Information for COVID-19 Employers, Jobseekers and Child Care
Having trouble filing an unemployment claim online? Our Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors. We are seeing lower volume on the online portal between 10:00p.m. and 8 a.m. You may want to try back during those hours to file your claim or check the status of your claim.

How to Change Your Address

Tell TWC immediately if you change your mailing address. You can change your address in one of three ways.

Online at Unemployment Benefits Services

You can quickly and easily change your address online:

  1. Log on to Unemployment Benefits Services.
  2. Enter your User ID and password.
  3. Select Contact Information under the Change My Profile menu and update your address.

By Phone

Call a Tele-Center at 800-939-6631 to speak with a customer service representative.

Online at

If you update your address in, we also change the address on your unemployment benefits claim. If you change your address on your unemployment benefits claim, we also send the new address to, so your online job application automatically updates with your current information.

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Importance of Updating Your Address

TWC mails important, time-sensitive benefit and appeal documents, as well as Internal Revenue Service (IRS) forms, to the most current address you provide. Do not rely on the U.S. Postal Service to forward TWC documents. If you do not respond on time to TWC mailings, you might not receive benefits.

If you receive benefit payments by debit card, we will give your new address to TWC’s debit-card vendor, who sends you the TWC UI debit card and account information.

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