Information for COVID-19 Employers, Jobseekers and Child Care
Having trouble filing an unemployment claim online? Our Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors. We are seeing lower volume on the online portal between 10:00p.m. and 8 a.m. You may want to try back during those hours to file your claim or check the status of your claim.

Workforce Policy and Guidance

Workforce Policy and Guidance

TWC’s Workforce Policy and Guidance page provides searchable access to Workforce Development Letters, Adult Education and Literacy Letters, and Technical Assistance Bulletins. If you have questions about policy guidance, please email:

Comprehensive Program Guides

Visit the Workforce Program Guides page to access comprehensive program-specific guides that provide information and guidance on programs administered by TWC.

WD Letters, AEL Letters, and TA Bulletins

Information on all active and rescinded letters will appear in search results. However, a link to the letter is provided only for 1) active letters and 2) rescinded letters that were originally issued on or after January 1, 2016. Filter results by using the boxes below for Search Subject/Guidance No., Status, Keywords, Type, and Date. Once filters are selected, click the Apply button. Click the Reset button to clear all filters to begin a new search.

* If a document is not posted online, you may request a copy by emailing

Guidance Number Status Subject Keywords Publication Datesort ascending
WD 09-20 Active Emergency Child Care for COVID-19 Essential Workers and Extension of Child Care Job Search Period During COVID-19 Emergency

Child Care, Natural Disaster 04/02/2020
WD 08-20 Active COVID-19 and Child Care Parent Share of Cost

Child Care, Natural Disaster 03/31/2020
WD 07-20 Active COVID-19 Child Care Services Guidance

Child Care, Natural Disaster 03/26/2020
AEL 05-20 Active Modifications to Grants Awarded under TWC RFP 320-18-01, Adult Education and Literacy Service Provider Grant AEL 03/19/2020
TA 297 Active Early Learning Public-Private Partneships Guidebook

Child Care 03/13/2020
WD 04-20 Active Virtual One-Stop Greeter in the New System

Attachments: 03/12/2020
AEL 04-20 Active Workforce Integration and Follow-Up Activities

AEL 03/12/2020
WD 43-11, Chg 2 Active Priority of Service for Eligible Foster Youth—Update

Child Care, ES, NCP Choices, SNAP E&T, TAA, TANF/Choices, WIOA 02/19/2020
WD 03-20 Active Texas Prekindergarten Partnership Summit Travel Reimbursement

Child Care 02/19/2020
AEL 02-20 Active Program Year 2019–2020 Performance-Based Funding and Performance Allocation Holdbacks AEL 02/03/2020
WD 10-19, Chg 1 Active Fidelity Bonding Services—Update

Offenders, TWIST 01/29/2020
AEL 01-20 Active Program Year 2019–2020 AEL Enrollment and Performance Targets

AEL, WIOA 01/24/2020
TA 294 Active Provider and Application IDs Used in TWIST and Eligible Training Provider/Program List ETP, TAA, TWIST, WIOA 01/17/2020
WD 14-19, Chg 1 Active Workforce Innovation and Opportunity Act: Individual Training Accounts and Training Contracts—Update

ETP, WIOA 01/17/2020
TA 293 Active Transportation Services—Update SNAP E&T, TANF/Choices, WIOA 01/14/2020
WD 02-20 Active Prekindergarten Public-Private Partnerships and Wraparound Child Care Child Care 01/08/2020
WD 01-20 Active Managing Individuals in the New System ES, Rapid Response, RESEA, 01/06/2020
TA 289, Chg 2 Active WIOA Youth Program Elements—Update

TWIST, WIOA 12/30/2019
WD 25-19 Active Earned Income Tax Credit for Employed Temporary Assistance for Needy Families Recipients and Other Low-Income Workers Child Care, TANF/Choices 12/16/2019
WD 28-19 Active Local Workforce Development Board Virtual Meetings

Administration 11/19/2019
WD 27-19 Active State Data Validation Requirements

ES, TAA, TWIST, Veterans, WIOA, 11/13/2019
WD 29-19 Active Statewide Eligible Training Provider List Apprenticeship, ETP, WIOA 11/07/2019
WD 21-19 Active Child Care Quality Funds Report and Implementation and Expenditure Plan

Child Care 11/04/2019
WD 09-19, Chg 1 Active Workforce Innovation and Opportunity Act Performance Outcomes: Measurable Skill Gains—Update

AEL, Performance, TAA, TWIST, VR, WIOA 10/31/2019
TA 292 Active Adding New Assessments in TWIST TAA, TWIST, VR, WIOA 10/17/2019
TA 291 Active Serving Unemployment Benefits Claimants ES, WIOA, 10/16/2019
WD 24-19 Active Funds for Hiring and Retaining Texas Rising Star Mentors and Assessors

Child Care 10/16/2019
WD 23-19 Active Child Care Provider Maximum Reimbursement Rate Increases

Child Care 10/15/2019
WD 21-16, Chg 2 Active Requirements for Reporting and Fact-Finding for Suspected Fraud, Waste, Theft, Program Abuse Cases, and Recovery of Improper Payments—Update

Administration, Child Care 10/10/2019
WD 20-19 Active Board Contract Year 2020 Federal Poverty Guidelines and State Median Income Amounts for Determining Eligibility and Parent Share of Cost for Child Care Services

Child Care, TWIST 09/05/2019