Employer Benefits Services

To be eligible for unemployment benefits, claimants must be willing, able, and available for full-time work and they must apply for and accept suitable work. If you made a job offer to an applicant or gave your employees a chance to return to work but they refused, TWC needs to know. Please report these instances on our online Employer Work Refusal Documentation form. Although TWC will take appropriate action when you submit a report on individuals receiving unemployment benefits, not all submissions will prompt a return correspondence.

If the person did not appear for the interview or refused the job due to a reason not listed on the Documentation form, select Other from the Reason for Refusal drop-down menu, and give a short description in the Refusal Other Description field.

Employers who posted a job on WorkInTexas.com can follow these instructions to report why an applicant was not hired.

Employers can manage Employer Benefits Services (EBS) access to their online accounts by signing up under the employer’s account as the administrator. The administrator has the authority to:

• designate other employees to serve as additional administrators
• approve or deny other employees who want to sign up
• view lists of users, applicants, and denied users
• manage permission levels of all user accounts 

Need Help?

• See a user guide on how to use EBS Administrator Duties.

If TWC asked you to provide documents, you can upload them using our online UI Submission Upload - Employers Only. 

You will need to input your company information on the portal, then select the type of submission you want to make from a drop-down menu. The portal also provides a list of the file types you can upload. Make sure to select the Submit button at the top of the page when you are done.

Using this portal, you can submit:

• BD610 or BD615 Employer Response
• BD710E Requalification Form
• BE135 Wage Verification
• BE136 Chargeback
• Additional Response

WARNING:

• Do not use this portal to submit Shared Work or Mass Claims documents.

• Do not use this portal to submit your appeal or any appeals documents. You must submit your appeal online using Employer Benefits Services (EBS), by mail, by fax, or in person at a Workforce Solutions office. Learn about submitting an appeal at: How to Appeal a Decision - for Employers.

Find out how to avoid laying off workers by reducing the hours of some employees, who can also receive a partial unemployment benefit payment.

Note: In order for a salaried exempt employee to participate in Shared Work, their hours worked and salary must be reduced based on Fair Labor Standards Act (FLSA) guidelines. If you have questions on FLSA guidelines, please contact the U.S. Department of Labor, Wage and Hour Division.

• Submit a Shared Work Plan.

Need Help?

• For further details, visit our Shared Work webpage.
• See a user guide on Shared Work Plans.

Electronically submit return-to-work information to the Texas Workforce Commission (TWC).

Submit your return-to-work information by logging on to our Employer Benefits Services (EBS) portal. The Return to Work online program allows you to easily report a return-to-work date for employees before or after the layoff. You can submit return-to-work information either by:

• Entering individual employee Social Security numbers (SSNs)
• Uploading a list of employee SSNs

There is no limit on the number of employees that you can submit. TWC will exempt employees from work searches when they have a return-to-work date within 12 weeks of their layoff date and confirmed by the employer. Submitting a return-to-work date increases your chances of retaining your employees and ensures that TWC will stop paying them unemployment benefits after they return to work.

Note: If the return-to-work date exceeds 12 weeks from the date of layoff, the work search exemption requires the approval of our Executive Director. To request a work search exemption for a return-to-work date exceeding 12 weeks, please submit your request through our secure, online portal, UI Submission Upload-Employers Only. You can also fax or mail the information to: 

• Fax: 512-463-2754
• Mail:
  Texas Workforce Commission
  P.O. Box 149137
  Austin, TX  78714-9137
  Attn: Work Search Exemptions

The request should include your company name, TWC account number, number of employees laid off, date of layoff, and the return-to-work date. If the exemption is approved, the employer must provide employee names and SSNs.

Need Help?

• See a user guide on the Return-to-Work Information process.
• See an EBS Administrator Duties user guide.

Chargebacks concern claims where you were not the claimant’s last employer, but that may affect your tax rate.

Respond online to a Notice of Maximum Potential Chargeback.

Need Help?

• For further details, visit our Employer Unemployment Benefit Chargebacks page.
• See a user guide on Employer Benefits Services: Other Services.