TWC Executive Staff

Ed Serna
Phone: 512-305-9636
Contact the Executive Director

Mr. Ed Serna is the executive director of the Texas Workforce Commission charged with day-to-day operations of the agency including implementation of policies set by the commission.

Clay Cole, Division Director
Phone: 512-463-7234
Contact Unemployment Insurance & Regulation

The unemployment insurance program, funded through employer taxes, provides temporary partial income replacement to workers who have lost their jobs through no fault of their own. The Unemployment Insurance and Regulation Division (UI) oversees:

• Payment of unemployment benefits to qualified claimants
• Collection of unemployment taxes from employers

Cheryl Fuller, Division Director
Phone: 512-936-3701
Contact Vocational Rehab

Cheryl Fuller currently serves as the Director of the Rehabilitation Services Division, which includes the former Blind Services Division. In this capacity, Cheryl oversees region and field offices that deliver vocational rehabilitation (VR) services. Departments under Cheryl’s direction include:

• VR Consumer Services
• VR Program Operations
• Criss Cole Rehabilitation Center
• Business Enterprise of Texas
• Blind Services Program Management

Reagan Miller, Division Director
Phone: 512-936-3563
Contact External Relations

The Child Care & Early Learning Division oversees services funded by the federal Child Care and Development Block Grant. TWC and the state’s 28 Local Workforce Development Boards (Boards) are responsible for the administration of child care subsidy assistance to support eligible families. CC&EL also oversee the state’s quality rating improvement system for subsidy child care providers - Texas Rising Star. This voluntary system recognizes child care programs who achieve higher quality standards.

Mary York, Director
Phone: 512-463-9509
Contact Employer Initiatives

The primary responsibility of Employer Initiatives is to provide the leadership and direction within the Texas workforce system to engage employers, business organizations and the economic development community in the ongoing development of a customer-focused, market-driven workforce system.

Ashley Sagebiel, Director
Phone: 512-463-8024
Contact Internal Audits

Internal Audit is an independent, objective assurance and consulting activity designed to add value and improve operations. The role of Internal Audit is:

• To help the agency achieve its objectives
• To improve the effectiveness of risk management, control and governance processes

Paul D. Carmona, Division Director
Phone: 512-463-3454
Contact Regulatory Integrity

The Regulatory Integrity Division enforces all regulatory statutes within the jurisdiction of the agency, including UI, career schools, board sanctions, wage claims and child labor. The prevention, detection and elimination of fraud and abuse in all TWC programs is a priority of the division. Division responsibilities also include Monitoring, Performance & Legal Enforcement, Office of Investigations, Collections & Civil Actions, Subrecipient Monitoring and Labor Law.

Additionally, all collection matters for the agency involving overpayments and delinquent taxes owed to the Unemployment Compensation Trust Fund, collection matters for the agency involving wage claims, and the collection of disallowed costs arising from contract monitoring are included in the Regulatory Integrity Division.

The Regulatory Integrity Division also works with the Office of Attorney General in all judicial reviews arising from enforcement actions, including UI and wage claim appeals.

Les Trobman
Phone: 512-475-4221
Contact General Counsel

The General Counsel is responsible for providing legal advice and support to the agency.

Responsibilities encompassed include:

• Coordinating litigation
• Reviewing contracts
• Responding to civil rights charges
• Advising on open government issues