Internet service is generally faster than calling an unemployment benefits Tele-Center.
Unemployment Benefits Contact Information
- Unemployment Benefits Services:
- Estimate potential benefits
- Apply for benefits
- View Electronic Correspondence
- Request payment
- Check claim status and payment history
- Request Your Waiting Week
- View Appeal Status
- Update your mailing address
- View IRS 1099-G information
- Change payment options
- Download a work search log
- WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
- Unemployment Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
- Get information on how to appeal an unemployment benefits decision for claimants and employers.
- Debit Card FAQ - Find answers to questions about the TWC UI debit card.
- U.S. Bank - Get account information about your UI debit card or call 800-657-6343.
- Direct Deposit FAQ - Find out how direct deposit works and how to set up direct deposit for your benefits.
To speak with a customer service representative, call: 800-939-6631.
Call Tele-Serv, TWC’s automated phone system, at 800-558-8321 to:
- Request payment
- Check claim status and payment history
- Get IRS 1099-G information
- Request your waiting week
- Get general information about unemployment benefits
- Establish or change your PIN
- Change payment options
To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Call: 512-936-3338
Email: special.colloverpay@twc.texas.gov