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Scam Alert
December 27, 2021: Did you get an email saying TWC reviewed your benefits and found wrong details on your application? Find details about this latest scam that attempts to get personal information from unemployment benefit claimants. See Avoiding Scams and Schemes for more information.
New ID Verification Service Protects Your Personal Information
The Texas Workforce Commission has partnered with ID.me, an identity verification service, to protect your personal information and prevent unemployment benefits fraud.
If you are an unemployment benefits claimant, TWC may ask you to verify your identity through ID.me. The process is fast, easy, and secure. The service is free and ensures that you are the only one who can access your unemployment claim information.
Did You Receive a Notice to Verify Your Identity Through ID.me?
If you are claiming unemployment benefits and received a letter to verify your identity using ID.me, please go to ID.me to verify your identity.
If you did NOT file a claim for unemployment benefits and received a letter to verify your identity using ID.me, you should NOT verify using ID.me. Instead, you should report the ID theft claim on TWC's online UI Fraud Submission portal (English). See the Unemployment Benefits Identity Theft page for more information.
Suspected ID Theft Claim
If you are not claiming unemployment benefits and have information that a claim was filed using your identity, please report the ID Theft claim on TWC's online portal.
Job offer or return-to-work offer refused? Let us know.
To be eligible for unemployment benefits, claimants must be willing, able, and available for full-time work and they must apply for and accept suitable work. If you made a job offer to an applicant or gave your employees a chance to return to work but they refused, TWC needs to know. Please report these instances on our online Employer Work Refusal Documentation form. Although TWC will take appropriate action when you submit a report on individuals receiving unemployment benefits, not all submissions will prompt a return correspondence.
If the person did not appear for the interview or refused the job due to a reason not listed on the Documentation form, select Other from the Reason for Refusal drop-down menu, and give a short description in the Refusal Other Description field.
Employers who posted a job on WorkInTexas.com can follow these instructions
to report why an applicant was not hired.
TWC Unemployment News
Treasury Offset Program Collection
In October 2016, TWC began issuing letters to former unemployment benefit claimants who have debts that are subject to collection through the Treasury Offset Program (TOP). TOP is a federal program that collects past due debts owed to federal and state agencies by capturing Internal Revenue Service tax refunds to offset these debts. Claimants with an overpayment caused by incorrectly reported earnings, fraud and fraud penalties are subject to TOP. For more information, go to Overpayment of Unemployment Benefits.
U.S. Bank Debit Card
If you are paid benefits by debit card, you will automatically receive a U.S. Bank ReliaCard® in the mail. For more information, go to Receiving Benefits by Debit Card.
Electronic Unemployment Benefits Correspondence
Would you like to go paperless? Sign up for Electronic Correspondence to access to your unemployment benefits correspondence online, using a secure, personal inbox.
- Claimants: sign up using Unemployment Benefits Services
- Employers: sign up using Employer Benefits Services
Featured Topics
- You can appeal a TWC unemployment benefits decision online.
- Claimants: go to How to Appeal a Decision
- Employers: go to How to Appeal a Decision- For Employers
- Make sure you meet your work search requirements by logging your efforts on TWC’s work search log
- If you were previously disqualified, you can find information on how to end your disqualification.
- If your If your last work was temporary employment, find out how temporary work affects your benefits
Learn More About:
Income Taxes & Your Unemployment Benefits
You must report all unemployment benefits you received to the Internal Revenue Service (IRS) on your federal tax return. We mail IRS Form 1099-G in January, which provides all the information you need to report your benefits.
Beginning in mid-January, you can find the amount of benefits we paid you and any federal taxes withheld on Unemployment Benefits Services (View IRS 1099-G Information) or by calling Tele-Serv at 800-558-8321 (select option 2). TWC staff does not have that information before mid-January.
Find information on reporting your unemployment benefits to the IRS
Making Home Affordable
Learn to Manage the Financial Impact of a Job Loss
Services for Job Seekers & Employees
Services for Businesses & Employers
Unemployment Rate
Unemployment ID Theft
Go to the Unemployment ID Theft webpage if you are not claiming unemployment benefits and have information that a claim was filed using your ID.
Report ID Theft