Information for COVID-19 Employers, Jobseekers and Child Care
Having trouble filing an unemployment claim online? Our Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors. We are seeing lower volume on the online portal between 10:00p.m. and 8 a.m. You may want to try back during those hours to file your claim or check the status of your claim.

If Your Employment Has Been Affected by the Coronavirus (COVID-19)

If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8 a.m.-6 p.m. Central Time Monday through Friday.

TWC is experiencing an increase in call volumes and hold times on our Tele-Center phone lines. You are encouraged to use our online claim portal, Unemployment Benefits Services (UBS ), to handle your claim needs quickly. UBS is available 24 hours a day, seven days a week. We also encourage you to sign up for Electronic Correspondence so you can receive your TWC communications online as soon as possible.

TWC will investigate why you lost your job and mail a decision explaining whether you are eligible for unemployment benefits.

Note: Extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are not available at this time.

For more information, see COVID-19 Resources Job Seekers

 

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TWC Unemployment News

Treasury Offset Program Collection

In October 2016, TWC began issuing letters to former unemployment benefit claimants who have debts that are subject to collection through the Treasury Offset Program (TOP). TOP is a federal program that collects past due debts owed to federal and state agencies by capturing Internal Revenue Service tax refunds to offset these debts. Claimants with an overpayment caused by incorrectly reported earnings, fraud and fraud penalties are subject to TOP. For more information, go to Overpayment of Unemployment Benefits.

U.S. Bank Debit Card

If you are paid benefits by debit card, you will automatically receive a U.S. Bank ReliaCard® in the mail. For more information, go to Receiving Benefits by Debit Card.

Electronic Unemployment Benefits Correspondence

Would you like to go paperless? Sign up for Electronic Correspondence to access to your unemployment benefits correspondence online, using a secure, personal inbox.

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Learn More About:

Income Taxes & Your Unemployment Benefits

You must report all unemployment benefits you received to the Internal Revenue Service (IRS) on your federal tax return. We mail IRS Form 1099-G in January, which provides all the information you need to report your benefits.

Beginning in mid-January, you can find the amount of benefits we paid you and any federal taxes withheld on Unemployment Benefits Services (View IRS 1099-G Information) or by calling Tele-Serv at 800-558-8321 (select option 2). TWC staff does not have that information before mid-January.

Find information on reporting your unemployment benefits to the IRS

Making Home Affordable

Learn to Manage the Financial Impact of a Job Loss

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