Information for COVID-19 FAQ, Employers, Jobseekers, Self-Employed and Child Care

Requesting Payment

Common Mistake:
Don’t wait for TWC to notify you of your eligibility. Make sure to request payment on the date listed in the instructions we sent you. If you cannot complete your payment request because of high call or user volume, you will need to call in and speak to a representative. If you delay requesting payment or cannot get through to TWC to complete your request, it will not affect your eligibility for benefits. However, it may delay when you receive your payment. Please be patient.

You must request payment to receive benefits. Request benefit payment as instructed, approximately one to two weeks after you apply for benefits, and every two weeks after that. You can find the date you are scheduled to request payment online using TWC’s Unemployment Benefits Services or by calling Tele-Serv at 800-558-8321.  If you do not request payment within the calendar week your request is due, your payment may be delayed or denied.

When requesting payment, you will answer several questions regarding your work and earnings and whether you met eligibility requirements during the claim period. You must then certify that your responses are true and complete. If you work during a benefit payment period, report your gross earnings as part of your payment request. For detailed information, go to Report Your Work & Earnings.

You can request benefit payments online or by phone:

  • Online: 24 hours a day using Unemployment Benefits Services at Select Request a Payment. You will need a User ID and password.  For more information about the password requirements, go to Managing Your Benefits Password & PIN. Use the same User ID and password that you use for
  • Phone: Tele-Serv, our automated telephone system, at 800-558-8321. Select Option 1. You will need your Social Security number and the four-digit PIN you created when you first applied for benefits.

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Payment Timing

If you are eligible, we will issue your first payment approximately four weeks after you apply for benefits. Typically, your first payment is only for one week even though you submitted a payment request for two weeks. This is because the first payable week is your “waiting week.”

After the first payment, you should receive payments to your debit card or direct deposit account within two business days after we process your payment requests.

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Waiting Week

Texas law requires us to hold the payment for the first payable week, known as the "waiting week," until you are paid two times your weekly benefit amount and you:

  • Return to full-time work.


  • Exhaust your unemployment benefits.

To report that you returned to full-time work, you must:


  • Call Tele-Serv at 800-558-8321 and select Option 2, and then Option 4


  • Call a Tele-Center at 800-939-6631 to speak to customer service staff.

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Claim & Payment Status

To check your claim status or confirm your payment:

  • Log on to Unemployment Benefits Services. Select Claim and Payment Status. Scroll down to Most Recent Payment heading to see the TWC Processed Date and the Amount Deposited.
  • Call Tele-Serv at 800-558-8321 and select Option 2.
  • If you receive payment by direct deposit, call your bank or credit union or log on to their web site.
  • If you receive payment by debit card, log on to, or call ReliaCard 
    customer service at 800-657-6343.

Receive automatic notice of deposits by signing up for text or email alerts with U.S. Bank. Register at or call ReliaCard customer service at 800-657-6343.

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Changing Your Payment Option

To change your payment option:

  • Logon to and select Payment Option from the Quick Links menu, or
  • Call Tele-Serv at 800-558-8321 and select Option 5.

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