Unemployment Tax Contact Information

• Unemployment Tax Registration – Register a new tax account within 10 days of becoming a liable employer. See Determine Whether You Need to Establish an Unemployment Tax Account.
• Unemployment Tax Services – File and adjust quarterly wage reports with up to 1,000 employees. Pay unemployment tax. View your account balance, chargeback details, and tax rate. Update your contact information and manage your account.
• QuickFile (Wage Reporting Program) – File wage reports for any number of employees. Agents and payroll providers may file multiple reports.  QuickFile is designed to transfer wage data in the ICESA, MMREF-1, comma-delimited or fixed-length formats.
• Find more information about Unemployment Tax.
• Unemployment Benefit claimants can find information about Form 1099G at Reporting Unemployment Benefits to the IRS.  The Tax Department cannot help with Form 1099G.

Our new Contact Request app takes the guesswork out of selecting the right email address for your needs. Once you enter a few identifying items, you can choose from a wide selection of options.  Your request will then be routed to the right party that can best help you.

Here are some examples of available options:

• Need help accessing your tax account online:
  • Reason for Contact: User Log-On/Password Issues
  • Issue that you are having: Select appropriate issue
• Need to adjust a report that is not available on UTS:
  • Reason for Contact: Employer Tax Account Actions/Issues 
  • Issue that you are having: Adjustment Issues
• Need help with Third Party Authorizations (POA):
  • Reason for Contact: Other Tax Issues
  • Issue that you are having: select either 
    • Employer Third-Party Authorization (DocuSign Form C-42) Issue, or
    • Employer Revocation of Third-Party Authorization (Form C-43) Issue
• Request a Refund:
  • Reason for Contact: Employer Tax Account Actions/Issues 
  • Issue that you are having: Request Refund
• Need IRS 940 Proof of Credit:
  • Reason for Contact: Employer Tax Account Actions/Issues 
  • Issue that you are having:  940 IRS Recertification Requests
• Need to Request a Penalty Abatement:
  • Reason for Contact: Employer Tax Account Actions/Issues 
  • Issue that you are having: Penalty Abatement
• Need help with QuickFile:
  • Reason for Contact: Employer Tax Account Actions/Issues 
  • Issue that you are having:  QuickFile Support Requests
• Have information about misclassified workers:
  • Reason for Contact: Other Tax Issues
  • Issue that you are having: Worker Misclassification
• For general tax questions, please review our Unemployment Tax articles. 

If you are a claimant and need help with your unemployment benefit claim, please call 1-800-939-6631 or send a contact request to the Benefits Unit. The Field Tax Office assists employers with their tax questions.

Choose the tax office closest to your location from the contact information below.

Have your TWC account number ready when contacting our offices for help.

Appointments may be available through your closest tax office upon request.

Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 800-735-2989 (TDD) and 711 (Voice).