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Internet service is generally faster than calling an unemployment benefits Tele-Center.

  • Unemployment Benefits Services:
    • Estimate potential benefits
    • Apply for benefits
    • View Electronic Correspondence
    • Request payment
    • Check claim status and payment history
    • Request Your Waiting Week
    • View Appeal Status
    • Update your mailing address
    • View IRS 1099-G information
    • Change payment options
    • Download a work search log
  • - Register for job search assistance and use TWC's online job resource.
  • Unemployment Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
  • Get information on how to appeal an unemployment benefits decision for claimants and employers.

  • Debit Card FAQ - Find answers to questions about the TWC UI debit card.
  • U.S. Bank - Get account information about your UI debit card or call 800-657-6343.
  • Direct Deposit FAQ - Find out how direct deposit works and how to set up direct deposit for your benefits.

To speak with a customer service representative, call: 800-939-6631.

To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

Call: 800-558-8321

To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Call: 512-936-3338