Unemployment Benefits ID Theft

If you are not claiming unemployment benefits and have information that a claim was filed using your identity, you should report the ID theft claim on TWC’s online portal. See Unemployment Benefits Identity Theft for more information.

Report ID Theft

The U.S. Department of Labor has issued an unemployment insurance phishing fraud alertPDF.  Alert! Be aware of unemployment benefit scams and fraudulent phone calls. Do not give your personally identifiable information like your date of birth or your Social Security number to anyone you are not sure of.

On this page:

Overview

Find information about unemployment benefits in Texas, including eligibility requirements, how to report work and earnings, and appeal procedures. Use our online services to apply for benefits, request payments, view claim and payment status and more on our Unemployment Benefits page.

Before you can receive unemployment benefits, TWC must first determine whether you are eligible. To be eligible for a regular claim, you must:

  • Be unemployed through no fault of your own.
  • Have earned enough wages in your base period (the first four of the last five completed calendar quarters before you applied for benefits).

Returning to Work: For help finding your next job, please visit www.MyTXCareer.com or WorkInTexas.com and use the virtual and in person services at local Workforce Solutions offices throughout the state.

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TWC Claimant Resources

To apply for benefits online, view your claim and payment status, request a payment, view your electronic correspondence and much more, log on to Unemployment Benefits Services (UBS). UBS is available 24 hours a day, seven days a week. 

To apply for benefits by phone or to speak with a TWC customer service representative, call our Tele-Center at 800-939-6631 from 7 a.m. to 7 p.m., Monday to Friday and 8 a.m. to 12 p.m., on Saturday.

To request benefit payment, change your payment option, hear your claim and payment status and much more, call Tele-Serv, our automated phone system, at 800-558-8321.

Looking for a job? If you need help accessing MyTXCareer.com or WorkInTexas.com or updating your account, contact your local Workforce Solutions office. To find the workforce office nearest you, visit our Workforce Solutions Directory.

If you have questions about unemployment programs or if you need to apply for benefits, review our Unemployment Benefits web pages for general information about unemployment benefits, eligibility, benefit amounts, and how we pay you.

For help in preparing to apply for benefits, review our tutorials on our Unemployment Benefits Services (UBS) web page. There, we have tutorials on how to:

  • Create a TWC User ID and password
  • Apply for benefits online
  • Use electronic correspondence
  • Request a benefit payment, and much more.

These web pages and tutorials provide all the information you need to know about what you need to provide during the application process, how the process works, and what happens next.

You can also get answers by reading our Unemployment Benefits Handbook or by connecting with “Larry the Chat Bot” by selecting the Chat With Us link at the bottom of every TWC webpage.

Our unemployment web pages, our handbook, and our tutorials – and even our online apply for benefits program – are also available in Spanish. Look for the “Ver esta página en español” link near the top right of every unemployment webpage. Spanish applicants can apply for benefits online in Spanish at Servicios de Beneficios de Desempleo

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Expired Unemployment Benefit Claims Programs

Extended Benefits (EB

Extended Benefits (EB) are only available during periods of high state or national unemployment. TWC can only pay claimants EB when the 12-week Insured Unemployment Rate (IUR) is 5 percent or more. Once Texas triggers off the high unemployment rate, TWC stops paying EB. TWC is not currently paying EB.

Under the Extended Benefits program, benefits are available to those claimants who have exhausted their regular unemployment benefit claims. EB extends unemployment benefits by up to 13 weeks or up to an additional 50 percent of the claimant’s original maximum benefit amount (MBA), whichever is less. EB claimants receive the same weekly benefit amount they received under regular unemployment.

For more information, see Extended Unemployment Benefits in Texas.

Pandemic Emergency Unemployment Compensation (PEUC)

The Pandemic Emergency Unemployment Compensation (PEUC) program provided unemployment benefits insurance to those claimants who had exhausted a regular unemployment claim but whose employment was still affected by the COVID-19 pandemic. PEUC benefits were available until June 26, 2021, and the last week that TWC could pay PEUC benefits was the week ending June 26, 2021.

Pandemic Unemployment Assistance (PUA)

Pandemic Unemployment Assistance provided unemployment insurance benefits to people who met specific requirements related to COVID-19 and who did not qualify for regular unemployment, such as independent contractors and gig economy workers. The last payable week was the week ending June 26, 2021.

PUA benefits were available for those claimants who: 

  • Lost their jobs or self-employment because of the COVID-19 pandemic
  • Did not earn enough wages in the 18 months before they applied for benefits to qualify for a regular unemployment benefits claim
  • Exhausted their regular unemployment, PEUC and EB benefits or did not qualify for these claims

Ongoing requirements for PUA claimants

If you received PUA benefits, you are still required to provide proof of employment, self-employment, or prospective employment or self-employment, even though TWC’s participation in the pandemic claims program ended. When TWC requests proof of employment, you must provide the proof by the deadline indicated on the notice. This requirement remains in effect even though the PUA program ended. If you fail to provide proof, you may have to repay all PUA benefits you received from December 27, 2020, or from your initial PUA claim date.

For more information, see Pandemic Unemployment Assistance (PUA).

Federal Pandemic Unemployment Compensation (FPUC)

Federal Pandemic Unemployment Compensation (FPUC) benefits provided an additional $300 payment per week added to any weekly unemployment benefit payment through the week ending June 26, 2021.

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Appeals Notice

Texas Workforce Commission (TWC) Appeals hearings are proceeding as scheduled. However, due to the unprecedented number of unemployment benefit claims that resulted from the pandemic, we have been experiencing a significant delay processing and scheduling appeals. We are working to resolve all issues as quickly as possible.

If you have a hearing scheduled, please participate according to the directions on the Notice of Hearing. If you have any questions or concerns about participating in the hearing related to COVID-19, please contact your hearing officer directly using the contact information on your Notice of Hearing.

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Unemployed After Returning to Work

If it has been three weeks or less since your last payment request:

  • Request payment at ui.texasworkforce.org or call 1-800-558-8321.
  • Be sure to report any hours you worked and any earnings during the period requested.

If it has been more than three weeks since your last payment request:

  • Apply for Benefits again at ui.texasworkforce.org or by calling our Tele-Center at 800-939-6631.
  • To help TWC activate your claim quickly, select layoff as the reason you lost your job if you were furloughed or the business closed.

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TWC is Hiring

While many businesses have had to close their doors, TWC is hiring. To view and apply for jobs at TWC, select the TWC Jobs link under the Quick Links menu on twc.texas.gov or visit WorkInTexas.com.

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Virtual Job Fairs

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News and Information

For TWC news and information, see Recent Press Releases and our News page.

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