TWC Executive Staff

Ed Serna
Phone: 512-305-9636
Contact the Executive Director

Mr. Ed Serna is the executive director of the Texas Workforce Commission charged with day-to-day operations of the agency including implementation of policies set by the commission.

Eric Holen, Deputy Division Director
Phone: 512-463-7234
Contact Unemployment Insurance

The Unemployment Insurance (UI) Division administers the unemployment insurance program, which is funded through employer taxes and provides temporary partial income replacement to eligible individuals who have lost their jobs through no fault of their own. The UI Division also collects wage information and unemployment taxes from employers subject to the Texas Unemployment Compensation Act (TUCA). The UI Division oversees:

• Taking, investigating, and processing unemployment claims
• Paying unemployment benefits to qualified claimants
• Collecting wage information and unemployment taxes from employers
•  Assisting employers with understanding and complying with the tax portions of the Texas Labor Code 

Cheryl Fuller, Division Director
Phone: 512-936-3701
Contact Vocational Rehabilitation

Cheryl Fuller currently serves as the Director of the Vocational Rehabilitation Division. The Division includes four programs: Vocational Rehabilitation, Independent Living Services for Older Individuals who are Blind, Business Enterprises of Texas, and Purchasing from People with Disabilities. Departments under Cheryl’s direction include:

• Field Services Delivery, including the Criss Cole Rehabilitation Center
• Program Policy and Support, including the Office of Blind Services Support
• VR Program Operations
• Office of Disability Employment Strategies

Reagan Miller, Division Director
Phone: 512-936-3563
Contact Child Care & Early Learning

The Child Care & Early Learning Division oversees services funded by the federal Child Care and Development Block Grant. TWC and the state’s 28 Local Workforce Development Boards (Boards) are responsible for the administration of child care subsidy assistance to support eligible families. CC&EL also oversee the state’s quality rating improvement system for subsidy child care providers - Texas Rising Star. This voluntary system recognizes child care programs who achieve higher quality standards.

Mary York, Director
Phone: 512-463-9509
Contact Outreach & Employer Initiatives

The primary responsibility of Outreach & Employer Initiatives is to provide the leadership and direction within the Texas workforce system to engage employers, business organizations and the economic development community in the ongoing development of a customer-focused, market-driven workforce system.

Ashley Sagebiel, Director
Phone: 512-463-8024
Contact Internal Audits

Internal Audit is an independent, objective assurance and consulting activity designed to add value and improve operations. The role of Internal Audit is:

• To help the agency achieve its objectives
• To improve the effectiveness of risk management, control and governance processes

Chuck Ross, Division Director
Phone: 512-463-1875
Contact FDCM

The Division of Fraud Deterrence and Compliance Monitoring is charged with directing Agency efforts in the prevention, detection and elimination of fraud, waste, and abuse in all TWC programs. The division enforces all regulatory provisions within the statutes under the Agency’s jurisdiction. Those include the Texas Unemployment Compensation Act, the Texas Payday Law, the State’s Child Labor Law, and provisions of the Texas Education Code governing Career Schools and Colleges.

Division responsibilities also include compliance monitoring related to the appropriate use of more than $1 billion in granted Federal and State funds to subrecipients (Local Workforce Development Boards; Adult Education and Literacy grantees, etc.) and contracted funds to service providers under the Vocational Rehabilitation program.

Les Trobman
Phone: 512-475-4221
Contact General Counsel

The General Counsel is responsible for providing legal advice and support to the agency.

Responsibilities encompassed include:

• Coordinating litigation
• Reviewing contracts
• Responding to civil rights charges
• Advising on open government issues