Information for COVID-19 Employers, Jobseekers and Child Care
Having trouble filing an unemployment claim online? Our Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors. We are seeing lower volume on the online portal between 10:00p.m. and 8 a.m. You may want to try back during those hours to file your claim or check the status of your claim.

Online Services & Information

Internet service is generally faster than calling an unemployment benefits Tele-Center.

  • Unemployment Benefits Services at ui.texasworkforce.org:
  • WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
  • Unemployment Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
  • Get information on how to appeal an unemployment benefits decision for claimants and employers.

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Debit Card & Direct Deposit Information

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Tele-Center Phone Number & Hours

To speak with a customer service representative, call an unemployment benefits Tele-Center. Business hours are Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time.

Call: 800-939-6631

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Tele-Serv Phone Number & Hours

To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

Call: 800-558-8321

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Benefit Overpayment Collections Unit

To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Call: 512-936-3338
Email: special.colloverpay@twc.state.tx.us

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