies), and if funds are currently available. Review this eligibility form to determine if you’re potentially eligible for financial assistance.

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Resources for Child Care Programs

Many Texans working in sectors critical in the battle against COVID-19 (coronavirus) are looking for child care. A new support will be available soon to help parents: the official statewide Frontline Child Care Availability Portal.  This website will allow parents to search for available child care near their home or work, and it will display a map of licensed child care centers, licensed homes, and registered homes. It will show each facility’s operating hours, along with the number of open seats for each age group at the facility. After searching, families will need to contact the child care facility directly to enroll their child.

Complete the Availability Form to indicate the number of child care seats for each age group you currently have available.

Then you will receive an email and/or text each week reminding you to update your program’s availability by age group through a simple online form. You will be able to update it as frequently as you like, and we hope you will update it as often as possible so families have accurate information.  Without a weekly update from your program, the website will automatically assume you have no availability in your program.

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FAQ for Child Care Programs

Question:  How can I provide child care to essential workers in need?

Answer:  Use the Availability Form to indicate the number of seats you have available, and update the Portal each week.  Without a weekly update from your program, the website will automatically assume you have no availability in your program.

Question:  Can I provide child care for essential workers children receiving financial aid (child care subsidies)?

Answer:  Contact your Local Board to let them know you can provide care for essential workers and to set up an agreement to accept child care subsidies.

Question:  What reimbursement amount would I receive for serving essential workers children  through the subsidy program?

Answer:  Each Board sets rates based on the operation types (licensed center, etc.), the child’s age, and the operations TRS status. Below are some examples of rates that are currently in effect. If you don’t see your operation type’s specific rate, contact your Local Board.

 

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