On this page:
- Password Requirements
- Logon
- Apply for Benefits
- View Electronic Correspondence
- Submit Your Documents to TWC
- Verify Your Identity on Your Claim
- Unemployment Benefits Identity Fraud
- Request a Payment
- Request a Disaster Unemployment Assistance (DUA) Payment
- Request Your Waiting Week
- View Claim & Payment Status
- Appeal Online
- View Appeal Status
- Make a Payment on Your Overpayment
- Change Your Income Tax Withholding
- TWC is Mailing 1099-G Forms
- View IRS 1099-G Information
- Submit a Work Search Log
- Change Payment Option
- Technology Requirements & Privacy
- Frequently Asked Questions
- More Information
Password Requirements
TWC is updating password requirements for Unemployment Benefits Services (UBS).
You do not have to change your password if your password already meets the new requirements.
If your password does not meet the new requirements, log in to your UBS account and change your password.
Your UBS password must include the following:
• At least eight characters
• At least one lowercase letter, one uppercase letter, one number, AND one special character: # @ $ % ^ ! * _ +
Your new UBS password must be different than any of your four previous UBS passwords.
DO NOT include your email address, first or last name, Social Security Number, date of birth, or part of your home address in your new password.
WARNING: If you believe someone stole your password and/or accessed your UBS account, call TWC immediately at
800-939-6631.
Logon
Log on with your existing TWC User ID or create a new User ID.
You can access any of our Unemployment Benefit Services online systems through the above logon link or you can continue reading on this page for system descriptions, information on what’s needed to use UBS, and related tutorials.
Need Help?
Apply for Benefits
Submit an application for unemployment benefits.
You Will Need:
- Last employer's business name and address
- First and last dates (month, day and year) you worked for your last employer
- Number of hours worked and pay rate if you worked this week (including Sunday)
- Information related to your normal wage
- Alien Registration Number (if not a U.S. citizen or national)
- A valid Texas Driver License number or Texas Identification Card number
Need Help?
View Electronic Correspondence
If you have an unemployment benefits claim, you can sign up for Electronic Correspondence for online access to your unemployment benefits correspondence.
Electronic Correspondence allows you to receive most, but not all, of your unemployment notices and forms electronically in a secure, online mailbox. You are responsible for regularly checking your online inbox, regardless of whether you receive an email notifying you of new mail. All Electronic Correspondence documents are also available as accessible versions for visually impaired customers.
Once you sign up, you will continue to receive most of your TWC correspondence electronically until you opt out. You must opt out to stop receiving documents by Electronic Correspondence and return to paper mail. For more information, see the tutorial below.
Need Help?
Submit Your Documents to TWC
If TWC asked you to provide documents, you can upload them using our online UI Submission Portal.
You will need to input your personal information on the portal, then select the type of submission you want to make from a drop-down menu. The portal also provides a list of the file types you can upload. Make sure to select the Submit button at the top of the page when you are done.
WARNING: Do not use this portal to submit your appeal or any appeals documents. You must submit your appeal online using Unemployment Benefits Services (UBS), by mail, by fax, or in person at a Workforce Solutions office. Learn about submitting an appeal at: How to Appeal a Decision.
Verify Your Identity on Your Claim
If you filed a claim for unemployment benefits, TWC may ask you to verify your identity through ID.me. If you are claiming unemployment benefits and received a letter from TWC advising you to verify your identity using ID.me, go to ID.me to complete the process to verify your identity on a claim you filed.
- Find more information on how to Verify Your Identity on Your Claim.
Unemployment Benefits Identity Fraud
If you are not claiming unemployment benefits and have information that a claim was fraudulently filed using your identity, you should report the ID fraud claim on TWC’s online portal. Go to Unemployment Benefits ID Fraud for more information.
Request a Payment
If you have an active claim, request a benefits payment.
You Will Need:
- Earnings amount for each week (if applicable)
- Work search activities for each week
Need Help?
Request a Disaster Unemployment Assistance (DUA) Payment
If you have an active DUA claim, request a benefits payment.
You Will Need:
Earnings amount for each week (if applicable)
- If you are employed:
- Number of hours you worked each week
- Your gross earnings amount for each week
- Work search activities for each week (if applicable).
- If you are self-employed:
- Total amount of earnings and commissions before deductions (such as operating expenses).
- Gross income in the week you received the income, even if you performed the work in a prior week. For example, if you performed services in Week #1 but did not receive payment until Week #2, you must report the gross income in Week #2, the week when you were paid.
Reminder: You must supply TWC with proof of your employment within 21 days of applying for DUA. See Sending TWC Proof of Employment.
Need Help?
- See a tutorial on how to request DUA payments online
- See a tutorial on how to calculate and report earnings
- For more information on DUA and DUA payment requests, see Disaster Unemployment Assistance.
Request Your Waiting Week
TWC cannot pay you for the first week of your claim, also known as the waiting week, until you return to full-time work or exhaust your benefits. If you return to full-time work before exhausting your benefits, you must inform TWC in order to receive payment for that first week. To report that you returned to full-time work, select Request your Waiting Week from the Quick Links menu on your My Home page.
View Claim & Payment Status
If you have applied for unemployment benefits, view your claim and payment information.
Appeal Online
An appeal is your written notice that you disagree with a TWC decision and want your case decided through the appeal process. Appeals can be submitted online.
Need Help?
- See a tutorial on how to appeal online
- Learn about submitting an appeal at: Introduction to the Unemployment Benefits Appeal Process
View Appeal Status
Need Help?
- See a tutorial on how to check your appeal status.
- Learn about submitting an appeal at Introduction to the Unemployment Benefits Appeal Process.
Make a Payment on Your Overpayment
An overpayment is caused when TWC pays you unemployment benefits that you are later found not eligible to receive. Overpayments stay on your record until they are repaid. We cannot pay you benefits if you have an overpayment.
You can now repay your overpayment online by debit card or e-check:
- Log on to Unemployment Benefits Services (UBS)
- Select “Make a Payment on Your Overpayment” from the Quick Links menu and select the www.repay.twc.texas.gov link
- Log in with your UBS user ID and password
- Select the “Debit Card” to pay by debit card or “Bank Account (Online ACH Transfer)” payment method to pay by e-check
- Enter the payment amount and review payment summary
- Complete the Customer Information and Payment Information
- Submit payment
- Print the Payment Receipt Confirmation for your records
There is no service fee for submitting your payment online using e-check.
You Will Need:
- A valid UBS user ID and password. If you are new to UBS, you must wait 30 minutes after creating your user ID and password before you can submit payment online
- A valid email address associated with your UBS account
- For e-check payment, you will also need the name on the bank or credit union account as it appears on the card and your bank or credit union account number and routing number.
- NOTE: The name on the bank or credit union account does not need to be the same name associated with your unemployment benefits claim
You may also repay your overpayment by mailing a check or money order (payable to TWC) to:
TWC Revenue & Trust Management
P.O. Box 149352
Austin, TX 78714-9352
To ensure proper credit, include on your check or money order your name, last four digits of your Social Security number, and the account number shown on your billing statement.
If you cannot repay the entire overpayment amount at once, contact Benefit Overpayment Collections to request a repayment plan. If your overpayment meets certain criteria, we can set up a repayment plan.
- Call: 512-936-3338
- Fax: 512-936-3799
- Email: special.colloverpay@twc.texas.gov. Please use this email address only for requesting a payment plan, your overpayment balance, or instructions for sending payment.
If you did not apply for unemployment benefits, and you received TWC correspondence regarding an overpayment, report possible ID fraud at: Report ID Fraud
Need Help?
Change Your Income Tax Withholding
Unemployment benefits are taxable income reportable to the Internal Revenue Service (IRS) under federal law. You must report all unemployment benefits you receive to the IRS on your federal tax return.
If you are receiving benefits, you may have federal income taxes withheld from your unemployment benefit payments. Tax withholding is completely voluntary; withholding taxes is not required. If you ask us to withhold taxes, we will withhold ten percent of the gross amount of each of your benefit payments and send it to the IRS.
To start or stop federal tax withholding for unemployment benefit payments:
- Choose your withholding option when you apply for benefits online through Unemployment Benefits Services
- Review and change your withholding status by logging onto Unemployment Benefits Services and selecting “IRS Tax Information” from the Quick Links menu on the My Home page
- Review and change your withholding status by calling Tele-Serv and selecting Option 2, then Option 5
- Complete and return TWC’s federal tax withholding form
Need Help?
- For more information, see Federal Income Taxes & Your Unemployment Benefits
TWC is Mailing 1099-G Forms
Texas Workforce Commission (TWC) has mailed the Internal Revenue Service (IRS) Form 1099-G, Certain Government Payments, to all claimants who received Unemployment Insurance (UI) benefits in 2022.
Claimants are able to obtain their 1099-G information online by logging onto Unemployment Benefits Services (UBS) through ui.texasworkforce.org and clicking IRS Tax Information from the Quick Links menu. Claimants can also call Tele-Serv at 800-558-8321. Claimants who call Tele-Serv must select their preferred language first and then select Option 2.
View IRS 1099-G Information
If you received unemployment benefits during the previous calendar year, view the total amount TWC paid to you and any amount withheld.
Need Help?
Submit a Work Search Log
If TWC requested your Work Search Log information, submit your work search activities.
You Will Need:
- Details about your work search activities for the week TWC requested (download a blank Work Search Log).
- For Extended Benefits (EB) claimants only: EB Work Search Log.
Change Payment Option
You Will Need:
- The nine-digit routing number for your United States bank or credit union.
- Your account number.
- Your account type.
- A check, not a deposit slip, for your routing or account number. Contact your bank or credit union if you are unsure about your routing and account numbers.
Need Help?
For information about payment options, see:
Technology Requirements & Privacy
Technology Requirements
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Privacy Information
Texas Workforce Commission collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on our electronic forms, see TWC's Website Privacy & Security Information.
Public Computer
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