Online Services & Information
Internet service is generally faster than calling an unemployment benefits Tele-Center. Employers can use our online services to:
- Find unemployment claim management & appeals information
- Respond to an unemployment claim
- Respond to a request for earnings verification
- Learn how to appeal an unemployment benefits decision
- Get appeal status for employers with a TWC tax account number
- Get appeal status for employers without a TWC tax account number
- Review the Especially for Texas Employers handbook
- Use WorkInTexas.com to post a job, review résumés and recruit potential employees
Tele-Center Phone Number & Hours
Employers can speak with a customer service representative about unemployment benefits by calling an unemployment benefits Tele-Center. To improve customer service and because of the overwhelming number of calls we are receiving, we have extended our Tele-Center hours. Business hours are now Sunday - Saturday, 7:00 a.m. to 7:00 p.m. Central Time.
Call: 866-274-1722 - Employers only.
Claimants and others, please refer to Unemployment Benefits Contact Information for Claimants.