VR-SFP Chapter 13: Work Readiness Services

Work Readiness Services prepare participants to excel in their abilities to successfully obtain and maintain competitive integrated employment. Vocational Rehabilitation (VR) provides and purchases services related to disability issues, interpersonal skills training, daily living skills, and issues that interfere with obtaining or maintaining employment to support customers in achieving work readiness. Work Readiness Services benefits customers who have never worked, have not worked for a long time, or have a sporadic work history, and it prepares customers for successful employment so that they can manage or address vocational impairments and be self-sufficient.

Work Readiness Services are offered in groups and individually. The services can be held at the provider's facility or within the community. To meet the maturity and educational levels and safety needs of customers who are served in a group setting, it might be necessary to designate groups exclusively for Pre-Employment Transition Services (Pre-ETS), that is, students who have disabilities and who are age 22 or younger.

This chapter includes the following Work Readiness Services:

• Personal Social Adjustment Training (PSAT)
  • Personal Social Adjustment Training Evaluation (PSAT Evaluation)
  • Personal Social Adjustment Training (PSAT)
• Work Adjustment Training (WAT)
  • Work Adjustment Training Evaluation (WAT Evaluation)
  • Work Adjustment Training (WAT)
• Vocational Adjustment Training (VAT)
  • VAT Explore the "You" in Work
  • VAT Soft Skills to Pay the Bills—Mastering Soft Skills for Workplace Success
  • VAT Soft Skills for Work Success
  • VAT Entering the World of Work
  • VAT Preparing for a Job Search Training—(Pre-ETS) Customers Only
  • VAT Disability Disclosure Training
  • VAT Money Smart—A Financial Education Training
  • VAT Public Transportation Training
  • VAT Specialized Evaluation
  • VAT Specialized
  • VAT Exploring Postsecondary Education and Training

Individuals who are actively receiving Supported Employment Services are not eligible for Work Readiness Services.

PSAT, WAT, and VAT trainers implement curriculum and activities using various instructional approaches, such as:

• discussions;
• PowerPoint presentations;
• inquiry-based instructions;
• hands-on experiments;
• project- and problem-based learning;
• computer-aided instructions;
• handouts;
• exercises;
• journaling activities; and
• extension activities.

Journaling activities allow customers to gain insight into their thoughts, feelings, and opinions about the content being taught and to identify skills to improve their success.

Extension activities reinforce skills and knowledge learned in the core activities offered in the service. Examples of extension activities include field trips, guest speakers, and videos that are not required in the core curriculum.

When the customer’s referral form indicates the services can be provided remotely, refer to VR-SFP 3.4.8 Remote Service Delivery for requirements. The service descriptions below will indicate when remote service delivery is allowed.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

Premiums may be available for some Work Readiness Services. Premiums are paid after all deliverables for the service have been made. For more information about premiums, refer to Chapter 20: Premiums.

13.3.1 Personal Social Adjustment Training Service Description

A Personal Social Adjustment Training Evaluation (PSAT Evaluation) is designed to evaluate the customer's skills related to acceptable work behaviors and interpersonal skills that interfere with the customer's ability to obtain and maintain competitive integrated employment.

Examples of skills assessed during an evaluation include:

• personal adjustment, which can include:
  • self-evaluation;
  • developing or restoring self-confidence;
  • self-advocacy;
  • disability management;
  • motivation;
  • personal health and hygiene; and
  • personal appearance and grooming;
• social adjustment, which can include:
  • establishing basic etiquette;
  • social relationships and/or interpersonal skills;
  • conflict resolution and problem solving;
  • time and schedule management;
  • developing socially acceptable behaviors;
  • effective communication;
  • workplace interaction; and
  • acceptable work behaviors.

The personal social adjustment trainer evaluates the customer for up to five days, for no more than a total of 10 hours, and completes the VR3137A, Personal Social Adjustment Training (PSAT) and Work Adjustment Training (WAT) Evaluation.

This service can be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

The PSAT Evaluation is purchased one time for each customer. The personal social adjustment trainer must conduct the PSAT Evaluation and develop the training plan before the customer receives PSAT.

13.3.2 Process and Procedures

An employment service provider receives a VR3121, Referral for Work Readiness Services. The referral and service authorization (SA) may identify skills to be evaluated and addressed in PSAT. The personal social adjustment trainer evaluates skills related to any of the areas listed in the service description, but must address all skills listed in the referral or SA.

The personal social adjustment trainer's responsibilities during the evaluation are to:

• remain on-site supervising all PSAT services, including the evaluation;
• supervise qualified aides and maintain the ratio below:
• one trainer to no more than six customers without an aide; or
• one trainer and one aide to no more than 10 customers;
• maintain written proof by means of attendance records that are made available upon request that the ratio of customer to trainer and aide is maintained;
• identify appropriate and inappropriate personal social adjustment behaviors using existing records, personal observations, and conversations with the VR counselor, customer, family members, and others;
• review the customer's strengths, challenges, training plan, and recommendations with the customer; and
• develop (in coordination with the customer and the VR counselor) a VR3137B, Personal Social Adjustment and Work Adjustment Training Plan that includes measurable goals, objectives, and timelines.

Any meeting related to the training plan between customer, provider, customer’s circle of supports and VR staff may be conducted remotely. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

The personal social adjustment trainer, the customer, and the VR counselor must sign the original and updated VR3137B, Personal Social Adjustment and Work Adjustment Training Plan to document understanding and agreement of the training plan. For more information, refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

No training can be provided until an SA for PSAT is issued after the completion of the PSAT Evaluation and the VR counselor has approved the VR3137B, Personal Social Adjustment and Work Adjustment Training Plan.

13.3.3 Outcomes Required for Payment

For payment, the personal social adjustment trainer who completed the evaluation documents in descriptive terms all information required by the Service Description on the VR3137A, Personal Social Adjustment Training (PSAT) and Work Adjustment Training (WAT) Evaluation and VR3137B, Personal Social Adjustment and Work Adjustment Training Plan at the end of the evaluation period demonstrating evidence that:

• attendance was recorded and includes the number of hours the customer participated in the evaluation;
• the evaluation was provided without exceeding the ratio of one staff to no more than six customers without an aide or one trainer and one aide to no more than 10 customers;
• all necessary accommodations and compensatory techniques were provided, and special needs were met for the customer to participate successfully in the evaluation;
• the customer's performance, skills, and needs were evaluated and results summarized;
• the goals and objectives are measurable and established for all skills to be addressed;
• a projected achievement date has been set for each goal;
• a projected number of training hours has been established for each goal; and
• the customer's satisfaction and service delivery as described in the VR-SFP was verified by customer's signature on the VR3137A and VR3137B or by VR staff member’s contact with the customer.

For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

VR will not pay any fees related to excused absences, unexcused absences, or holidays.

Payment for the PSAT Evaluation is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3137A, Personal Social Adjustment Training (PSAT) and Work Adjustment Training (WAT) Evaluation;
• VR3137B, Personal Social Adjustment and Work Adjustment Training Plan; and
• invoice.

13.3.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.5.1 Work Adjustment Training Evaluation Service Description

Work Adjustment Training Evaluation (WAT Evaluation) is designed to evaluate the customer's work behaviors and interpersonal skills that are transferable to future competitive integrated employment. This service cannot be provided remotely.

Examples of skills assessed during an evaluation include:

• acceptance of supervision and directions;
• daily living skills;
• effective communication;
• goal setting;
• appropriate grooming and hygiene, work attire, and dress code;
• motivation;
• problem solving;
• self-regulation and self-reliance;
• social skills;
• understanding roles and responsibilities in the workplace;
• good work ethics;
• good work practices and productivity (including safety and speed); and
• work tolerance.

The work adjustment trainer evaluates a customer for up to 10 days and for no more than 25 hours and completes the VR3137A, Personal Social Adjustment Training and Work Adjustment Training Evaluation and VR3137B, Personal Social Adjustment and Work Adjustment Training Plan. VR does not pay for over 25 hours per week.

The evaluation must be completed in a competitive integrated work environment where the customer's work produces compensation for both the provider's business and the customer. The customer will be paid at least minimum wage for all hours worked.

The WAT Evaluation is purchased one time for each customer. The WAT trainer must conduct the WAT evaluation and develop the training plan before WAT is provided.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

13.5.2 Process and Procedure

An employment service provider receives a VR3121, Referral for Work Readiness Services, and an SA. The referral and SA may identify skills to be evaluated and assessed in the WAT Evaluation. The work adjustment trainer evaluates skills related to any of the areas listed in the service description, but must address all skills listed in the referral or SA.

The work adjustment trainer's responsibilities during the evaluation are to:

• remain on-site supervising all WAT services, including the evaluation;
• supervise qualified aides and maintain the ratio of one trainer to no more than six customers without an aide or one trainer and one aide to no more than 10 customers;
• provide written proof that the ratio of customer to trainer and aide is maintained by means of attendance records that are made available upon request;
• identify appropriate and inappropriate work behaviors using existing records, personal observation, and conversations with the VR counselor, customer, family members, and others;
• review the customer's strengths, challenges, training plan, and recommendations with the customer; and
• develop (in coordination with the customer and the VR counselor) a VR3137B, Personal Social Adjustment and Work Adjustment Training Plan, which includes measurable goals and objectives as well as timelines.

The work adjustment trainer, customer, and VR counselor must sign the original and updated VR3137B to document understanding and agreement of the training plan.

No training can be provided until an SA for WAT is issued after the VR counselor approves the completion of the WAT Evaluation and the VR3137B, Personal Social Adjustment and Work Adjustment Training Plan.

13.5.3 Outcomes Required for Payment

For payment, the work adjustment trainer documents in descriptive terms all information required by the Service Description section of the VR3137B, Personal Social Adjustment and Work Adjustment Training Plan at the end of the evaluation period demonstrating evidence that:

• attendance was recorded and includes the total number of hours the customer participated in the evaluation;
• the evaluation was provided without exceeding the ratio of one staff to no more than six customers without an aide or one trainer and one aide to no more than 10 customers;
• all necessary accommodations and compensatory techniques were provided and special needs were met for the customer to successfully participate in the evaluation;
• the customer's performance, skills, and needs were evaluated and results summarized;
• goals and objectives are measurable and established for all skills to be addressed;
• a projected achievement date has been set for each goal and objectives;
• a projected number of training hours has been established for each goal and objectives; and
• the customer's satisfaction and service delivery as described in the VR-SFP was verified by customer's signature on the VR3138 and VR3137B or by VR staff member’s contact with the customer.

The work adjustment trainer, customer, and VR counselor must sign the original and updated VR3137B, Personal Social Adjustment and Work Adjustment Training Plan to document agreement to the training plan. No WAT is authorized until the VR counselor approves the VR3137B and an SA is received. For more information, refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

VR will not pay any fees related to excused or unexcused absences or holidays.

Payment for the WAT Evaluation is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3137A, Personal Social Adjustment Training (PSAT) and Work Adjustment Training (WAT) Evaluation;
• VR3137B, Personal Social Adjustment and Work Adjustment Training Plan; and
• invoice.

13.5.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.7.1 VAT Explore the "You" in Work Service Description

Explore the "You" in Work curriculum helps customers to learn and understand their own work personalities, interests, values, and transferable skills.

The vocational adjustment trainer creates and facilitates training curriculum of at least 10 hours with various instructional approaches that include the four modules listed below.

The training curriculum must include the following activities to allow the customer to understand personal work personalities, interests, values, and transferable skills:

• Self-assessment(s)
• Individual and group discussions
• Journaling activities
• One extension activity

This service may be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

Resources that might be helpful in the development of the curriculum include:

• Texas CARES online to find inventories on work interests, work values, and transferable skills for each customer;
• TCE+ - LMI | WINTAC for occupational and labor market information;

• TWC's Succeed at Work is available online through Texas Work Prep at texasworkprep.com and in paper format at Labor Market and Career Information; and

• O*NET online interest inventories, work values inventories, and ability profilers at O*NET Center.

13.7.2 Process and Procedure

An employment service provider receives a VR3121, Referral for Work Readiness Services with an SA and special directions related to the delivery of the services, including information about the customer to individualize the curriculum.

The vocational adjustment trainer is responsible for:

• preparing the curriculum and lesson plans to meet the VAT Explore the "You" in Work service definition;
• facilitating and documenting the 10-hour training curriculum that includes:
• the four modules in the service description;
• a minimum of one extension activity; and
• journaling activities offered throughout the training;
• completing the VR3122, VAT Explore the "You" in Work; and
• maintaining attendance records, the curriculum, lesson plans, and documentation as proof that required training topics were completed and staff ratios were maintained.

All curriculum lesson plans and attendance records must be available for review by VR staff members upon request.

13.7.3 VAT Explore the "You" in Work Outcomes Required for Payment

The vocational adjustment trainer documents in descriptive terms all information required on the VR3122, VAT Explore the "You" in Work, and SA, including evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• the training was provided without exceeding the ratio of one staff member to six customers;
• the attendance records show a minimum of 10 hours of training;
• the customer's training included:
  • four required modules outlined in the curriculum;
  • one required extension activity; and
  • journaling activities were offered;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer to successfully participate in the training;
• various instructional approaches were used to meet the customer's learning style;
• all supplies and resources were provided; and
• customer satisfaction and service delivery, as described in the VR-SFP was verified by the customer's signature on VR3122, VAT Explore the "You" in Work, or by VR staff member's contact with the customer.

For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

Payment will not be made if the customer's excused absence, unexcused absence, or holiday results in failure to attend the minimum number of required training hours.

Payment for VAT Explore the "You" in Work is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3122, VAT Explore the "You" in Work; and
• invoice.

13.7.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.9.1 VAT Soft Skills for Work Success Service Description

The Soft Skills for Work Success curriculum helps the customer learn and demonstrate the soft skills needed to be successful at work. The training focuses on developing essential skills related to:

• effective communication;
• problem-solving;
• work habits; and
• a strong work ethic.

The vocational adjustment trainer creates and facilitates a training curriculum of at least 13 hours, with various instructional approaches, that includes the four modules listed below.

The training curriculum must include the following activities:

• Self-assessments;
• Individual and group discussions;
• Journaling activities; and
• One extension activity.

This service may be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

Resources that might be helpful in developing the curriculum include the TWC curriculum, Succeed at Work, available online through Texas Work Prep at https://texasworkprep.com/. The curriculum can be printed at Labor Market and Career Information (state.tx.us).

Only one of the following VAT Work Readiness Services can be purchased for a customer:

• Skills to Pay the Bills—Mastering Soft Skills for Workplace Success; or
• Soft Skills for Work Success.

13.9.2 Process and Procedure

An employment service provider will receive a VR3121, Referral for Work Readiness Services, along with an SA and special directions about the delivery of services, including information about the customer that is needed to individualize the curriculum.

The vocational adjustment trainer is responsible for:

• preparing the curriculum to meet the VAT Soft Skills for Work Success service definition;
• facilitating and documenting the training curriculum that includes:
• the four modules in the service description;
• a minimum of one extension activity; and
• journaling activities offered throughout the training;
• Completing the VR3123, VAT Soft Skills for Work Success; and
• maintaining attendance records, curriculum, lesson plans, and documentation as proof the required training topics were completed and staff ratios were maintained.

All curricula and attendance records must be available for review by VR staff members upon request.

13.9.3 VAT Soft Skills for Work Success Outcomes Required for Payment

The vocational adjustment trainer documents in descriptive terms the information required on the VR3123, VAT Soft Skills for Work Success, and SA, including evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• training was provided without exceeding the ratio of one staff member to no more than six customers;
• attendance records indicate a minimum of 13 hours of training;
• the customer's training included:
  • four required modules outlined in the curriculum;
  • one required extension activity; and
  • journaling activities;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer to successfully participate in the training;
• various instructional approaches were used to meet the customer's learning styles;
• all supplies and resources were provided; and
• customer satisfaction and service delivery, as described in the VR-SFP was verified by the customer's signature on the VR3123, VAT Soft Skills for Work Success, or by VR staff member's contact with the customer.

For information on acceptable signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

Payment will not be made if the customer's excused, unexcused absence, or holiday results in failure to attend the minimum number of required training hours.

Payment for the VAT Soft Skills for Work Success is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3123, VAT Soft Skills for Work Success; and
• invoice.

13.9.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.11.1 VAT Job Search Training—for Pre-Employment Transition Service Description

The VAT Job Search Training curriculum helps the customer learn and demonstrate knowledge and skills necessary to prepare for a job search to obtain employment in entry-level positions. The VAT Job Search Training is only for Pre-ETS students ages 22 and younger.

This service may be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For information, refer to VR-SFP 3.4.8 Remote Service Delivery.

The vocational adjustment trainer creates and facilitates a training curriculum of at least 20 hours, with various instructional approaches that include the nine modules listed below with their subjects, and journaling and extension activities:

Module One: Exploring Careers

The vocational adjustment trainer and the customer use either the O*Net, CareerOneStop, Texas Careers, Occupational Outlook Handbook, or other similar tools to complete career exploration activities.

In the exploration, the vocational adjustment trainer and the customer include industry and occupation information that identifies:

• description or video of the occupation;
• job duties and responsibilities;
• work environments;
• knowledge, skills, and abilities related to occupation;
• education and training requirements;
• pay;
• projection for occupational growth; and
• similar occupations.

Module Two: Completion of the VR1850, Employment Data Sheet or equivalent

• Demographics
• Arrest and conviction history, if any
• Paid work history
• Volunteer history
• References
• Employment skills
• Career objectives
• Training history
• Occupational license or certification
• High school and GED information
• College education history

Module Three: Résumé Training

• Identification of different types and purposes of résumés
• Collect résumé contents, such as education, work experience, credentials, and achievements that are used to apply for jobs
• Completed résumés that are tailored for the customer's employment goal
• How to create a résumé for specific jobs

Module Four: Job Applications Training

• Identification of job application process for paper, website, and kiosk applications
• How to identify appropriate responses to questions on job applications
• How to write clear descriptive responses to questions, avoiding spelling and grammatical errors in an application
• Identification of strategies to address employment barriers demonstrated by the customer
• Successful completion of paper, website, and kiosk job applications

Module Five: Job References and Written Correspondence Training

• Purpose of professional and personal employment references
• How and when to request a person to be a professional and/or personal employment reference
• How and when to provide professional and personal employment references to potential employers
• How references will be used for background verifications
• Using effective written correspondence when job searching
• How to write cover letters for applications and résumés
• How to write thank-you letters related to employer correspondence, meetings, or interviews
• How to use and write email correspondence during the job search
• How to use and write written correspondence sent via the US Postal Service

Module Six: Interview Training

• Purpose of interview process
• Types and purpose of interviews, for example, screening, telephone, panel and/or group, behaviorally based, case, situational, and technical
• Creation of a 30–60 second "elevator speech" that summarizes why the customer is a good candidate for the job
• Delivery of the "elevator speech"
• How to research businesses and positions before an interview
• Identifying and answering typical interview questions asked by the business for the industry of the customer's employment goals
• Identifying questions to ask the business when interviewing
• Identifying and responding to questions related to protected classes and disclosure
• How to request assistance (to advocate for oneself), including disability etiquette
• How to respond to complicated questions addressing such employment barriers as gaps in work history, criminal background history, limited work experience, and accommodation needs
• Personal presentation for interviews such as grooming, dress, and manners
• Completing and critiquing at least two video-recorded mock interviews

Note: The VR counselor may request to review the recorded mock interview

Module Seven: Pre-Employment Testing Training

• Purpose of aptitude, skills, and literacy testing and how the testing is conducted
• Purpose of personality testing and how the testing is conducted
• Purpose of physical ability testing that measures an applicant's ability to perform tasks and physical functions of the job
• Purpose of drug testing and how the testing is conducted
• Accompanying the customer, as applicable, to preemployment testing if it is required for a job

Module Eight: Job Searching Training

• How to research the needs of businesses that are related to the customer's employment goals
• How to use job websites and employer job boards to search for jobs related to the customer's employment goals
• How to network with individuals who might know of an unposted employment opportunity
• How to register for and use WorkInTexas.com to search for jobs

Module Nine: Preparing for the First Day of Work

• Identification of the customer's accommodation needs that improve performance in the work setting
• How and when to request accommodations
• How to secure transportation to work site
• Appropriate personal appearance necessary for the position (dress, hygiene, and manners)
• Securing all documents necessary to "on board" the first day on the job
• Securing and demonstrating use of necessary items such as uniform and alarm clock
• How to communicate individual needs to an employer
• Expected behavior when working at the job site

Non-bundled and Bundled Job Placement services may be purchased after the completion of VAT Job Search Training without a reduction payment, for students and youth with disabilities.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

13.11.2 Process and Procedures

An employment service provider will receive a VR3121, Referral for Work Readiness Services, along with an SA and special directions related to the delivery of services, including information about the customer that is needed to individualize the curriculum.

The vocational adjustment trainer is responsible for:

• preparing the curriculum and lesson plans to meet the VAT Job Search Training curriculum service definition;
• facilitating and documenting the 20-hour training curriculum that includes:
• the eight modules in the VAT Job Search Training Curriculum Service Description;
• a minimum of one extension activity; and
• journaling activities offered throughout the training;
• completing VR3126, VAT Job Search Training; and
• maintaining attendance records, curriculum, lesson plans, and documentation as proof required training topics were completed and staff ratios were maintained.

All curricula and attendance records must be available for review by VR staff upon request.

13.11.3 VAT Job Search Training—for Pre-Employment Transition Outcomes Required for Payment

The vocational adjustment trainer documents in descriptive terms the information required on the VR3126, VAT Job Search Training SA, including evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• training was provided without exceeding the ratio of one trainer to no more than six customers;
• attendance records indicate a minimum of 20 hours of training;
• the customer's training included:
• eight required modules outlined in the curriculum;
• one required extension activity; and
• journaling activities were offered;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer to successfully participate in the training;
• various instructional approaches were used to meet the customer's learning styles;
• all supplies and resources were provided; and
• customer satisfaction and service delivery, as described in the VR-SFP was verified by the customer's signature on the VR3126, VAT Job Search Training, or by VR staff member's contact with the customer.

For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

Payment will not be made if the customer's excused absence, unexcused absence, or holiday results in failure to attend the minimum number of required training hours.

Payment for the VAT Job Search Training is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3126, VAT Job Search Training; and
• invoice.

13.11.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.13.1 VAT Money Smart—A Financial Education Training Service Description

Money Smart—A Financial Education Program curriculum developed by the Federal Deposit Insurance Corporation (FDIC) teaches customers basic behaviors about responsible handling of money and finances, including how to create positive relationships with financial institutions.

The instructor-led curriculum consists of 14 training modules that delivers unbiased, relevant, and accurate financial education. The instructor will use the Instructor Guide, PowerPoint Slides and the Participant Guide covering all modules.

The Vocational Adjustment Trainer should use various teaching and training strategies when implementing the prescribed curriculum to address accommodation and learning needs of each participant in a class. This service may be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. Refer to VR-SFP 3.4.8 Remote Service Delivery.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

Below is the Money Smart—A Financial Education Program curriculum for adults:

• Module 1: Your Money Values and Influences
• Module 2: You Can Bank On It
• Module 3: Your Income and Expenses
• Module 4: Your Spending and Saving Plan
• Module 5: Your Savings
• Module 6: Credit Reports and Scores
• Module 7: Borrowing Basics
• Module 8: Managing Debt
• Module 9: Using Credit Cards
• Module 10: Building Your Financial Future
• Module 11: Protecting Your Identity and Other Assets
• Module 12: Making House Decisions
• Module 13: Buying a Home
• Module 14: Disasters-Financial Preparation and Recovery

The Instructor Guide, PowerPoint Slides and the Participant Guide can be found at FDIC: Money Smart - A Financial Education Program. The instructor guide, PowerPoint slides and participant guide are used to facilitate the 14 modules of Money Smart.

The VAT Money Smart—for Adults must be at least 30 hours and includes all 14 modules, one extension activity, and journaling activities offered throughout the training. VAT Money Smart—for Adults can be facilitated to both Pre-ETS and adult VR customers.

13.13.2 Process and Procedures

An employment service provider receives a VR3121, Referral for Work Readiness Services, along with an SA and special directions related to the delivery of services, including information about the customer needed to individualize the curriculum.

The vocational adjustment trainer is responsible for facilitating the 30-hour training curriculum that includes:

• the 14 modules listed in the Service Description section;
• a minimum of one extension activity; and
• journaling activities offered throughout the training;
• completing VR3133, VAT: Money Smart—A Financial Education Training; and
• maintaining class attendance records, lesson plans, and documentation as proof that required training topics were completed and staff ratios were maintained.

All lesson plans and class attendance records must be available for review by VR staff upon request.

13.13.3 VAT Money Smart—A Financial Education Training Outcomes Required for Payment

The vocational adjustment trainer documents in descriptive terms all the information required on the VR3133, VAT: Money Smart—A Financial Education Training, and SA, including evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• training was provided without exceeding the ratio of one trainer to no more than six customers;
• attendance records document a minimum of 30 hours of training;
• the customer's training included:
  • fourteen required modules outlined in the curriculum;
  • one required extension activity; and
  • journaling activities;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer to successfully participate in the training;
• various instructional approaches were used to meet the customer's learning style;
• all supplies and resources were provided; and
• customer satisfaction and service delivery, as described in the VR-SFP was verified by the customer's signature on the VR3133, VAT: Money Smart—A Financial Education Training, or by VR staff member's contact with the customer.

For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

Payment will not be made if the customer's excused absence, unexcused absence, or holiday results in failure to attend the minimum number of required training hours.

Payment for the VAT: Money Smart—A Financial Education Training is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3133, VAT: Money Smart—A Financial Education Training; and
• invoice.

13.13.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.15.1 VAT Specialized Evaluation Service Description

VAT Specialized Evaluation is designed to evaluate and identify a lack of skills that impede the customer's ability to obtain and maintain competitive integrated employment.

A VAT Specialized Evaluation should be purchased for a customer only when another structured VAT cannot meet the customer's needs. Services included in the training plan should be skills:

• that are not taught in another VAT service; or
• that the customer failed to master in previous training.

A justification for the VAT Specialized Evaluation service that includes the skills to be addressed must be on the VR3121, Referral for Work Readiness Services.

Examples of skills addressed during an evaluation include, but are not limited to:

• balancing life and work;
• career exploration;
• child care management;
• community resources;
• conflict resolution;
• daily living skills;
• decision-making;
• disability awareness;
• effective communication;
• financial management;
• goal setting;
• grooming and hygiene;
• household management;
• housing opportunity;
• independent living;
• interpersonal communication;
• leadership; and
• stress management.

The vocational adjustment trainer evaluates the customer for up to five days and for no more than 10 hours and completes the VR3135A, Vocational Adjustment Training Specialized Evaluation.

This service can be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

The VAT Specialized Evaluation is purchased once for each customer. The vocational adjustment trainer must conduct the VAT Specialized Evaluation and develop the training plan before VAT-Specialized (VAT-S) is provided.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

13.15.2 Process and Procedure

An employment service provider receives a VR3121, Referral for Work Readiness Services, and an SA that identifies the skills to be evaluated and addressed in the VAT-S Evaluation. The vocational adjustment trainer evaluates the skills listed in the referral and SA.

Vocational adjustment trainer job responsibilities during the evaluation are to:

• identify impediments to employment based on needs listed in the referral and/or existing records, observations by the trainer, and/or obtained in conversations with the VR counselor, customer, family members, and others;
• develop (in coordination with the customer and the VR counselor) a VR3135B, Vocational Adjustment Training Specialized Training Plan for the customer, including measurable goals, objectives, and timelines; and
• review the customer's strengths, challenges, training plan, and recommendations with the customer.

The vocational adjustment trainer, the customer, and the VR counselor must sign the original and updated VR3135B, Vocational Adjustment Training, Specialized Training Plan to document understanding and agreement of the training plan.

Any meeting related to the training plan between customer, provider, customer’s circle of supports and VR staff may be conducted remotely. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

No training may be provided until an SA for Specialized Vocational Adjustment Training is issued after the completion of the VAT-S Evaluation and the VR3135B, Vocational Adjustment Training, Specialized Training Plan is approved by the VR counselor.

13.15.3 VAT Specialized Evaluation Outcomes Required for Payment

For payment, the vocational adjustment trainer who completed the evaluation documents in descriptive terms all information required by the Service Description on the VR3136, Vocational Adjustment Training, Specialized Training Report, at the end of the evaluation period, demonstrating evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• attendance was recorded and includes the total number of hours the customer participated in the evaluation;
• the evaluation was provided without exceeding the ratio of one staff member to no more than six consumers;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer to successfully participate in the training;
• the customer's performance, skills, and needs were evaluated and results summarized;
• goals and objectives are measurable and established for all skills to be addressed;
• a projected achievement date is established for each goal;
• a projected number of training hours is established for each goal; and
• the customer's satisfaction and service delivery, as described in the VR-SFP was verified by customer's signature on the VR3136, or by VR staff member’s contact with the customer.

The vocational adjustment trainer, customer, and VR counselor signs the original and updated VR3135B, Vocational Adjustment Training, Specialized Training Plan to document agreement of the training plan. No VAT-S is authorized until the VR counselor approves the VR3135B and an SA is received. For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

VR does not pay any fees related to excused absences, unexcused absences, or holidays.

Payment for the Vocational Adjustment Training Evaluation is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3136, Vocational Adjustment Training, Specialized Training Report; and
• invoice.

13.15.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.

13.17.1 VAT Exploring Postsecondary Education and Training Service Description

The Exploring Postsecondary Education and Training curriculum helps customers understand postsecondary education, financial aid, and the services that are available to support students in postsecondary education and training. The Vocational Adjustment trainer creates and facilitates a training curriculum of at least 10 hours with various instructional approaches that include the four modules listed below.

The training curriculum must include the following activities to allow the customer to understand personal work personalities, interests, values, and transferable skills:

• Self-assessment(s)
• Individual and group discussions
• Journaling activities
• One extension activity

Resources that might be helpful in the development of the curriculum include the following:

• NTACT Resources: Postsecondary Education, https://transitionta.org/topics/postsecondary-education/
• Get Ready for College: A Resource for Teens with Disabilities, https://centerontransition.org/getReady—Self-paced virtual course for high school students with disabilities who are interested in college
• National Center for College Students with Disabilities Clearinghouse, https://www.nccsdclearinghouse.org/prospective-college-students.html
• Think College, https://thinkcollege.net/—Resource for developing, expanding, and improving inclusive higher education options for individuals with intellectual disabilities
• Texas Career Check: Explore Education, https://texascareercheck.com/Home/ExploreEducation
• Understood: 7 Things to Know About College Disability Services, https://www.understood.org/en/school-learning/choosing-starting-school/leaving-high-school/7-things-to-know-about-college-disability-services

This service may be provided remotely when the VR counselor has indicated approval of remote service delivery on the VR3121, Referral for Work Readiness Services. For more information, refer to VR-SFP 3.4.8 Remote Service Delivery.

Any request to change a Service Definition, Process and Procedure, or Outcomes Required for Payment must be documented and approved by the VR director, using the VR3472, Contracted Service Modification Request for Work Readiness Services, before the change is implemented. The approved VR3472 must be maintained in the provider’s customer case file. For more information, refer to VR-SFP 3.4.11 Contracted Services Modification Request.

13.17.2 Process and Procedure

An employment service provider receives a VR3121, Referral for Work Readiness Services, along with a SA and special directions related to service delivery, including customer information necessary to individualize the curriculum.

The vocational adjustment trainer is responsible for:

• preparing the curriculum and lesson plans to meet the VAT Exploring Postsecondary Education and Training service definition;
• facilitating and documenting the 10-hour training curriculum that includes:
  • the four modules in the service description;
  • a minimum of one extension activity;
  • journaling activities offered throughout the training; and
  • completion of the VR3139, VAT Exploring Postsecondary Education and Training; and
• maintaining attendance records, the curriculum, lesson plans, and documentation as proof that required training topics were completed and staff ratios were maintained.

All lesson plans and attendance records must be available for VR staff to review upon request.

13.17.3 VAT Exploring Postsecondary Education and Training Outcomes Required for Payment

The vocational adjustment trainer documents in descriptive terms all information required on the VR3139, VAT Exploring Postsecondary Education and Training, including evidence that:

• training was delivered as indicated on the VR3121, Referral for Work Readiness Services;
• the training was provided without exceeding the ratio of one staff member to six customers;
• the attendance records show a minimum of 10 hours of training;
• the customer's training included:
  • four required modules outlined in the curriculum;
  • one required extension activity; and
  • journaling activities;
• all necessary accommodations and compensatory techniques were identified, documented, and provided as necessary to meet the special needs of the customer for successful participation in the training;
• various instructional approaches were used to meet the customer's learning style;
• all supplies and resources were provided; and
• customer satisfaction and service delivery, as described in the VR-SFP was verified by the customer's signature on the VR3139, VAT Exploring Postsecondary Education and Training, or by VR staff member's contact with the customer.

For information on signatures refer to VR-SFP sections 3.2.14 Documentation and 3.2.16 Signatures.

Payment will not be made if the customer's excused absence, unexcused absence, or holiday results in failure to attend the minimum number of required training hours.

Payment for VAT Exploring Postsecondary Education and Training is made when the VR counselor approves a complete, accurate, signed, and dated:

• VR3139, VAT Exploring Postsecondary Education and Training; and
• invoice.

13.17.4 Fees

For more information, see 13.18 Work Readiness Services Fee Schedule.