Unemployment Claim Management & Appeals

To be eligible for unemployment benefits, claimants must be willing, able, and available for full-time work and they must apply for and accept suitable work. If you made a job offer to an applicant or gave your employees a chance to return to work but they refused, TWC needs to know. Please report these instances on our online Employer Work Refusal Documentation form. Although TWC will take appropriate action when you submit a report on individuals receiving unemployment benefits, not all submissions will prompt a return correspondence.

If the person did not appear for the interview or refused the job due to a reason not listed on the Documentation form, select Other from the Reason for Refusal drop-down menu, and give a short description in the Refusal Other Description field.

Employers can use these instructions to help with completing the form. 

Employers who posted a job on WorkInTexas.com can follow these instructions to report why an applicant was not hired.

Choose one mailing address for your unemployment insurance notices, even if you have multiple locations, to receive unemployment notices at a single location.

-  Designate a mailing address

Explore options for avoiding layoffs or learn how to use the mass claims process when large layoffs are necessary. You can create a shared work plan to reduce employee hours instead of reducing your workforce. Use the mass claims process when you have a large layoff to reduce your paperwork, ensure proper payment and automatically protect your rights on each claim.

-  Save jobs with a shared work plan
-  Use our mass claims process
-  Learn more about preventing & managing layoffs