Streamline your management of unemployment benefits claims. Find out how to respond to our Notice of Application for Unemployment Benefits, Earnings Verification request and Notice of Maximum Potential Chargeback. Understand your rights and responsibilities, how to appeal a decision and more.
Respond to a Notice of Application for Unemployment Benefits
Respond online to our notice that your employee has applied for unemployment benefits.
- Respond to a Notice of Application for Unemployment Benefits
- For help with responding online, see our Employer Response User Guide
.
Use Online Employer Benefits Services
Use the Internet to access Unemployment Benefits information. Get your unemployment benefits correspondence online by registering to use the Employer Benefits Services portal and signing up for Electronic Correspondence.
Respond to an Earnings Verification Request
Respond online when we ask you to verify your employee's earnings.
Learn about Benefit Chargebacks
Learn about chargebacks (claims on which you were not the claimant’s last employer that may affect your tax rate) and how to protest a potential charge to your unemployment tax account.
- Learn how to respond to a Notice of Maximum Potential Chargeback
Job offer or return-to-work offer refused? Let us know.
To be eligible for unemployment benefits, claimants must be willing, able, and available for full-time work and they must apply for and accept suitable work. If you made a job offer to an applicant or gave your employees a chance to return to work but they refused, TWC needs to know. Please report these instances on our online Employer Work Refusal Documentation form. Although TWC will take appropriate action when you submit a report on individuals receiving unemployment benefits, not all submissions will prompt a return correspondence.
If the person did not appear for the interview or refused the job due to a reason not listed on the Documentation form, select Other from the Reason for Refusal drop-down menu, and give a short description in the Refusal Other Description field.
Employers who posted a job on WorkInTexas.com can follow these instructions
to report why an applicant was not hired.
Submit Your Return-to-Work Information
Electronically submit return-to-work information to the Texas Workforce Commission (TWC).
Submit your return-to-work information by logging on to our Employer Benefits Services (EBS) portal. You can submit return-to-work dates for an individual employee(s), for a number of employees statewide, or upload a specific list of employees.
- For more information on return-to-work, see a user guide on the Return-to-Work Information process.
Designate a Mailing Address
Choose one mailing address for your unemployment insurance notices, even if you have multiple locations, to receive unemployment notices at a single location.
Appeal a Decision on an Unemployment Claim
Find everything you need to know about appealing TWC decisions on unemployment benefits claims or checking appeal status.
Learn about:
- The unemployment benefits appeal process
- How to appeal a decision
- What to do before the appeal hearing
- What happens during the appeal hearing
- Next steps after the appeal hearing
Consider Shared Work & Mass Claims
Explore options for avoiding layoffs or learn how to use the mass claims process when large layoffs are necessary. You can create a shared work plan to reduce employee hours instead of reducing your workforce. Use the mass claims process when you have a large layoff to reduce your paperwork, ensure proper payment and automatically protect your rights on each claim.
- Save jobs with a shared work plan
- Use our mass claims process
- Learn more about preventing & managing layoffs
Learn How Unemployment Claims Affect Your Business & Taxes
Find employer-specific information about unemployment benefits and taxes or learn about unemployment tax rates.
Unemployment Benefits Information
Unemployment Taxes & Your Business