Changes to the Status of Your Business

If you have an existing TWC account and have a change in your business, such as:

• Changed address or phone number
• Need to reopen or close your tax account

Submit your changes online using Unemployment Tax Services (UTS).

To update your address or phone number:

1. Log on to your account.
2. Select the Account Info tab.
3. Select Update Address and enter your changes.
4. Select Save.

If you cannot make your changes on UTS, submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Select the appropriate issue

If you would like to designate a preferred mailing address for receiving unemployment claim notices and chargeback notices from TWC, please visit Designate an Employer Mailing Address. 

If you closed your business without selling it, or if you no longer have any employees, you can close your account using Unemployment Tax Services.

To close your tax account:

1. Log on to your account.
2. Select the Account Info tab.
3. Select Update/Close Tax Account and enter your changes.
4. Select Save.

If you are unable to close your account on UTS, submit a Contact Request.   From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Need to Close Account

If you sold your business or your employees now work for someone else, submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Need to Close Account

If you have acquired a business through either:

• Takeover of the employees and/or the assets
• Purchase of an existing business

Submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Employer Conversion, Acquisition, and/or Merger
   

If you acquired another business and do not have an existing account, you will need to establish a new account online at Unemployment Tax Registration (UTR).

Below are some examples of changes to your business structure:

• Sole proprietor forming a Limited Liability Company (LLC)
• Partnership forming a corporation
• Corporation merging into another entity

If you have changed your business structure, submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Select the appropriate issue.

TWC may suspend your account if you have not reported wages for an extended period of time.  Every calendar quarter, TWC closes accounts that have not reported wages for the previous eight calendar quarters.  Closing the account relieves inactive employers of having to file a “no wages” quarterly report.  It also prevents the possible accrual of late report penalties. TWC will send you a letter if they close your account. If you resume employment, you should notify TWC so your account may be reopened.

If wages resume, you can reopen your account using Unemployment Tax Services. To reopen your tax account:

1. Log on to your account.
2. Select the Account Info tab.
3. Select Update/Close Tax Account and enter your changes.
4. Select Save.

If you are unable to reopen your account on UTS, submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Reactivate an Old Account

If wages resume, you can reopen your account using Unemployment Tax Services.

To reopen your tax account:

1. Log on to your account.
2. Select the Account Info tab.
3. Select Update/Close Tax Account and enter your changes.
4. Select Save.

If you are unable to reopen your account on UTS, submit a Contact Request.  From the Employer menu, select:

• Reason for Contact: Employer Tax Account Actions/Issues 
• Issue that you are having: Reactivate an Old Account