TWC Executive Staff

Executive Director

Ed Serna
Phone: 512-305-9636
Contact the Executive Director

Mr. Ed Serna is the executive director of the Texas Workforce Commission charged with day-to-day operations of the agency including implementation of policies set by the commission.

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Deputy Executive Director

Randy Townsend
Phone: 512-463-2698
Contact the Deputy Executive Director

In addition to responsibilities as the Deputy Executive Director, Mr. Townsend also directs the divisions providing core internal services that include:

  • Business Operations
  • Business Transformation/RPI
  • Finance
  • Information Technology

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Unemployment Insurance Division

Clay Cole, Division Director
Phone: 512-463-7234
Contact Unemployment Insurance & Regulation

The unemployment insurance program, funded through employer taxes, provides temporary partial income replacement to workers who have lost their jobs through no fault of their own. The Unemployment Insurance and Regulation Division (UI) oversees:

  • Payment of unemployment benefits to qualified claimants
  • Collection of unemployment taxes from employers

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Workforce Development Division

Courtney Arbour, Division Director
Phone: 512-463-8326
Contact Workforce Development

The Workforce Development Division provides oversight, coordination, guidance, planning, technical assistance and implementation of employment and training activities with a focus on meeting the needs of employers throughout the state of Texas. In addition the division:

  • Supports work conducted in local workforce development areas
  • Provides assistance to Workforce Development Boards in the achievement of performance goals
  • Provides oversight of Child Care Services and Adult Education and Literacy services
  • Evaluates education and training providers
  • Promotes and develops partnerships with other agencies and institutions

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Vocational Rehabilitation Services Division

Cheryl Fuller, Division Director
Phone: 512-936-3701
Contact Vocational Rehab

Cheryl Fuller currently serves as the Director of the Rehabilitation Services Division, which includes the former Blind Services Division. In this capacity, Cheryl oversees region and field offices that deliver vocational rehabilitation (VR) services. Departments under Cheryl’s direction include:

  • VR Consumer Services
  • VR Program Operations
  • Criss Cole Rehabilitation Center
  • Business Enterprise of Texas
  • Blind Services Program Management

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Customer Care Division

Tom McCarty, Division Director
Phone: 512-936-2346
Contact Customer Care Division

The Customer Care Division is a new division established to plan and implement a coordinated customer management system across the workforce commission to provide the highest customer service experience.

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Child Care & Early Learning Division

Reagan Miller, Division Director
Phone: 512-936-3563
Contact External Relations

The Child Care & Early Learning Division oversees services funded by the federal Child Care and Development Block Grant. TWC and the state’s 28 Local Workforce Development Boards (Boards) are responsible for the administration of child care subsidy assistance to support eligible families. CC&EL also oversee the state’s quality rating improvement system for subsidy child care providers - Texas Rising Star. This voluntary system recognizes child care programs who achieve higher quality standards.

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Information Technology Division

Heather Hall, Division Director
Phone: 512-463-9721
Contact Information Technology

The Information Technology Division is responsible for the agency's technology infrastructure, including:

  • Project management
  • Information technology operations
  • Applications development and maintenance

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Employer Initiatives

Mary York, Director
Phone: 512-463-9509
Contact Employer Initiatives

The primary responsibility of Employer Initiatives is to provide the leadership and direction within the Texas workforce system to engage employers, business organizations and the economic development community in the ongoing development of a customer-focused, market-driven workforce system.

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Information Innovation & Insight

Adam Leonard, Director
Phone: 512-936-5866
Contact Information Innovation & Insight

Information Innovation & Insight is responsible for helping TWC, its partners, and other economic-education-workforce development stakeholders leverage data to better meet the needs of employers, individuals, families, and communities in Texas. The division is also responsible for facilitating the agency’s business transformation and process improvement efforts.

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Internal Audit

Ashley Sagebiel, Director
Phone: 512-463-8024
Contact Internal Audits

Internal Audit is an independent, objective assurance and consulting activity designed to add value and improve operations. The role of Internal Audit is:

  • To help the agency achieve its objectives
  • To improve the effectiveness of risk management, control and governance processes

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Civil Rights Division

Bryan D Snoddy, Division Director
Phone: 512-463-4432
Contact Civil Rights

The Civil Rights Division (CRD) enforces the Texas Commission on Human Rights Act (Texas Labor Code, Chapter 21) and the Texas Fair Housing Act (Texas Property Code, Chapter 301). The Texas Commission on Human Rights Act prohibits employment discrimination based on race, color, religion, sex, age, national origin, disability and retaliation. The Texas Fair Housing Act prohibits housing discrimination based race, color, religion, sex, national origin, mental or physical disability, familial status and retaliation. The CRD conducts the following activities:

  • Review of personnel policies and procedural systems of state agencies and institutions of higher education
  • Review of initial firefighter testing
  • Reporting of equal employment opportunity statistics
  • Equal employment opportunity training of state agencies, institutions of higher education, and other public and private employers
  • Enforcement of fair employment laws
  • Enforcement of fair housing laws

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Regulatory Integrity Division

Paul D. Carmona, Division Director
Phone: 512-463-3454
Contact Regulatory Integrity

The Regulatory Integrity Division enforces all regulatory statutes within the jurisdiction of the agency, including UI, career schools, board sanctions, wage claims and child labor. The prevention, detection and elimination of fraud and abuse in all TWC programs is a priority of the division. Division responsibilities also include Monitoring, Performance & Legal Enforcement, Office of Investigations, Collections & Civil Actions, Subrecipient Monitoring and Labor Law.

Additionally, all collection matters for the agency involving overpayments and delinquent taxes owed to the Unemployment Compensation Trust Fund, collection matters for the agency involving wage claims, and the collection of disallowed costs arising from contract monitoring are included in the Regulatory Integrity Division.

The Regulatory Integrity Division also works with the Office of Attorney General in all judicial reviews arising from enforcement actions, including UI and wage claim appeals.

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Business Operations Division

Lowell A. Keig, Division Director
Phone: 512-463-2392
Contact Business Operations

The Business Operations Division is responsible for the following internal services:

  • Document Services
  • Human Resources
  • Infrastructure Services
  • Procurement and Contract Services
  • Risk and Security Management
  • Training and Development

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General Counsel

Les Trobman
Phone: 512-475-4221
Contact General Counsel

The General Counsel is responsible for providing legal advice and support to the agency.

Responsibilities encompassed include:

  • Coordinating litigation
  • Reviewing contracts
  • Responding to civil rights charges
  • Advising on open government issues

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