Streamline your management of unemployment benefits claims. Find out how to respond to our Notice of Application for Unemployment Benefits, Earnings Verification request and Notice of Maximum Potential Chargeback. Understand your rights and responsibilities, how to appeal a decision and more.
Respond to a Notice of Application for Unemployment Benefits
Respond online to our notice that your employee has applied for unemployment benefits.
Use Online Employer Benefits Services
Use the Internet to access Unemployment Benefits information. Get your unemployment benefits correspondence online by registering to use the Employer Benefits Services portal and signing up for Electronic Correspondence.
Respond to an Earnings Verification Request
Respond online when we ask you to verify your employee's earnings.
Learn about Benefit Chargebacks
Learn about chargebacks (claims on which you were not the claimant’s last employer that may affect your tax rate) and how to protest a potential charge to your unemployment tax account.
- Learn how to respond to a Notice of Maximum Potential Chargeback
Employee Refused Return-to-Work Offer? Let Us Know!
If you offered any of your employees a chance to return to work and they refused, TWC needs to know. Please report each individual who refused to return to work on our online Employer Work Refusal Documentation form.
Designate a Mailing Address
Choose one mailing address for your unemployment insurance notices, even if you have multiple locations, to receive unemployment notices at a single location.
Appeal a Decision on an Unemployment Claim
Find everything you need to know about appealing TWC decisions on unemployment benefits claims or checking appeal status.
Learn about:
- The unemployment benefits appeal process
- How to appeal a decision
- What to do before the appeal hearing
- What happens during the appeal hearing
- Next steps after the appeal hearing
Consider Shared Work & Mass Claims
Explore options for avoiding layoffs or learn how to use the mass claims process when large layoffs are necessary. You can create a shared work plan to reduce employee hours instead of reducing your workforce. Use the mass claims process when you have a large layoff to reduce your paperwork, ensure proper payment and automatically protect your rights on each claim.
- Save jobs with a shared work plan
- Use our mass claims process
- Learn more about preventing & managing layoffs
Learn How Unemployment Claims Affect Your Business & Taxes
Find employer-specific information about unemployment benefits and taxes or learn about unemployment tax rates.
Unemployment Benefits Information
Unemployment Taxes & Your Business