Unemployment Benefits Services

Log on with your existing TWC User ID or create a new User ID.

You can access any of our Unemployment Benefit Services online systems through the above logon link or you can continue reading on this page for system descriptions, information on what’s needed to use UBS, and related tutorials.

Need Help?

• See a tutorial on how to sign up for a TWC Internet User ID.

If you have an unemployment benefits claim, you can sign up for Electronic Correspondence for online access to your unemployment benefits correspondence.

Electronic Correspondence allows you to receive most, but not all, of your unemployment notices and forms electronically in a secure, online mailbox. You are responsible for regularly checking your online inbox, regardless of whether you receive an email notifying you of new mail. All Electronic Correspondence documents are also available as accessible versions for visually impaired customers.

Once you sign up, you will continue to receive most of your TWC correspondence electronically until you opt out. You must opt out to stop receiving documents by Electronic Correspondence and return to paper mail. For more information, see the tutorial below.

Need Help?

• See a tutorial on how to use Electronic Correspondence.

Hurricane Ian

Hurricane Ian is impacting ID.me customer support. 

ID.me has implemented a Come Back Later feature that allows customers who must participate in a video conference with an ID.me Trusted Referee to upload their documents and not wait in line for an extended time because of longer-than-normal wait times. 

If their documents are accepted, customers will receive an invitation to meet with a Trusted Referee. If their documents are rejected, customers will receive an email with instructions on how to retry or upload their documents again.

Identity Theft

If you are not claiming unemployment benefits and have information that a claim was filed using your identity, you should report the ID theft claim on TWC’s online portal. Go to Unemployment Benefits ID Theft for more information. 

• Report ID Theft

Verify Your Claim

If you are claiming unemployment benefits, TWC may ask you to verify your identity through ID.me. If you are claiming unemployment benefits and received a letter from TWC advising you to verify your identity using ID.me, go to ID.me to verify your identity on a claim you filed.

• Verify My Identity on My Claim

If you have an active DUA claim, request a benefits payment.

You Will Need:

Earnings amount for each week (if applicable)

• If you are employed:
  • Number of hours you worked each week
  • Your gross earnings amount for each week
  • Work search activities for each week (if applicable).
• If you are self-employed:
  • Total amount of earnings and commissions before deductions (such as operating expenses).
  • Gross income in the week you received the income, even if you performed the work in a prior week. For example, if you performed services in Week #1 but did not receive payment until Week #2, you must report the gross income in Week #2, the week when you were paid.

Reminder: You must supply TWC with proof of your employment within 21 days of applying for DUA. See Sending TWC Proof of Employment.

Need Help?

• See a tutorial on how to request DUA payments online
• See a tutorial on how to calculate and report earnings
• For more information on DUA and DUA payment requests, see Disaster Unemployment Assistance.

If you have applied for unemployment benefits, view your claim and payment information.

• See a tutorial on how to view the status of your claim.

Check your appeal status.

Need Help?

• See a tutorial on how to check your appeal status.
• Learn about submitting an appeal at Introduction to the Unemployment Benefits Appeal Process.

Unemployment benefits are taxable income reportable to the Internal Revenue Service (IRS) under federal law. You must report all unemployment benefits you receive to the IRS on your federal tax return.

If you are receiving benefits, you may have federal income taxes withheld from your unemployment benefit payments. Tax withholding is completely voluntary; withholding taxes is not required. If you ask us to withhold taxes, we will withhold ten percent of the gross amount of each of your benefit payments and send it to the IRS.

To start or stop federal tax withholding for unemployment benefit payments:

• Choose your withholding option when you apply for benefits online through Unemployment Benefits Services
• Review and change your withholding status by logging onto Unemployment Benefits Services and selecting “IRS Tax Information” from the Quick Links menu on the My Home page
• Review and change your withholding status by calling Tele-Serv and selecting Option 2, then Option 5
• Complete and return TWC’s federal tax withholding form

Need Help?

• For more information, see Federal Income Taxes & Your Unemployment Benefits

If TWC requested your Work Search Log information, submit your work search activities.

You Will Need:

• Details about your work search activities for the week TWC requested (download a blank Work Search Log).
• For Extended Benefits (EB) claimants only: EB Work Search Log .

Technology Requirements

Recommended browsers are Chrome, Edge, Firefox, or Safari. Click on the respective link to download the latest free version. 

Privacy Information

Texas Workforce Commission collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on our electronic forms, see TWC's Website Privacy & Security Information.

Public Computer

If you are using a computer in a public place, log off and close the browser when you are finished using this website to prevent others from viewing your information.