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Internet service is generally faster than calling an unemployment benefits Tele-Center.

Unemployment Benefits Contact Information

  • Unemployment Benefits Services:
    • Estimate potential benefits
    • Apply for benefits
    • View Electronic Correspondence
    • Request payment
    • Check claim status and payment history
    • Request Your Waiting Week
    • View Appeal Status
    • Update your mailing address
    • View IRS 1099-G information
    • Change payment options
    • Download a work search log
  • WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
  • Unemployment Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
  • Get information on how to appeal an unemployment benefits decision for claimants and employers.

  • Debit Card FAQ - Find answers to questions about the TWC UI debit card.
  • U.S. Bank - Get account information about your UI debit card or call 800-657-6343.
  • Direct Deposit FAQ - Find out how direct deposit works and how to set up direct deposit for your benefits.

To speak with a customer service representative, call: 800-939-6631.

Call Tele-Serv, TWC’s automated phone system, at 800-558-8321 to:

  • Request payment
  • Check claim status and payment history
  • Get IRS 1099-G information
  • Request your waiting week
  • Get general information about unemployment benefits
  • Establish or change your PIN
  • Change payment options

To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Call: 512-936-3338
Email: special.colloverpay@twc.texas.gov