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Overview

Employer Benefits Services is TWC’s free online system that allows employers to access their Unemployment Benefits information.

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Job offer or return-to-work offer refused? Let us know.

To be eligible for unemployment benefits, claimants must be willing, able, and available for full-time work and they must apply for and accept suitable work. If you made a job offer to an applicant or gave your employees a chance to return to work but they refused, TWC needs to know. Please report these instances on our online Employer Work Refusal Documentation form. Although TWC will take appropriate action when you submit a report on individuals receiving unemployment benefits, not all submissions will prompt a return correspondence.

If the person did not appear for the interview or refused the job due to a reason not listed on the Documentation form, select Other from the Reason for Refusal drop-down menu, and give a short description in the Refusal Other Description field.

Employers who posted a job on WorkInTexas.com can follow these instructionsPDF to report why an applicant was not hired.

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EBS Administrator Duties

Employers can manage Employer Benefits Services (EBS) access to their online accounts by signing up under the employer’s account as the administrator. The administrator has the authority to:

  • designate other employees to serve as additional administrators
  • approve or deny other employees who want to sign up
  • view lists of users, applicants, and denied users
  • manage permission levels of all user accounts 

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Electronic Correspondence

Electronic Correspondence allows you to receive most, but not all, of your unemployment benefits notices and forms electronically, such as the Notice of Application for Unemployment Benefits, Notice of Potential Chargeback, claim determinations, and more. All Electronic Correspondence documents are also available as accessible versions for visually impaired customers.

You will need:

  • TWC employer tax account number
  • Federal Employer Identification Number (FEIN)
  • If TWC has sent an unemployment benefits document in the last two weeks, you may need information from the document.

Logon to sign up for or view unemployment benefits correspondence.

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Submit Your Documents to TWC

If TWC asked you to provide documents, you can upload them using our online UI Submission Upload-Employers Only

You will need to input your company information on the portal, then select the type of submission you want to make from a drop-down menu. The portal also provides a list of the file types you can upload. Make sure to select the Submit button at the top of the page when you are done.

Using this portal, you can submit:

  • BD610 or BD615 Employer Response
  • BD710E Requalification Form
  • BE135 Wage Verification
  • BE136 Chargeback
  • Additional Response

Note:

  • Do not use this portal to submit Shared Work or Mass Claims documents.
  • Do not use this portal to submit your appeal or any appeals documents. You must submit your appeal online using Employer Benefits Services (EBS), by mail, by fax, or in person at a Workforce Solutions office. Learn about submitting an appeal at: How to Appeal a Decision -- for Employers.

    WARNING: If you submit your appeal or appeal documents using this portal, your appeal will be delayed.

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Appeal Online and View Appeal Status

An appeal is your written notice that you disagree with a TWC decision and want your case decided through the appeal process.

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Submit a Shared Work Plan

Find out how to avoid laying off workers by reducing the hours of some employees, who can also receive a partial unemployment benefit payment.

Note: In order for a salaried exempt employee to participate in Shared Work, their hours worked and salary must be reduced based on Fair Labor Standards Act (FLSA) guidelines. If you have questions on FLSA guidelines, please contact the U.S. Department of Labor, Wage and Hour Division.

Submit a Shared Work Plan

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Submit a Mass Claim Request

If you have to close your business either temporarily or permanently and need to lay off employees, you may be able to submit a Mass Claim for unemployment benefits on their behalf. The Mass Claims program streamlines the unemployment benefit claims process for employers faced with either temporary or permanent layoffs. Employers can submit basic worker information on behalf of their employees to initiate claims for unemployment benefits before the layoff date or up to seven days after the layoff. You can submit a Mass Claim Request on Employer Benefits Services (EBS) 24 hours a day, seven days a week.

To submit your Mass Claim, log on to EBS and select Mass Claims Request. Note: We have waived the requirement that you must submit your Mass Claims Request at least five days prior to the planned layoff.

If you encounter any problems and are unable to submit your request using your EBS portal, please email us at ui.massclaims@twc.texas.gov with a description of your problem. Our Mass Claims department will contact you to determine what action is needed.

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Submit Return-to-Work Information

Electronically submit return-to-work information to the Texas Workforce Commission (TWC).

Submit your return-to-work information by logging on to our Employer Benefits Services (EBS) portal. The Return to Work online program allows you to easily report a return-to-work date for employees before or after the layoff. You can submit return-to-work information either by:

  • Entering individual employee Social Security numbers (SSNs)
  • Uploading a list of employee SSNs
  • Submitting a return-to-work date statewide for a large group of employees located throughout the state with an unemployment benefits claim.

There is no limit on the number of employees that you can submit. TWC will exempt employees from work searches when they have a return-to-work date within 12 weeks of their layoff date and confirmed by the employer. Submitting a return-to-work date increases your chances of retaining your employees and ensures that TWC will stop paying them unemployment benefits after they return to work.

Note: If the return-to-work date exceeds 12 weeks from the date of layoff, the work search exemption requires the approval of our Executive Director. To request a work search exemption for a return-to-work date exceeding 12 weeks, please submit your request through our secure, online portal, UI Submission Upload-Employers Only. You can also fax or mail the information to: 

  • Fax: (512) 463-2754
  • Mail:
    Texas Workforce Commission
    P.O. Box 149137
    Austin, TX  78714-9137
    Attn: Work Search Exemptions

The request should include your company name, TWC account number, number of employees laid off, date of layoff, and the return-to-work date. If the exemption is approved, the employer must provide employee names and SSNs.

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Designate an Address for Mailed Correspondence

Choose one mailing address to receive your unemployment insurance notices at a single location, even if you have multiple locations.

Designate an Address online

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Respond to a Notice of Maximum Potential Chargeback

Chargebacks concern claims where you were not the claimant’s last employer, but that may affect your tax rate.

Respond online to a Notice of Maximum Potential Chargeback

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Technology Requirements & Privacy

Technology Requirements

Recommended browsers are Internet Explorer, Firefox, Chrome or Safari. Click on the respective link to download the latest free version upgrade.

In Internet Explorer version 8 or higher, the Content Advisor must be disabled to access TWC's Internet systems. If you try to logon but receive the message, "The system has logged you off. Please logon again to access the requested page.", then ensure that your browser’s Content Advisor is disabled. You can check the Content Advisor setting or change it by following these steps: On the browser, select Tools. Select Internet Options. Select Content. When the Content Advisor is disabled, the Enable button displays. When the Content Advisor is enabled, the Disable button displays. To change the setting, select the button that displays (Enable or Disable). If prompted, enter the password. Select OK to close the Internet Options window. Close the browser, reopen it and try to logon again.

Privacy Information

Texas Workforce Commission collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on our electronic forms, see TWC's Website Privacy & Security Information.

Public Computer

If you are using a computer in a public place, log off and close the browser when you are finished using this website to prevent others from viewing your information.

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