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VRSM Revision Log

All the documents listed in the Vocational Rehabilitation Services Manual (VRSM) revision log table are in downloadable Word format unless otherwise noted.

Revision DateChapterSectionTypeDescription
11/01/2024VRSM Part EChapter 8: Case Note RequirementsRevisedAdded clarification that service justifications are not allowable in trial work experience services
11/01/2024VRSM Part DChapter 3: Purchasing Goods and ServicesRevisedAdded 'trial work plan' to requirements before creating a service record authorizing a service.
10/8/2024VRSM Part DChapter 3: Purchasing Goods and ServicesRevisedAdded address to use when sending refunds via FedEx.
09/03/2024Vocational Rehabilitation Services ManualVocational Rehabilitation Services ManualRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.
09/03/2024VRSM Chapter E-100: GlossaryVRSM Chapter E-100: GlossaryRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.
09/03/2024VRSM Chapter E-200: Summary Table of Approvals, Consultations, and NotificationsVRSM Chapter E-200: Summary Table of Approvals, Consultations, and NotificationsRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.
09/03/2024VRSM Chapter E-300: Case Note RequirementsVRSM Chapter E-300: Case Note RequirementsRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.
09/03/2024VRSM Chapter E-400: Applying Basic Living Requirements (BLR) to VR ServicesVRSM Chapter E-400: Applying Basic Living Requirements (BLR) to VR ServicesRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.
09/03/2024VRSM Chapter E-500: VR Acronyms ListVRSM Chapter E-500: VR Acronyms ListRetiredRetired entire VRSM manual due to VRSM Policy and Procedure Rewrite.

Revision DateChapterSectionTypeDescription
07/01/2024B-500: Individualized Plan for Employment and Post-EmploymentB-504-5: Planned ServicesRevisedRevised to remove after the fact ancillary service authorization reference to align with the RHW release. 
07/01/2024C-400: Training ServicesC-400: Training ServicesRevisedRevised to update the training rates.
07/01/2024D-200: Purchasing Goods and ServicesD-204: The Purchasing ProcessRevisedRevised to remove after the fact service authorizations to align with RHW release.
07/01/2024E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to remove after the fact ancillary service authorizations to align with RHW release.
07/01/2024E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to remove after the fact ancillary service authorizations to align with RHW release. 
01/16/2024A-200: Customer Rights and Legal IssuesA-212: Voter RegistrationRevisedRevised to clarify how a customer may submit a voter registration application and the process if a customer declines to register. 
01/16/2024A-400: Business ServicesA-400: Business ServicesRevisedRevised to update information on the business relations team and services to customers.  Removed the business tracking tool information.
01/16/2024A-500: Measurable Skills GainA-500: Measurable Skills GainRevisedRevised to update the type of documentation needed for MSGs.
01/16/2024A-600: Credential AttainmentA-600: Credential AttainmentRevisedRevised to update program specialist title required for consult before entering a CA record for Project Search.  Revised "VR counselor" to "VR staff" for obtaining verification of CA.
01/16/2024B-300: Determining EligibilityB-308: AssessmentsRevisedRevised to clarify disability classifications for hearing loss and hearing impairments.
01/16/2024B-400: Completing the Comprehensive AssessmentB-405: Computerized Criminal History ChecksRevisedRevised to edit information related to points of contact, clarify the VRC can only discuss the fingerprint-based CCH results with the customer and to clarify if a name-based CCH search reveals any result, the VRC obtains a fingerprint-based CCH search.
01/16/2024B-600: ClosureB-603: Successful ClosuresRevisedRevised to update start date, wage, and employment verification. Removed language regarding concurrent employment.
01/16/2024C-300: Communication ServicesC-309: Reader ServicesRevisedRevised to add information regarding required invoices. 
01/16/2024C-400: Training ServicesC-423: Other TrainingRevisedRevised to add the requirement of the CCRC tour as part of the admission process for customers who want to attend CCRC. Added reference to C-500 regarding CCRC admissions procedures. 
01/16/2024C-500: Criss Cole Rehabilitation CenterC-503: CCRC Admissions ProcessRevisedRevised to add a CCRC tour prior to admission is mandatory for customers referred for services at CCRC.
01/16/2024C-700: Medical Services and EquipmentC-700: Medical Services and EquipmentRevisedRevised to clarify the circumstances of purchasing a hearing aid, process for sending courtesy copy to dispenser and adding guidance for purchase of a BAHA headband.
01/16/2024C-1200: Supported Employment ServicesC-1206: BenchmarksRevisedRevised the process for issuing service authorizations for the job retention benchmark.
01/16/2024D-500: Business Procedures for VR StaffD-510: Retrieving and Disseminating Criminal History Record InformationRevisedRevised to edit information related to points of contact and clarify that the VRC can only discuss the fingerprint-based CCH results with the customer and not the name-based CCH results. 
 
01/16/2024E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedAdded consultation requirement for entering credential attainment with Project Search, added headband and soft headband to cochlear implant approval.
 
12/01/2023C-1500: Business Enterprises of TexasC-1500: Business Enterprises of TexasRevisedRevised to align policy with Texas Administrative Code. 
12/01/2023C-1102: Self Employment ServicesC-1102-2: Goods and Services Not ProvidedRevisedRemoved 'deposits for utilities' from Goods not provided section.
10/2/2023A-200: Customer Rights and Legal IssuesA-208: Release of Customer Records and InformationRevisedRevised to clarify an Open Records request is not required to provide records pursuant to A-209.
10/2/2023B-500: Individualized Plan for Employment and Post-EmploymentB-504-9: Frequency of Contact for an IPE or IPE AmendmentRevisedRevised to add communication from SARA is secure.
10/2/2023B-600: ClosureB-605: Customer NotificationRevisedRevised to update VR counselor to VR staff. 
10/2/2023C-400: Training ServicesC-423-2: Criss Cole Rehabilitation Center TrainingRevisedRevised to remove the requirement to complete a tour of CCRC.
10/2/2023D-300: Records ManagementD-303-1: Case Files Revised to add information about retrieving closed virtual case files and clarified language about maintaining closed customer case files.
9/18/2023D-400: Quality Assurance and Continuous Quality ImprovementD-403: Monitoring Processes and ProceduresRevisedRevised to update information related to TxRocs and FDCM. 

Revision DateChapterSectionTypeDescription
7/3/2023B-300: Determining EligibilityB-305-1: Establishing a Substantial Impediment to EmploymentRevisedRevised to remove example.
7/3/2023C-400: Training ServicesC-400: Training ServicesRevisedRevised to update training rates.
7/3/2023C-800: Neurodevelopmental and Psychological ServicesC-803-8: Applied Behavior Analysis FeesRevisedRevised to align policy with edits made on 4-1-22
6/26/2023B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedRevised to add information regarding the paper application check box and to complete the Social Security Income Benefits page.
6/26/2023B-200: Processing Initial Contacts and ApplicationsB-203: Initial ContactRevisedRevised to remove reference to “Point of Contact” for potentially eligible cases. 
6/26/2023B-200: Processing Initial Contacts and ApplicationsB-200: Processing Initial Contacts and ApplicationsRevisedRevised to edit information regarding phase adjustment for cases that will be in potentially eligible phase.
6/26/2023B-300: AssessmentsB-308-3: Selecting a Disability ClassificationRevisedRevised to add information related to Long Covid. 
6/26/2023C-400: Training ServicesC-419: Training ServicesRevisedChanged name of VR3121 to 'Referral for Personal Social Adjustment Training and Work Adjustment Training; VAT services will now utilize the new VR5000, Referral for Provider Services; All references to VR3121 for VAT has been revised to reflect this change.
6/26/2023C-700: Medical Services and EquipmentC-705-3: Assessing and Planning for ServicesRevisedChanged referral name to the new VR5000, Referral for Provider Services
6/26/2023C-800: Neurodevelopmental and Psychological ServicesC-805-2: Wellness Recovery Action Plan Service DeliveryRevisedChanged referral name to the new VR5000, Referral for Provider Services
6/26/2023C-1007: Job Placement ServicesC1007: Job Placement ServicesRevisedChanged referral name to the new VR5000, Referral for Provider Services for Non-Bundled and Bundled Job Placement Services only
6/26/2023C-1200: Supported Employment ServicesC-1205: Referral to Supported Employment ServicesRevisedChanged referral name to the new VR5000 Referral for Provider Services
6/26/2023C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedRevised to remove information regarding the requirement for a MCSA for potentially eligible customers.
6/26/2023D-100: Case Service BudgetD-100: Case Service BudgetRevisedRevised to update Directorate to Region and Field Headquarters to Management Unit. 
6/26/2023D-200: Purchasing Goods and ServicesD-213-5: Multicustomer PurchasesRevisedRevised to remove information regarding the requirement for a MCSA for potentially eligible customers.
6/26/2023D-200: Purchasing Goods and ServicesD-208-3: Incomplete or Inaccurate InvoicesRevisedRevised to update the VR3460, Vendor Invoice Additional Data Request will be available in RHW and once completed, will generate a case note. 
6/26/2023D-300: Record ManagementD-300: Records ManagementRevisedRevised to include information related to SARA generated case notes. 
6/26/2023E-100: GlossaryE-100: GlossaryRevisedRevised to update Directorate to Region and Field Headquarters to Management Unit.
6/26/2023E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to include information related to SARA generated case notes. 
5/15/2023A-200: Customer Rights and Legal IssuesA-211: Accessing Customer Records in ReHabWorksRevisedRevised to update the CRCC Code of Ethics link
5/15/2023C-100: Counseling and GuidanceC-100: Counseling and GuidanceRevisedRevised to update the CRCC Code of Ethics link
5/15/2023D-500: Business Procedures for VR StaffD-501-3: Family Members as CustomersRevisedRevised to update the CRCC Code of Ethics link
4/1/2023A-200: Customer Rights and Legal IssuesA-202-2: Civil Rights ComplaintsRevisedRevised to update the TWC Equal Opportunity (EO) Officer contact information and updated the Regulatory Integrity Division to the Fraud Deterrence and Compliance Monitoring Division.
4/1/2023C-400: Training ServicesC-400: Training ServicesRevisedEdits to reflect changes to policy and procedures to pay for academic training. 
4/1/2023D-200: Purchasing Goods and ServicesD-210-4: Completing VR3472, Contracted Service Modification RequestRevisedRemove example that referred to requiring a VR3472 to purchase a benchmark again.
4/1/2023D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevised to clarify purchases made using contracts established by the State Comptroller for Public Accounts and DIR do not require out of state approvals and are included in the exceptions to purchasing thresholds.
4/1/2023E-200: Summary Table of Approvals Consultations and NotificationsE-200: Summary Table of Approvals Consultations and NotificationsRevisedMark-up of E-200 edits reflect changes to C-400
2/1/2023B-200: Processing Initial Contacts and ApplicationsB-206: Opening a CaseRevisedRevised to remove VR Supervisor consultation when two or more cases are closed unsuccessfully after being found eligible for services, prior to developing the IPE. 
2/1/2023C-400: Training ServicesC-418-1: Purchasing Room and Board ServicesRevisedRevised to remove VR Manager approval for an exceptions to the 50 mile radius of customer's residence requirement if there is a disability related need or if it is best value. 
2/1/2023C-400: Training ServicesC-423-2: Criss Cole Rehabilitation Center TrainingRevisedRevised to state if rehabilitation center training services are recommended outside of the CCRC, VR Manager approval is required. 
2/1/2023C-700: Medical Services and EquipmentC-700: Medical ServicesRevisedRevised to change all state consultant approvals to consultations, decision's contrary to consultants recommendation will require approval, removed VRM approval for DME, and added  guidance on waiver for seasoned hearing aid user
2/1/2023C-1000: Employment ServicesC-1007-2: Bundled Job Placement ServicesRevisedRemoved requirement to submit VR3472 for purchase of 2+ placements.  Requires Supv approval
2/1/2023C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedRemoved requirement to submit VR3472 for purchase of 2+ placements. Requires Supv approval
2/1/2023C-1400: Supportive Goods and ServicesC-1401: MaintenanceRevisedClarified that a receipt is required for nonrecurring maintenance and clarified that there are no exceptions allowed for any items listed in VRSM D-206: Purchasing Restrictions.
2/1/2023C-1400: Supportive Goods and ServicesC-1408: Wage Services for Work Experience through WorkQuestRevisedRemoved VR Supervisor approval for using WorkQuest in lieu of a Workforce Development Board (WDB) when the WDB does not provide paid work experience. 
2/1/2023D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedEdit to align pre purchase review threshold for MCSAs to the threshold for all pre purchase reviews.
2/1/2023D-200: Purchasing Goods and ServicesD-208-3: Incomplete or Inaccurate InvoicesRevisedchanged 'MAPS' to professional medical services and indicates they can use the RHW system-generated billing coversheet, and it must be filed in case file.
2/1/2023D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevised threshold approval & prepurchase review to go in RHW workflow if combined with other approvals, increased prepurchase review to SA over $5000 and can be completed by the final approver, revised to allow family members to provide childcare services
2/1/2023E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals Consultation and NotificationsRevisedRevised to update various required approvals or consultations throughout the document.
2/1/2023E-200: Summary Table of Approvals Consultation and NotificationsE-200: Summary Table of Approvals Consultation and NotificationsRevisedAdditional edit to align the DME approval  and RHW Workflow.
2/1/2023E-300: Case Notes RequirementsE-300: Case Note RequirementsRevisedRevised to add the final approver (e.g., the VR Manager) can complete the pre purchase review if there are other approvals required before the purchase.
11/1/2022C-400: Training ServicesC-419: Work Readiness ServicesRevisedRevised to add blind premium. 
11/1/2022C-1000: Employment ServicesC-1007: Job Placement ServicesRevisedRevised to add blind premium. 
11/1/2022C-1100: Self Employment ServicesC-1103: Traditional Self EmploymentRevisedRevised to add blind premium.
11/1/2022C-1200: Supported Employment ServicesC-1204: Purchasing RequirementsRevisedRevised to add blind premium. 
11/1/2022C-1400: Supportive Goods and ServicesC-1405-4: Child Care Payment GuidelinesRevisedRevised to update reference to maximum child care rates.

Revision DateChapterSectionTypeDescription
8/1/2022D-307: Processing Closed Case FilesD-307-2: Processing Closed Case FilesRevisedRevised shipping procedures.
7/1/2022A-200: Release of Customer Records and InformationA-208-2: Release of Customer Criminal History RecordsRevisedRevised to eliminate the retention of the Computerized Criminal History record in the customer paper case file.
7/1/2022B-400: Completing the Comprehensive AssessmentB-405: Computerized Criminal History ChecksRevisedRevised to eliminate the retention of the Computerized Criminal History record in the customer paper case file.
7/1/2022B-600: Closure and Post-Employment ServicesB-603-5: More Than One Employment in the 90-Day PeriodRevisedRevised to remove Consecutive Jobs section per RSA guidance on the requirement for 90 days in the same position.
7/1/2022C-100: Counseling and GuidanceC-102: Individualized Plan for Employment RequirementRevisedRevised to add C&G is provided and documented within 7 calendar days of completing the IPE to align with B-504-12: IPE Documentation Requirements
7/1/2022C-100: Counseling and GuidanceC-104: Documentation RequirementRevisedRevised "issues" to read "topics".
7/1/2022C-200: Technology ServicesC-202: Assistive Technology Unit ServicesRevisedRevisions made to align with recent changes to SFP Chapter 9: Assistive Technology for Sight Related Disabilities.
7/1/2022C-400: Training ServicesC-406: Purchasing Training ServicesRevisedRevision clarifies that SSI/SSDI recipients does not pay for VR services. Rates were updated.
7/1/2022C-400: Training ServicesC-409-6: Purchasing Dual Credit CoursesRevisedRevised to update reference to Dual Credit Courses due to chapter renumbering.
7/1/2022C-400: Training ServicesC-422: Project SEARCHRevisedRevised to address guidance from RSA related to the requirement for 90 days in the same position.
7/1/2022C-1000: Employment ServicesC-1007-2: Bundled Job Placement ServicesRevisedRevised to address guidance from RSA related to the requirement for 90 days in the same position.
7/1/2022C-1100: Self-Employment ServicesC-1102-11: Self-Employment Goods and ServicesRevisedRevision provides instruction to purchasing utilities deposits through maintenance.
7/1/2022C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedRevised to clarify information on multi-customer service authorizations, clarified information related to a Temporary Learning Experience, and renumbered sections in the chapter.
7/1/2022C-1400: Supportive Goods and ServicesC-1401-2: Recurring MaintenanceRevisedRevised to allow for the purchase of health insurance premiums when required for work experience services, practicums, internships and clinicals.
7/1/2022C-1400: Supportive Goods and ServicesC-1401-3: Nonrecurring MaintenanceRevisedRevised to allow for the purchase of health insurance premiums when required for work experience services, practicums, internships and clinicals. Revision also provides instruction to purchasing utilities deposits through maintenance.
7/1/2022C-1400: Supportive Goods and ServicesC-1401-3: Nonrecurring MaintenanceRevisedRevision provides instruction to purchasing utilities deposits through maintenance.
7/1/2022C-1400: Supportive Goods and ServicesC-1402-8: RelocationRevisedRevision provides instruction to purchasing utilities deposits through maintenance.
7/1/2022D-200: Purchasing Good and ServicesD-213-5: Multicustomer PurchasesRevisedRevision clarifies the filing of invoices for multicustomer SAs and use of multicustomer SAs for potentially eligible services.
7/1/2022D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevision clarifies that SSI/SSDI recipients does not pay for VR services and BLR was increased to 300%
7/1/2022D-200: Purchasing Goods and ServicesD-204-8: Shipping and Handling CostsNewNew section adds instruction for staff for purchasing shipping and handling costs.
7/1/2022D-200: Purchasing Goods and ServicesD-206: Purchasing RestrictionsRevisedRevised to allow for the purchase of health insurance premiums when required for work experience services, practicums, internships and clinicals. Revision also provides instruction to purchasing utility deposits through maintenance.
7/1/2022D-200: Purchasing Goods and ServicesD-206-3: Out-of-State PurchasesRevisedRevision clarifies Contracted Out of State Goods and Services includes contracted Out of State Training providers.
7/1/2022D-300: Records ManagementD-304-2: Transfer of Open CasesRevisedRevisions clarify the transfer policy for transition cases.
7/1/2022D-300: Records ManagementD-307-6: Requesting PickupRevisedRevised process to included tracking closed case boxes when shipping to the Records Center.
7/1/2022D-500: Business Procedures for VR StaffD-506-1: Researching a PaymentRevisedRevised to update the warrant number from six to seven digits to align with RHW functionality.
7/1/2022D-500: Business Procedures for VR StaffD-510-5: Responding to a RequestRevisedRevision eliminates the retention of the Computerized Criminal History record in the customer paper case file.
7/1/2022E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to remove the legal requirements section, add a section on Documentation in VR, and added some TIPS to some case notes.
6/1/2022B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-103: Understanding the VR ProcessRevisedRevisions support changes to the post employment policy.
6/1/2022B-200: Processing Initial Contacts and ApplicationsB-200: Processing Initial Contacts and ApplicationsRevisedRevisions support changes to the post employment policy.
6/1/2022B-300: Determining EligibilityB-303-2: Extension of Time for Determining EligibilityRevisedRevisions support changes to the post employment policy.
6/1/2022B-500: Individualized Plan for Employment and Post-EmploymentB-500: Individualized Plan for Employment and Post-EmploymentRevisedRevisions support changes to the post employment policy.
6/1/2022B-600: ClosureB-600: ClosureRevisedRevisions support changes to the post employment policy.
6/1/2022C-100: Counseling and GuidanceC-104-2: Closing a Counseling and Guidance-Only CaseRevisedRevisions support changes to the post employment policy.
6/1/2022C-200: Technology ServicesC-204-2: Phase 2—Evaluation and TrainingRevisedRevisions support changes to the post employment policy.
6/1/2022C-400: Training ServicesC-400: Training ServicesRevisedRevisions support changes to the post employment policy.
6/1/2022C-600: Orientation and Mobility ServicesC-603-11: Recommending Purchase of EquipmentRevisedRevisions support changes to the post employment policy.
6/1/2022C-700: Medical Services and EquipmentC-700: Medical Services and EquipmentRevisedRevisions support changes to the post employment policy.
6/1/2022C-700: Medical Services and EquipmentC-704-10: Medical Services and EquipmentRevisedUpdate to statute, clarified and aligned with SFP
6/1/2022C-800: Neurodevelopmental and Psychological ServicesC-800: Neurodevelopmental and Psychological ServicesRevisedRevisions support changes to the post employment policy.
6/1/2022C-1007: Job Placement ServicesC-1007-4: On-the-Job TrainingRevisedRevisions support changes to the post employment policy.
6/1/2022C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedRevisions support changes to the post employment policy.
6/1/2022C-1300: Transition Services for Students and Youth with DisabilitiesC-1303-1: Required for Planning and IPE DevelopmentRevisedRevisions support changes to the post employment policy.
6/1/2022C-1400: Supportive Goods and ServicesC-1400: Supportive Goods and ServicesRevisedRevisions support changes to the post employment policy.
6/1/2022D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevisions support changes to the post employment policy.
6/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevisions corrects E-200 to align with VRSM C-704-11 which does not require LMC approval.
6/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevisions support changes to the post employment policy.
6/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevisions made for medical evaluation for hearing aid users
6/1/2022E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevisions support changes to the post employment policy.
5/2/2022D-500: Business Procedures for VR StaffD-511: Systems Access - Processing of IT1260 FormsNewNew section on how access to VR Systems (RHW, RHW Reports, TxROCS) is established and updated for VR staff.
4/1/2022A-300: Specific Customer PopulationsA-305: Students and Youth with DisabilitiesRevisedRemoved irrelevant references.
4/1/2022A-500: Measurable Skill GainsA-504: Types of Documented Progress for Measurable Skill GainsRevisedRevised to edit one of the examples of documentation to confirm an Educational Functioning Level (EFL) Measurable Skill Gains (MSGs).
4/1/2022B-200: Processing Initial Contacts and ApplicationsB-205: Diagnostic InterviewRevisedRevision adds a link to the chart for required assessments.
4/1/2022B-300: Determining EligibilityB-304-1: Establishing the Presence of an ImpairmentRevisedRevisions clarify eligibility examples.
4/1/2022B-300: Determining EligibilityB-310-3: Trial Work ExperienceRevisedReduced approvals for goods and/or services when provided as part of a trial work plan. Clarified which services can be used in Trial Work.
4/1/2022C-300: Communication ServicesC-305-4: Noncertified InterpretersRevisedRevisions update the procedures regarding completing the VR3104.
4/1/2022C-300: Communication ServicesC-306-3: Language LineRevisedRevision directs staff to the intranet language line for language services.
4/1/2022C-400: Training ServicesC-421-4: Work Experience TrainingRevisedRevised to remove VR Supervisor consultation for remote training.
4/1/2022C-400: Training ServicesC-422: Project SEARCHRevisedRevised to reflect the changes to the Project SEARCH forms and procedures.
4/1/2022C-700: Medical ServicesC-700: Medical ServicesRevisedMedical approvals revised.
4/1/2022C-800: Neurodevelopmental and Psychological ServicesC-800: Neurodevelopmental and Psychological ServicesRevisedMore than 60 intervention hours of Applied Behavior Analysis over the lifetime of the case-removed VRS approval. Removed neuropsych and psych assessment off list as requiring approval if repeated.
4/1/2022C-800: Neurodevelopmental and Psychological ServicesC-804-2: Psychological Services LimitsRevisedRemoved required approval for repeating a purchase of any psychological or neuropsychological assessment or evaluation and removed medical director approval and changed it to VRM approval for actions contrary to the advice of the RPC.
4/1/2022C-1000: Employment ServicesC-1007: Job Placement ServicesRevisedRevised to remove VR Supervisor consultation for remote training.
4/1/2022C-1200: Supported Employment ServicesC-1202-3: Extended ServicesRevisedClarified Benefits Summary and Analysis/Work Incentive Plan requirements for Supported Employment Services.
4/1/2022C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-5: Assistive TechnologyRevisedClarified when consultation is needed when considering assistive technology for high school students.
4/1/2022C-1400: Supportive Goods and ServicesC-1400: Supportive Goods and ServicesRevisedReduced approval for vehicle repairs, increased the amount for approval for vehicle repairs to $2,500, and removed the requirement for approval for replacement cost of lost or stolen tools and equipment over $1,000.
4/1/2022D-200: Purchasing Goods and ServicesD-213-6: Food Purchased for Customer TrainingRevisedRevised to align with VRSM C 1300 Transition Services for Students and Youth with Disabilities regarding purchasing food for customer training using Pre-ETS funds.
4/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedApprovals Revision.
2/22/2022A-200: Customer Rights and Legal IssuesA-212-1: Voter Registration ProceduresRevisedRevised to align with the updates to RHW.
2/22/2022B-200: Processing Initial Contacts and ApplicationsB-206-5: Adjust the Phase of a Previously Closed CaseRevisedRevised to add option for phase adjustment for closure before application for potentially eligible case only.
2/22/2022B-600: Closure and Post-Employment ServicesB-603-3: Verifying Employment for ClosureRevisedRevised to align with changes in RHW. The RHW Field labeled "Start the Clock Date" was changed to "Substantial Services Completed Date (90-day clock)".
2/22/2022C-200: Technology ServicesC-203: Rehabilitation Technology Devices and ServicesRevisedRevised to align policy with other sections of the VRSM regarding not requiring comparable benefits for Rehabilitation Technology.
2/1/2022B-200: Processing Initial Contacts and ApplicationsB-204-4: Obtaining a Temporary Social Security NumberRevisedRevised to align with Data Corrections section in policy to complete the VR5158 and file in customer's file.
2/1/2022B-300: Determining EligibilityB-310-3: Trial Work ExperienceRevisedEdits reflect the changes to the Supported Employment Service Delivery Model.
2/1/2022B-400: Completing the Comprehensive AssessmentB-403-2: Specialized Assessment and EvaluationsRevisedEdits reflect the introduction of the Career Planning Assessment and the removal of the Supported Employment Assessment.
2/1/2022C-400: Training ServicesC-415-2: Maximum Amounts for Textbooks and SuppliesRevisedClarifies that electronically accessing course textbooks and supplies should be included when calculating these maximum amounts.
2/1/2022C-1002: Employment ServicesC-1002-2: Employment Services ResourcesRevisedEdits reflect the changes to the Supported Employment Service Delivery Model
2/1/2022C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedEdits reflect the changes to the Supported Employment Service Delivery Model
2/1/2022C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-6: Providing Pre-Employment Transition ServicesRevisedClarifying edits on documenting and processing potentially eligible cases.
2/1/2022C-1400: Supportive Goods and ServicesC-1402-3: Recurring TransportationRevisedClarified when the VR2181, Transportation Log, for private carrier recurring transportation should be used.
2/1/2022C-1400: Supportive Goods and ServicesC-1408: Wage Services for Work Experience through WorkQuestRevisedReduced approval level from Deputy Regional Director to VR Supervisor when using WorkQuest in lieu of a Workforce Development Board for the wage services for students and youth with disabilities
2/1/2022D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedRevised to clarify how to handle customer participation in the cost of hearing aids, accessories, or service charges.
2/1/2022D-200: Purchasing Goods and ServicesD-204-4: Replacement Service AuthorizationsRevisedClarified if the only update needed involves changing the vendor and not the good/service description or dates, a replacement SA is not required.
2/1/2022D-200: Purchasing Goods and ServicesD-208-3: Incomplete or Inaccurate InvoicesRevisedRevised to clarify billing for advance payment situations and medically related purchases and how the RHW system generated billing coversheet is used.
2/1/2022D-200: Purchasing Goods and ServicesD-213-2: Advance PaymentsRevisedRevised to clarify billing for advance payment situations and how the RHW system generated billing coversheet is used.
2/1/2022D-300: Records ManagementD-304-2: Transfer of Open CasesRevisedRevised to align language with TxROCS updates.
2/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedReduced approval level from Deputy Regional Director to VR Supervisor when using WorkQuest in lieu of a Workforce Development Board for the wage services for students and youth with disabilities. Approval will also go through the RHW Workflow.
2/1/2022E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedEdits reflect the changes to the Supported Employment Service Delivery Model
2/1/2022E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedEdits reflect the changes to the Supported Employment Service Delivery Model
11/2/2021D-200: Purchasing Goods and ServicesD-203-3: Comparable Services and BenefitsRevisedRevised to align with Exceptions for Use of Comparable Services and Benefits section.
10/13/2021C-1007: Job Placement ServicesC-1007-4: On the Job TrainingRevisedRevised to align with updates to the Texas Gov. Code to change thresholds from $5K to $10K.
10/5/2021C-400: Training ServicesC-418-1: Purchasing Room and Board ServicesRevisedRevised to align with updates to the Texas Gov. Code to change thresholds from $5K to $10K.
10/5/2021C-700: Medical Services and EquipmentC-704-1: Bids and SpecificationsRevisedRevised to align with updates to the Texas Gov. Code to change thresholds from $5K to $10K.
10/1/2021A-200: Customer Rights and Legal IssuesA-205-5: Subrogation ProcedureRevisedRevised to align with form and the guidance to customers.
10/1/2021A-200: Customer Rights and Legal IssuesA-212: Voter RegistrationRevisedRevised to align with updated TWC NVRA implementation plan/removed case note requirement.
10/1/2021A-500: Measurable Skill GainsA-505: Documenting Measurable Skill GainsRevisedRevised to provide clarification, to indicate information must be updated after each semester/grading period, and to provide time frame for which documents need to be obtained.
10/1/2021B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedRevised to remove case note requirement for voter registration.
10/1/2021B-500: Individualized Plan for EmploymentB-505-1: Joint Annual ReviewRevisedRevised to add education history.
10/1/2021B-600: Closure and Post-Employment ServicesB-603: Successful ClosuresRevisedRevised to add clarification, move ESP documentation to the primary source documentation, added section for Start Date and Alternative Methods, removed same day requirement for employment verification source documentation.
10/1/2021C-800: Neurodevelopmental and Psychological ServicesC-802-6: Autism Spectrum Disorder Supports Settings, Fees, and Allowable HoursRevisedRevised to include rate increases for services.
10/1/2021D-200: Purchasing Goods and ServicesD-204-6: Changing a Provider on a Service AuthorizationRevisedRevised to allow more flexibility to change the provider.
10/1/2021D-200: Purchasing Goods and ServicesD-205-3: Competitive BidsRevisedRevised to align with updates to the Texas Gov. Code to change thresholds from $5K to $10K.
10/1/2021D-200: Purchasing Goods and ServicesD-206-4: TaxesRevisedRevised to add vehicle rentals aren't tax exempt.
10/1/2021D-200: Purchasing Goods and ServicesD-209: Noncompetitive PurchasesRevisedUpdates to TX gov. code to change thresholds from $5K to $10K.
10/1/2021D-200: Purchasing Goods and ServicesD-212-2: Crossing State Fiscal YearsRevisedRevised to clarify goods across fiscal years.
10/1/2021D-500: Business Procedures to VR StaffD-508: Payment After Close of a Fiscal Year and Miscellaneous ClaimsRevisedUpdated and provided an example for the time frame to process payments for goods and services received during the state fiscal year.
10/1/2021E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRemoved the "tip" referencing the case note requirement for voter registration services, revised employment case note and joint annual review case note to align with policy edits.

Revision DateChapterSectionTypeDescription
7/1/2021A-200: Customer Rights and Legal IssuesA-209-9: Release for Administration of the Customer's VR ProgramRevisedRevised to refer staff to additional information on release of information from a fingerprinting criminal background check.
7/1/2021A-200: Customer Rights and Legal IssuesA-213-3: Security Breaches of Confidential InformationRevisedRevised to clarify a position title.
7/1/2021A-300: Specific Customer PopulationsA-300: Specific Customer PopulationsRevisedAdded specific state office program specialist titles to clarify this information for staff.
7/1/2021A-400: Business ServicesA-400: Business ServicesRevisedAdded specific state office program specialist titles to clarify this information for staff.
7/1/2021B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedClarified documentation requirements for voter registration procedures and when VRCs can purchase an ID/DL for a customer.
7/1/2021B-300: Determining EligibilityB-308: AssessmentsRevisedRevised to require hand controls be approved by VR Supervisor while in application status.
7/1/2021B-400: Completing the Comprehensive AssessmentB-402-2: Use of Existing RecordsRevisedRevised to provide guidance on use of existing assessments.
7/1/2021B-400: Completing the Comprehensive AssessmentB-405-1: Obtaining and Maintaining Computerized Criminal History Check ResultsRevisedRevised to specify encrypted email subject line for CCH requests
7/1/2021B-600: Closure and Post-Employment ServicesB-603: Successful ClosuresRevisedRevised to reference the new employment wage and verification template.
7/1/2021C-100: Counseling and GuidanceC-102-1: Frequency of Counseling and GuidanceRevisedRevised to add Attempt to Complete C&G case note and remove the C&G exception. Also, to clarify that C&G must be provided as documented on the IPE. 
7/1/2021C-300: Communication ServicesC-305-4: Noncertified InterpretersRevisedRevised to provide guidance on use of non-certified interpreters and to reference required form.
7/1/2021C-300: Communication ServicesC-307-2: Requesting Braille ServicesRevisedRevised to update process for requesting braille services.
7/1/2021C-400: Training ServicesC-400: Training ServicesRevisedRevised to reorganize/renumber multiple sections, update rates, and add guidance on tutoring.
7/1/2021C-400: Training ServicesC-421-4: Work Experience TrainingRevisedRevised to include VR staff responsibilities related to use of referrals, plans and consultations to align with VR-SFP.
7/1/2021C-400: Training ServicesC-422-2: Steps to Establish a Project SEARCH SiteRevisedRevised to add SME title.
7/1/2021C-400: Training ServicesC-422-5: Project SEARCH Skills TrainingRevisedRevised to include VR staff responsibilities related to use of referrals, plans and consultations to align with VR-SFP.
7/1/2021C-700: Medical Services and EquipmentC-703-26: Rehabilitative TherapiesRevisedRevised to require VRS approval rather than consultation.
7/1/2021C-800: Neurodevelopmental and Psychological ServicesC-800: Neurodevelopmental and Psychological ServicesRevisedRevised to add SME title
7/1/2021C-1000: Employment ServicesC-1007: Job Placement ServicesRevisedRevised to include VR staff responsibilities related to use of referrals, plans and consultations to align with VR-SFP.
7/1/2021C-1000: Employment ServicesC-1007-4: On-the-Job TrainingRevisedRevised to specify the form used for OJT.
7/1/2021D-100: Case Service BudgetD-100: Case Service BudgetRevisedRevised to reflect changes in RHW to budget allocations. 
7/1/2021D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedUpdated cross-references to renumbered sections in VRSM C-400.
7/1/2021D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedRevised to align the process for handling cash receipts.
7/1/2021D-200: Purchasing Goods and ServicesD-204-4: Replacement Service AuthorizationsRevisedRevised to clarify that approvals must be in place if required for the replacement SA and linked to the replacement service record. 
7/1/2021D-200: Purchasing Goods and ServicesD-205: Purchasing Threshold RequirementsRevisedRevised to clarify the use of an approval case note for these approvals.
7/1/2021D-200: Purchasing Goods and ServicesD-206-3: Out-of-State PurchasesRevisedRevised to clarify that the consultation is with the program specialist assigned to the specific training. 
7/1/2021D-200: Purchasing Goods and ServicesD-210-2: Process for Exceptions to Non-Hospital ContractsRevisedRevised to clarify the process for exceptions to non-hospital contracts.
7/1/2021D-200: Purchasing Goods and ServicesD-213-2: Advance PaymentsRevisedRevised to add Child Care and Medical Records to the advance payment table.
7/1/2021D-300: Records ManagementD-300: Records ManagementRevisedRevised to include use of virtual case files and update policy and procedure
7/1/2021D-300: Records ManagementD-307-1: Pulling Closed Case Files for StorageRevisedRevised to remove FileNet as an option for file location and instructs staff to select Records Center. 
7/1/2021D-500: Business Procedures for VR StaffD-510: Retrieving and Disseminating Criminal History Record InformationAddedAdded new section on retrieving customer criminal history.
7/1/2021E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to align approvals with policy changes in other chapters of the VRSM
7/1/2021E-300: Case Notes RequirementsE-300: Case Note RequirementsRevisedRevised to add Attempt to Complete C&G case note requirements, clarify that C&G is provided as indicated on the IPE, and to add tip for voter registration at application.  
5/3/2021B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to clarify that staff cannot deny or delay an application and to clarify financial information for SSI/SSDI recipients
5/3/2021C-700: Medical Services and EquipmentC-704-10: Hearing AidsRevisedRevised to incorporate policies and procedures previously published in VR-SFP Chapter 6 to the VRSM
5/3/2021E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to include approval of medical clearance for hearing aids if evaluation is delayed; see VRSM C-704-10 for policy.
4/1/2021A-200: Customer Rights and Legal IssuesA-208-2: Release of Customer Criminal History RecordsRevisedRevised to clarify the difference between a name-based and fingerprint-based background check. Also, to clarify when results of the background check can be released.
4/1/2021B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-101-7: ConsultantsRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedRevised to clarify initial contact and application timeline.
4/1/2021B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to include the SSA 3288 in the list of disclosure forms during the application phase.
4/1/2021B-300: Determining EligibilityB-300: Determining EligibilityRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021B-500: Individualized Plan for EmploymentB-500: Individualized Plan for EmploymentRevisedRemoves approval requirement for EOT for IPE and clarifies procedure when the customer and counselor do not agree on the contents of an IPE.
4/1/2021B-600: Closure and Post-Employment ServicesB-604-1: Disability Too Significant to Benefit from ServicesRevisedRemoves requirement for VR Supervisor approval to close a case as "disability too significant."
4/1/2021C-200: Technology ServicesC-200: Technology ServicesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021C-200: Technology ServicesC-204-3: Phase 3 Vehicle Selection and TTI ReviewRevisedRevised to note that vehicle modification reviews under $1500 are at no cost. 
4/1/2021C-400: Training ServicesC-400: Training ServicesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021C-400: Training ServicesC-421: Work Experience ServicesRevisedRevised to change approval required for Work Experience exceeding 12 weeks from VR Manager to VR Supervisor.
4/1/2021C-600: Orientation and Mobility ServicesIntroductionRevisedAdded instruction explaining when counselors should seek approval exceptions to facilitate customer progress.
4/1/2021C-700: Medical Services and EquipmentC-700: Medical Services and EquipmentRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021C-800: Neurodevelopmental and Psychological ServicesC-800: Neurodevelopmental and Psychological ServicesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021C-1000: Employment ServicesC-1007-4: On-the-Job TrainingRevisedRevised to change requirement for VR Supervisor approval to consultation with the State Office Program Specialist for Employment Re-entry, Work Experience and Proprietary Schools for VR to pay a higher percentage of reimbursement for On-the-Job Training.
4/1/2021C-1100: Self-Employment ServicesC-1100: Self-Employment ServicesRevisedRevised to update various required approvals throughout chapter and to change references from "RPS" and "RPSS" to "regional specialist assigned to self-employment." 
4/1/2021C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021C-1300: Transition Services for Students and Youth with DisabilitiesC-1303-3: Students Enrolled in Private School or Homeschool SettingsAddedAdded new section on providing services to private and homeschooled students
4/1/2021C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-6: Providing Pre-Employment Transition ServicesRevisedRevised to clarify how Pre-ETS services are documented in ReHabWorks.
4/1/2021C-1400: Supportive Goods and ServicesC-1400: Supportive Goods and ServicesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevised to update various required approvals or consultations throughout the chapter.
4/1/2021D-200: Purchasing Goods and ServicesD-204-6: Changing a Provider on a Service AuthorizationRevisedRevised to clarify that the service provider on SAs for medical records can be changed.
4/1/2021D-200: Purchasing Goods and ServicesD-211: Setting up and Paying ProvidersRevisedRevised to clarify the process and requirements for establishing providers in ReHabWorks.
4/1/2021D-200: Purchasing Goods and ServicesD-213-8: Scheduling of Payments Greater than $5000AddedEdit adds information regarding the use of payment scheduling in compliance with the Prompt Payment Act. 
4/1/2021D-200: Purchasing Goods and ServicesD-215: Service Authorizations when RHW is Not AvailableRevisedRevised to note that VR management provides direction for purchasing processes when RHW is not available. 
4/1/2021D-500: Business Procedures for VR StaffD-505-1: RefundsAddedAdded new section providing instructions for handling cash receipts/refunds.
4/1/2021E-200: Summary Table of Approvals Consultations and NotificationsE-200: Summary Table of Approvals Consultations and NotificationsRevisedRevised to update various required approvals or consultations throughout the document.
3/1/2021B-300: Determining EligibilityB-308-1: Required Assessments and Policy for Selected ConditionsRevisedRevised to reflect changes from the new Substance Use Disorder Services policy.
3/1/2021C-200: Technology ServicesC-204: Vehicle Modification ServicesNewNew Vehicle Modification Services policy (complete replacement of existing policy)
3/1/2021C-800: Neurodevelopmental and Psychological ServicesC-806: Substance Use Disorders ServicesRevisedRevised Substance Use Disorder Services policy.
3/1/2021E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised approvals for vehicle modification, vehicle modification repair, driver training, and vehicle payment assistance.
2/19/2021B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to clarify procedures when ReHabWorks is not available.
2/8/2021A-200: Customer Rights and Legal IssuesA-210: PIN and Signature ProceduresRevisedRevised to update guardian and representative pseudo PIN procedures.
2/8/2021B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to include request for customer to bring documentation of customer's start date if employed at time of application
2/8/2021B-500: Individualized Plan for EmploymentB-502: IPE ProcessRevisedRevised to explain the pop-up notice in RHW at IPE that reminds staff of documents to be obtained prior to IPE.
2/8/2021B-600: Closure and Post-Employment ServicesB-600: Closure and Post-Employment ServicesRevisedRevised required documentation for start date of employment, verification of wages, verification of employment, and customer notification. 
2/8/2021D-200: Purchasing Goods and ServicesD-204-4: Replacement Service AuthorizationsRevisedRevised to note that replacement SAs must be issued within five calendar days of the day on which the original SA is canceled or closed. New SAs should be issued before ones being replaced are canceled or closed. Added instruction for staff to contact UPS if a vendor change is needed. 
2/8/2021D-200: Purchasing Goods and ServicesD-208-3: Incomplete or Inaccurate InvoicesRevisedRevised to note that the billing statement may be used as the invoice for advanced payments and to note when to attach the RHW system generated billing cover sheet.
2/8/2021D-300: Records ManagementD-304: Transfer of Cases and CaseloadsRevisedRevised to add VRM, VRS, or designee as the person to transfer a case to and from the management unit. 
2/8/2021E-400: Applying Basic Living Requirements (BLR) to VR ServicesE-400: Applying Basic Living Requirements (BLR) to VR ServicesRevisedCorrection to delete requirement for the application of BLR to Home or Jobsite Modification evaluations.
2/8/2021VR GlossaryVR GlossaryRevisedRevised to add and update RSA-911 terms and definitions.
1/15/2021A-200: Customer Rights and Legal IssuesA-202-6: Discrimination Based on Gender Expression and IdentityAddedAdded guidance on discrimination based on gender expression.
1/15/2021B-200: Processing Initial Contacts and ApplicationsB-203-2: Initial Contact ProceduresRevisedRevised to add nondiscrimination statement and instructions on working with applicants who are homeless.
1/15/2021B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to add details for customer identification in ReHabWorks, including preferred nickname and gender.
1/15/2021B-200: Processing Initial Contacts and ApplicationsB-204-2: Customer Identification and Authorization for EmploymentRevisedRevised to add instructions on handling a customer's revised name and gender markers.
1/15/2021B-200: Processing Initial Contacts and ApplicationsB-206: Opening a CaseRevisedRevised to add instructions regarding approval for phase adjustment requests for open cases and for requests outside the current program year.
1/15/2021B-300: Determining EligibilityB-311-1: Residency RequirementRevisedRevised policy and procedure on residency requirements
1/15/2021B-500: Individualized Plan for EmploymentB-502-1: Mismatched Identification After the IPE in Reports and  Other CorrespondenceAddedAdded instructions for handling mismatched customer identification details, such as name changes.
1/15/2021B-500: Individualized Plan for EmploymentB-504-5: Planned ServicesRevisedRevised to clarify that specific rates should not be included the IPE, and to remove requirement for planned services to extend beyond six months, to align with policies in VRSM B-300: Determining Eligibility.
1/15/2021C-100: Counseling and GuidanceC-105-4: Counseling and Guidance Based on Gender Expression and IdentityAddedAdded guidance on providing nondiscriminatory counseling and guidance services based on a customer's gender expression.
1/15/2021C-200: Technology ServicesIntroductionRevisedRevised to clarify that staff may request policy/procedure exceptions to facilitate a customer's progress.
1/15/2021C-300: Communication ServicesC-302: Typical ServicesRevisedRevised to clarify that staff may request policy/procedure exceptions to facilitate a customer's progress.
1/15/2021C-400: Training ServicesC-404: VR Counselor ResponsibilitiesRevisedRevised to clarify that staff may request policy/procedure exceptions to facilitate a customer's progress.
1/15/2021C-400: Training ServicesC-410-2: Pell GrantRevisedRevised to note that there are no exceptions to the use of Pell Grant funds.
1/15/2021C-400: Training ServicesC-411-2: Supplemental Security Income and Social Security Disability Income RecipientsRevisedRevised to add exemption from required participation in the cost of training services for independent or proprietary training institutions if there is no comparable public training institute.
1/15/2021C-400: Training ServicesC-413-1: Out-of-State Training at a Proprietary InstitutionRevisedRevised to delete sentence as it is duplicative to the last bullet referring staff to the section above for procedures on amount paid to institution. 
1/15/2021C-400: Training ServicesC-417-2: Room and Board Payments and ProratingRevisedRevised to clarify that room and board should be issued on one SA for the entire grading period.
1/15/2021C-700: Medical Services and EquipmentC-701: Professional Medical ServicesRevisedRevised to clarify circumstances when field office staff must coordinate medical services, and when the Medical Services Coordinator must organize the customer's medical services.
1/15/2021C-700: Medical Services and EquipmentC-703-36: Eye Surgery and Treatment for Eye ConditionsRevisedRevised to update situations requiring state ophthalmological consultant review and to clarify eye prescription, eye injection, and corneal transplant procedures.
1/15/2021C-800: Neurodevelopmental and Psychological ServicesC-803-4: Social SkillsRevisedRevised to clarify that social skills is a plan, not an assessment.
1/15/2021C-1400: Supportive Goods and ServicesC-1400: IntroductionRevisedRevised to clarify that staff may request policy/procedure exceptions to facilitate a customer's progress.
1/15/2021C-1400: Supportive Goods and ServicesC-1402: Transportation ServicesRevisedRevised to clarify that SAs for recurring transportation payments should be issued monthly or for the duration of the service and be paid weekly.
1/15/2021D-200: Purchasing Goods and ServicesD-203-3: Comparable Services and BenefitsRevisedRevised to add instructions on documenting arranged service records in RHW when substantial or supportive goods and services are arranged by a comparable benefit.
1/15/2021D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedRevised to clarify BLR requirements.
1/15/2021D-200: Purchasing Goods and ServicesD-204: The Purchasing ProcessRevisedRevised to clarify backdated, replacement, and ATF case note documentation. Also clarified language for goods and services regarding backdated SA.
1/15/2021D-200: Purchasing Goods and ServicesD-205: Purchasing Threshold RequirementsRevisedRevised to clarify when competitive bids are needed for tuition and required fees for training at an out of state or private training institution. Also clarifies purchases exempted from purchasing threshold requirements.
1/15/2021D-200: Purchasing Goods and ServicesD-209-1: Noncompetitive PurchasesRevisedRevised to align language with policy in D-205-3: Competitive Bids.
1/15/2021D-200: Purchasing Goods and ServicesD-212: Creating the Service AuthorizationRevisedRevised to provide instructions on documenting customer identification preference in service authorizations.
1/15/2021E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to add new approval for requests for phase adjustment for open cases and for closed cases outside of the program year. Also revised eye injection service requiring approval.
1/15/2021E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to clarify backdated, replacement, and ATF case note documentation.
1/15/2021VR GlossaryVR GlossaryRevisedRevised to add "Homeless"
10/1/2020A-200: Customer Rights and Legal IssuesA-200: Customer Rights and Legal IssuesRevisedRevised to note that information about CAP must be provided to customers who are potentially eligible when they complete the VR1820.
10/1/2020A-200: Customer Rights and Legal IssuesA-214: Harm to Self and OthersAddedNew section provides guidance and procedures for staff to use when a customer is a harm to themselves and/or others.
10/1/2020A-500: Measurable Skill GainsA-500: Measurable Skill GainsRevisedRevised to expand information about documentation of MSGs and staff responsibilities.
10/1/2020A-600: Credential AttainmentA-604: Documenting Credential AttainmentRevisedRevised to add more information about documentation of credential attainment and staff responsibilities. 
10/1/2020B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-101-7: ConsultantsRevisedRevised to include content for Eye Medical policy and procedures.
10/1/2020B-300: Determining EligibilityB-300: IntroductionRevisedAdded language from CFR on non-discrimination in eligibility.
10/1/2020B-300: Determining EligibilityB-308: AssessmentsRevisedRevised to include content for Eye Medical policy and procedures.
10/1/2020B-300: Determining EligibilityB-309-4: Designating the Level of Significance in RHWRevisedRevised to align documentation language with E 300: Case Note Requirements. 
10/1/2020B-300: Determining EligibilityB-311: Other Eligibility ConsiderationsRevisedRevised to add language from CFR on non-discrimination in eligibility.
10/1/2020B-500: Individualized Plan for EmploymentB-504-5: Planned ServicesRevisedRevised to add reference to new form, VR3109, Eye Surgery and Treatment Recommendations.
10/1/2020B-600: Closure and Post-Employment ServicesB-603-3: More Than One Employment in the 90-Day PeriodRevisedRevised to clarify if there is a provider placement, they can bill for benchmark C as per VR-SFP; however, if there is a gap of 8 or more weeks, the 90-day period will start over for VR successful closure.
10/1/2020C-300: Communication ServicesC-305: Interpreter Services for Deaf and Hard of Hearing CustomersRevisedRevised to clarify Interpreter Certifications, rates and guidelines for CSSA, and purchasing processes.
10/1/2020C-300: Communication ServicesC-309: Reader ServicesRevisedRevised to clarify procedures for purchasing reader services for students in an academic setting.
10/1/2020C-300: Communication ServicesC-310: Communication Access Realtime Translation (CART)AddedNew section added to provide policy on the provision of CART services.
10/1/2020C-400: Training ServicesC-405-1: Required DocumentsRevisedRevised to align language with VRSM A-500 and A-600 and provided links to these chapters.
10/1/2020C-700: Medical Services and EquipmentC-700: Medical Services and EquipmentRevisedRevised to add policy and procedures for Eye Medical Services.
10/1/2020C-700: Medical Services and EquipmentC-703-36: Eye Surgery and Treatment for Eye ConditionsAddedNew section added for Eye Medical policy and procedures.
10/1/2020C-800: Neurodevelopmental and Psychological ServicesC-804-2: Psychological Services LimitsRevisedRevised to clarify approval requirements for psychological services.
10/1/2020D-200: Purchasing Goods and ServicesD-204-5: No Show PaymentRevisedRevised to remove no show payments for communication access services.
10/1/2020D-200: Purchasing Goods and ServicesD-204-7: Cancellation Upon ArrivalAddedNew section added allowing for payment of cancellations upon arrival for communication access providers under certain circumstances.
10/1/2020D-200: Purchasing Goods and ServicesD-209-3: Contracted Goods and ServicesRevisedRevised to update the Contracted Goods and Services delivery process.
10/1/2020D-200: Purchasing Goods and ServicesD-210-4: Completing VR3472, Contracted Service Modification RequestRevisedRevised to add the Director of the Vocational Rehabilitation Division may delegate signature authority for approval of the VR3472. 
10/1/2020D-300: Records ManagementD-304-2: Transfer of Open CasesRevisedRevised to allow a VR Supervisor to verify case transfer through a RHW case note; to require case transfer coordination between two VR Supervisors in a single MU; and to allow the USC to complete the review and transfer process to transfer cases to another management unit.
10/1/2020D-300: Records ManagementD-307: Processing Closed Case FilesRevisedRevised to update information on file location status in RHW.
10/1/2020E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to update required approvals for various services.
9/1/2020A-200: Customer Rights and Legal IssuesA-200: Customer Rights and Legal IssuesRevisedRevised to add information on alternatives to handwritten signatures and new section A-210-5: Signature Procedures, and to update information on PINs.
9/1/2020B-200: Processing Initial Contacts and ApplicationsB-204-1: Application ProcessRevisedRevised to add a reference to A-210 for signatures.
9/1/2020B-200: Processing Initial Contacts and ApplicationsB-204-2: Customer Identification and Authorization for EmploymentRevisedRevised to allow customers to provide identification and employment authorization documents in person, by mail, or remotely.
9/1/2020B-600: Closure and Post-Employment ServicesB-605: Customer NotificationRevisedRevised to remove the certified letter requirement.
9/1/2020C-200: Technology ServicesC-202-3: Prerequisites for Evaluation and TrainingRevisedRevised to remove typing and contracted braille reading prerequisites for ATU evaluation and training.
9/1/2020C-200: Technology ServicesC-204-2: Purchasing a Vehicle for Modification or a Modified VehicleRevisedRevised procedure for purchasing to allow remote services.
9/1/2020C-400: Training ServicesC-419: Work Readiness ServicesRevisedRevised to clarify when Work Readiness Services and related meetings can be conducted remotely.
9/1/2020C-400: Training ServicesC-419-3: Vocational Adjustment TrainingRevisedRevised to list the new VAT service, Exploring Post-Secondary Education and Training (see VR-SFP 13.17), and to note that certain planning meetings may be conducted remotely.
9/1/2020C-400: Training ServicesC-421: Work Experience ServicesRevisedRevised to clarify under what circumstances Work Experiences Services can be conducted remotely.
9/1/2020C-400: Training ServicesC-422: Project SEARCHRevisedRevised to add that a customer must work in a position for at least 30 cumulative calendar days before achieving Benchmark C after accepting a new position.
9/1/2020C-400: Training ServicesC-424-5: Customer Referral ProcessRevisedRevised the process for referring customers to Vocational Rehabilitation Teachers and updated to allow the referrals to be completed in-person as well as remotely.
9/1/2020C-700: Medical Services and EquipmentC-701-10: Telehealth for Medical ServicesAddedAdded new section directing staff to new policy on telehealth options.
9/1/2020C-800: Neurodevelopmental and Psychological ServicesC-800: Neurodevelopmental and Psychological ServicesRevisedRevised to add new sections directing staff to new policy on telehealth services.
9/1/2020C-800: Neurodevelopmental and Psychological ServicesC-805-2: Wellness Recovery Action Plan Service DeliveryRevisedRevised to note that WRAP services can be provided remotely under certain circumstances.
9/1/2020C-1000: Employment ServicesC-1007: Job Placement ServicesRevisedRevised to add remote service delivery options, and to add that a customer must work in a position for at least 30 cumulative days before achieving Benchmark C after accepting a new position.
9/1/2020C-1200: Supported Employment ServicesC-1206: BenchmarksRevisedRevised to add remote service delivery options.
9/1/2020C-1400: Supportive Goods and ServicesC-1407-3: Purchasing and Documenting Tools or EquipmentRevisedRevised to add reference to A-210 for signatures. 
9/1/2020D-200: Purchasing Goods and ServicesD-200: Purchasing Goods and ServicesRevisedRevised to note that service authorizations may be signed digitally; also added link to step-by-step instructions.
9/1/2020D-200: Purchasing Goods and ServicesD-208: InvoicesRevisedAdded link to Advise TX IO Purchasing Guide.
9/1/2020D-200: Purchasing Goods and ServicesD-210-4: Completing VR3472 Contracted Service Modification RequestRevisedRevised requirements for completing VR3472, Contracted Service Modification Request.
9/1/2020D-200: Purchasing Goods and ServicesD-221: Telehealth OptionsAddedAdded new section on telehealth options for some VR services.
9/1/2020D-300: Records ManagementD-303-1: Two-Sided or Six-Sided Case FilesRevisedRevised to add digital signature option.

Revision DateChapterSectionTypeDescription
8/21/2020C-1400: Supportive Goods and ServicesC-1405-4: Child Care Payment GuidelinesRevisedRevised to update reference to maximum child care rates effective October 1, 2019.
8/6/2020D-200: Purchasing Goods and ServicesD-214: Contractor Performance IssuesRevisedRevised to correct referenced forms and deleted incorrect references.
7/1/2020C-400: Training ServicesC-400: Training ServicesRevisedRevised to update maximum payment rates for college/university/institution training.
6/29/2020A-200: Customer Rights and Legal IssuesA-200: Customer Rights and Legal IssuesRevisedRevised A-202 and A-204 to note that case note documentation is required when informing customers about the appeals process.
6/29/2020A-200: Customer Rights and Legal IssuesA-202-3: Allegations of Abuse Neglect or ExploitationRevisedRevised to add procedures for staff to use when a customer is abused.
6/29/2020A-400: Business ServicesA-406-5: Job ReadinessRevisedRevised to add a cross reference to E-300: Case Note Requirements for more information on what needs to be documented in the Job Ready case note.
6/29/2020B-100: B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-104-3: Ethical StandardsDeletedDeleted from this chapter and moved to new chapter D-500: Business Procedures for VR Staff as section D-501: Ethics Policy.
6/29/2020B-200: Processing Initial Contacts and ApplicationsB-200: Processing Initial Contacts and ApplicationsRevisedRevised to note that documentation is required when informing customers about the appeals process.
6/29/2020B-200: Processing Initial Contacts and ApplicationsB-203-4: Adjusting the Phase of an Initial Contact with Case Assignment to Initial Contact without Case AssignmentRevisedRevised for RHW Summer Release to add a section on phase adjusting a case from initial contact with case assignment to initial contact without case assignment.
6/29/2020B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedDefined "Fast Track" and added procedure.
6/29/2020B-200: Processing Initial Contacts and ApplicationsB-206: Opening a CaseRevisedRevised to conform to RHW summer release changes. Phase adjustments can occur within the program year, not just quarter and a new phase adjustment option allows for cases closed before case assignment
6/29/2020B-300: Determining EligibilityB-300: Determining EligibilityRevisedRevised to note that case note documentation is required when informing customers about the appeals process.
6/29/2020B-300: Determining EligibilityB-309: Establishing the Level of SignificanceRevisedRevised to clarify that cases labeled "significant" or "most significant" that are in active services for less than six months are not required to be changed to "not significant."
6/29/2020B-500: Individualized Plan for EmploymentB-500: Individualized Plan for EmploymentRevisedRevised to note that case note documentation is required when informing customers about the appeals process.
6/29/2020B-600: Closure and Post-Employment ServicesB-600: Closure and Post-Employment ServicesRevisedRevised B-604 and B-605 to note that case note documentation is required when informing customers about the appeals process.
6/29/2020B-600: Closure and Post-Employment ServicesB-602: Reasons for ClosuresRevisedRevised to add "Complete Pre-ETS Services, Not Pursuing VR Application" as a reason for closure.
6/29/2020B-600: Closure and Post-Employment ServicesB-607: Post-Employment ServicesRevisedAdded procedure instructing staff when "Fast Track" can be used and provides a link to VRSM B-204 Application.
6/29/2020C-200: Technology ServicesC-204-2: Purchasing a Vehicle for Modification or a Modified VehicleRevisedRevised to note that a review by the State Office Transition team is required when considering a vehicle modification for a student with a disability.
6/29/2020C-400: Training ServicesC-424-5: Customer Referral ProcessRevisedRevised the referral process for VR Teacher services.
6/29/2020C-1000: Employment ServicesC-1000: Employment ServicesRevisedEdited to remove permanent, not temporary or seasonal, and to add seasonal, temp-to-hire, and PRN as acceptable if considered for continued employment. Added reference to VR-SFP for provider placements in seasonal positions.
6/29/2020C-1000: Employment ServicesC-1007-4: On-the-Job TrainingRevisedDeleted sentence that was a carryover from the former Blind Services Division policy manual that was longer accurate. 
6/29/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedMultiple sections revised to clarify which VR services can be purchased with Pre-ETS funds.
6/29/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-14: Dual Credit CoursesRevisedChanged approval from VR Manager to VR Supervisor for consistency with less than full-time approvals.
6/29/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1308: Case Note DocumentationDeletedSection deleted
6/29/2020C-1400: Supportive Goods and ServicesC-1402: Transportation ServicesRevisedRevised to clarify that calculations are required in a case note; VR manager approval is documented only when approval is required; and to remove multiple lines are used in a SA.
6/29/2020D-200: Purchasing Goods and ServicesD-203-4: Customer ParticipationRevisedRevised to clarify that VR services that directly support Pre-ETS, such as transportation, maintenance, and personal assistant services are exempt from the customer's cost participation.
6/29/2020D-200: Purchasing Goods and ServicesD-211: Setting Up and Paying ProvidersRevisedUpdates the process and provides more guidance to staff.
6/29/2020D-500: Business Procedures for VR StaffD-500: Business Procedures for VR StaffAddedNew chapter added to incorporate procedures formerly documented in the now retired DARS Business Procedures Manual.
6/29/2020E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRemoved note that is no longer a functionality, edited phase adjustment, and added dual credit courses below full time. 
6/29/2020E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to note that case note documentation is required when informing customers about the appeals process. Also revised to note VR Supervisor approval and not VR Manager consultation is required for phase adjustments and changed staff use to VR Counselor Only to align with policy. Also added what needs to be documented in a Job Ready case note. 
6/29/2020E-400: Applying Basic Living Requirements (BLR) to VR ServicesE-400: Applying Basic Living Requirements (BLR) to VR ServicesRevisedRevised to clarify that BLR does not apply to VR services that directly support Pre-ETS, such as transportation, maintenance, and personal assistant services.
4/1/2020A-200: Customer Rights and Legal IssuesA-202-5: Customers Requesting Amendments to Their RecordsRevisedRevised to move content from the Business Procedures Manual section 20.6 Consumers Requesting Amendments to Their Records to VRSM A-202-5.
4/1/2020A-200: Customer Rights and Legal IssuesA-207-2: Obtaining Customer InformationRevisedRevised to move content from the Business Procedures Manual section 20.5, Consumer Releases to Obtain Records from Other Agencies to VRSM A-207-2.
4/1/2020B-300: Determining EligibilityB-310-3: Trial Work ExperienceRevisedRevised to clarify that Paid Work Experience purchased from the Local Workforce Development Boards cannot be used for Trial Work Experience.
4/1/2020B-400: Completing the Comprehensive AssessmentB-402-1: Comprehensive Assessment Case NotesRevisedRevised to clarify documentation of best value.
4/1/2020B-500: Individualized Plan for EmploymentB-505-2: IPE AmendmentRevisedRevised to clarify documentation of best value.
4/1/2020C-400: Training ServicesC-421: Work ExperienceRevisedRevised to align VRSM policy with policy in the VR-SFP for Work Experience.
4/1/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-9: Group Skills Training with More Than One Management Unit and/or RegionRevisedRevised to state that the counselor must hold a staff meeting with the other unit/region.
4/1/2020C-1400: Supportive Goods and ServicesC-1401-7: Processing Maintenance PaymentsRevisedRevised to add specification levels for maintenance payments.
4/1/2020C-1400: Supportive Goods and ServicesC-1402: Transportation ServicesRevisedRevised to replace Transportation Services policy and procedures.
4/1/2020C-1400: Supportive Goods and ServicesC-1407-3: Purchasing and Documenting Tools or EquipmentRevisedRevised to add purchasing thresholds for tools or equipment.
4/1/2020D-200: Purchasing Goods and ServicesD-207-5: Customer Warrants Mailed to the VR OfficeAddedAdded new policy and procedures for handling customer warrants mailed to the VR office.
4/1/2020D-200: Purchasing Goods and ServicesD-210-7: Noncontract Purchases from Contract ProvidersRevisedRemoved procedure that is no longer a function in ReHabWorks.
4/1/2020E-200: Summary Table of Approvals Consultations and NotificationsE-200: Summary Table of Approvals Consultations and NotificationsRevisedRevised to add new approvals under Transportation Services and approval thresholds for tools or equipment.
4/1/2020E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedRevised to include the documentation of best value and to clarify the counseling and guidance case note.
4/1/2020VR GlossaryVR GlossaryRevisedRevised to add definitions from the ReHabWorks Users Guide.
3/2/2020A-200: Customer Rights and Legal IssuesA-208-2: Release of Customer Criminal History RecordsRevisedAdded instructions on releasing criminal history record information (CHRI).
3/2/2020B-500: Individualized Plan for EmploymentB-505: Joint Annual Review and IPE AmendmentsRevisedUpdated to align with E-300 and to clarify what needs to be updated in RHW during JAR and IPE amendments for MSGs and credentials.
3/2/2020C-700: Medical Services and EquipmentC-704-5: Procedures for Purchasing Contracted Medical Assistive Devices, Excluding Hearing AidsRevisedAdded BiPAP and CPAP to list of contracted medical assistive devices.
2/24/2020C-100: Counseling and GuidanceC-105: Essential Aspects of Counseling and GuidanceRevisedRestored to chapter after accidental deletion on February 3, 2020.
2/3/2020B-300: Determining EligibilityB-309-3: Required Level of Significance for Certain CasesRevisedRevised to clarify that all customers who require extended services must have their cases designated in RHW as "most significant disability" for the life of the case.
2/3/2020B-500: Individualized Plan for EmploymentB-504: Content of the IPERevisedRevised to add secondary and post-secondary education to the IPE.
2/3/2020B-600: Closure and Post-Employment ServicesB-603: Successful ClosuresRevisedRevised to add Employment Outcome Types table and information on entering wage and verification data in RHW.
2/3/2020C-100: Counseling and GuidanceC-102: Individualized Plan for Employment RequirementRevisedUpdated to require C&G case note at the time of IPE completion.
2/3/2020E-300: Case Notes RequirementsE-300: Case Notes RequirementsRevisedUpdated to require C&G case note at the time of IPE completion.
1/31/2020A-200: Customer Rights and Legal IssuesA-202-3: Allegations of Abuse, Neglect, or Exploitation and A-202-4: Allegations of Fraud or Employee MisconductRevisedRestored to chapter following the content reorganization on 01/15/2020.
1/31/2020A-200: Customer Rights and Legal IssuesA-212: Voter RegistrationRevisedMoved from A-208 to A-212 following the content reorganization on 01/15/2020.
1/31/2020A-200: Customer Rights and Legal IssuesA-213: Incident Reporting and DocumentationRevisedMoved from A-207 to A-213 following the content reorganization on 01/15/2020.
1/15/2020A-200: Customer Rights and Legal IssuesA-200: Customer Rights and Legal IssuesAddedReorganized content of entire chapter, and moved contents of other chapters to this chapter, with no substantial changes except for clarification of information on litigation.
1/15/2020A-200: Customer Rights and Legal IssuesA-200: Customer Rights and Legal IssuesDeletedDocument retired and replaced with new reorganized version.
1/15/2020A-500: Measurable Skill GainsA-500: Measurable Skill GainsRevisedClarified content related to 18+ participants and documentation requirements.
1/15/2020B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedRelocated content on signatures and PINs to A-200: Customer Rights and Legal Issues.
1/15/2020B-300: Determining EligibilityB-308: AssessmentsRevisedAdded information about fractures.
1/15/2020C-400: Training ServicesC-422: Project SEARCHAddedAdded new section on Measurable Skill Gains related to Project SEARCH.
1/15/2020C-700: Medical Services and EquipmentC-703-33: FracturesAddedAdded section on fractures.
1/15/2020C-700: Medical Services and EquipmentC-704-10: Hearing AidsRevisedClarified requirements for use of insurance or other comparable benefits when customer is over BLR.
1/15/2020C-1000: Employment ServicesC-1007-3: Job Skills TrainingAddedAdded new content regarding Extended Services for Youth with Disabilities.
1/15/2020C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedRevised to...
1/15/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1302-4: Local Education Agency, 18+ ProgramsAddedAdded new content related to 18+ programs and documentation of Measurable Skill Gains.
1/15/2020C-1300: Transition Services for Students and Youth with DisabilitiesC-1306-3: Explore STEM!RevisedAdded content regarding the use of new referral form VR1828, Referral Form to Explore STEM!
1/15/2020C-1400: Supportive Goods and ServicesC-1408: Wage Services for Work ExperienceAddedAdded new content regarding wage services for work experience.
1/15/2020D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedClarified required use of comparable benefits for hearing aids and required approvals for exceptions.
1/15/2020D-200: Purchasing Goods and ServicesD-203-7: Service Category CodesRevisedAdded content regarding the requirement to use the correct service category code.
1/15/2020D-200: Purchasing Goods and ServicesD-205-3: Competitive BidsRevisedClarified documentation related to "get bids" requirements for purchasing through private or out of state training institutions.
1/15/2020D-200: Purchasing Goods and ServicesD-206-2: Payee RestrictionsRevisedAdded definition of "family member."
1/15/2020D-200: Purchasing Goods and ServicesD-206-4: TaxesAddedAdded new section regarding payment of sales taxes.
1/15/2020D-200: Purchasing Goods and ServicesD-210-3: Exceptions to Hospital ContractsRevisedCorrected process and procedure instructions for hospital contract exceptions.
1/15/2020D-300: Records ManagementD-306: Open Records RequestsRevisedRelocated section to A-209-15: Records Requests Received from TWC Open Records.
1/15/2020D-400: Quality Assurance and Continuous Quality ImprovementD-404: Internal ControlsAddedAdded new section on internal controls
1/15/2020E-200: Summary Table of Approvals Consultations and NotificationsE-200: Summary Table of Approvals Consultations and NotificationsRevisedAdded new policy reference regarding fractures.
10/29/2019VR GlossaryVR GlossaryRevisedAdded definitions of: Service Category Codes, Acquired Brain Injury, Employment Supports for Brain Injury (ESBI), Cognitive Rehabilitation Therapy (CRT), Interdisciplinary Team (IDT), Youth with a Disability, and English Language Learner (related to recent Babel Notice guidance memo).
10/9/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedUpdated RHW Purchase Approval Category for AT purchases with a cost of $9,000 or more, and removed a service-specific approval that is no longer required per policy.
10/1/2019A-200: Customer Rights and Legal IssuesA-205: SubrogationRevisedRelocated policies and procedures from the VR Business Procedures Manual and VR3500 instruction sheet.
10/1/2019A-600: Credential AttainmentA-600: Credential AttainmentAddedAdded new chapter on credential attainment.
10/1/2019B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-102-1: Legal Authorization for Informed ChoiceRevisedAdded new section containing federal regulations for staff reference, so they may provide information about informed choice to VR customers throughout the VR process.
10/1/2019B-200: Processing Initial Contacts and ApplicationsB-204: ApplicationRevisedRemoved content regarding the timeline for the completion of a diagnostic interview.
10/1/2019B-600: Closure and Post-Employment ServicesB-603-1: B-603-1: Verifying Employment for ClosureRevisedRevised to clarify that verification of employment must be completed on the same day that the case is closed in RHW.
10/1/2019C-200: Technology ServicesC-200: Technology ServicesRevisedRevised to clarify and reflect changes in the procedure for purchasing and providing technology services.
10/1/2019C-400: Training ServicesC-417: Room and Board ServicesRevisedRevised to clarify the process and procedure for the purchase of room and board services.
10/1/2019C-700: Medical Services and EquipmentC-701-2: Medical Services Required Review and Approvals PolicyRevisedAdded new content for State Physical Medicine and Rehabilitation Consultant and State Neuropsychological Consultant to support ESBI.
10/1/2019C-700: Medical Services and EquipmentC-703-33: Post-Acute Brain Injury RehabilitationRevisedDeleted section on Post-Acute Brain Injury (PABI) Rehabilitation, which has been replaced with ESBI (see C-705).
10/1/2019C-700: Medical Services and EquipmentC-704-4: Required Review before PurchaseRevisedRevised to reflect changes in the review process for durable medical equipment and the role of the assistive technology specialist (ATS).
10/1/2019C-700: Medical Services and EquipmentC-705: Employment Supports for Brain Injury OverviewRevisedAdded new policy on Employment Supports for Brain Injury (ESBI), a service for customers with brain injuries. This service replaces PABI services.
10/1/2019C-1000: Employment ServicesC-1008: Employment Assistance Specialist ServicesRevisedRevised to add details on Basic Consultations and specification levels for creating service records for EAS services.
10/1/2019C-1100: Self-Employment ServicesC-1102-11: Self-Employment Goods and ServicesRevisedRevised to require VR Manager approval for business rent payments that are over $300.
10/1/2019C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedRevised entire chapter to update and clarify policies and procedures.
10/1/2019C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedRevised to use terminology from federal regulations; clarified required case file documentation; added content on Group Skills Training and the Advise TX and Explore STEM programs.
10/1/2019D-200: Purchasing Goods and ServicesD-205: Purchasing Threshold RequirementsRevisedClarifies when exceptions to threshold requirements apply, and when and how to apply requirements to multicustomer SAs.
10/1/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsAddedDocument replaced due to significant revisions required to align content with VRSM policies and procedures and to update RHW Purchase Approval Categories column data.
10/1/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsDeletedDocument retired and replaced with new version that aligns with VRSM policies and procedures and updates RHW Purchase Approval Categories column data.
10/1/2019E-300: Case Notes RequirementsE-300: Case Notes RequirementsRevisedUpdated requirements for documentation of approvals, diagnostic interviews, and pre-purchasing reviews.
10/1/2019E-500: TWC-VR Acronyms ListE-500: TWC-VR Acronyms ListAddedAdded new resource for VR staff.
9/17/2019C-400: Training ServicesC-417-2: Creating a Service Authorization for Room and BoardRevisedAdded ReHabWorks specification levels for room and board service authorizations at various types of training institutions.

Revision DateChapterSectionTypeDescription
7/29/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedUpdated required RHW approval category for Vehicles subsection from 'VR Manager Approval with Consultation' to 'Vehicle Mod $2500-$8999.99' or 'VR Manager Approval,' as appropriate.
7/1/2019A-200: Customer Rights and Legal IssuesA-208: Voter RegistrationRevisedUpdated to clarify that policy did not require staff to offer voter registration services to VR customers from September 1, 2016 – May 11, 2018.
7/1/2019A-500: Measurable Skills GainsA-500: Measurable Skill GainsAddedAdded new chapter on Measurable Skill Gains (MSG) as a federal performance indicator.
7/1/2019B-200: Processing Initial Contacts and ApplicationsB-203: Initial ContactRevisedUpdated to clarify that potentially eligible students must be assigned to a VR counselor as a point of contact; also clarifies when and how to close a case in initial contact; and defines "good faith effort."
7/1/2019B-200: Processing Initial Contacts and ApplicationsB-204-7: PIN ProceduresRevisedUpdated to clarify that a pseudo PIN may be used when a customer is not available to enter their PIN.
7/1/2019B-500: Individualized Plan for EmploymentB-500: Individualized Plan for EmploymentRevisedUpdated to replace the term "supplemental services" with "supportive goods and services" and to clarify frequency of contact requirements.
7/1/2019B-600: Closure and Post-Employment ServicesB-602: Reasons for ClosuresRevisedUpdated to replace "Reasons for Closures" table to align with current RHW functionality and reporting requirements.
7/1/2019B-600: Closure and Post-Employment ServicesB-605: Customer NotificationRevisedUpdated to clarify when a certified letter is required.
7/1/2019C-100: Counseling and GuidanceC-100: Counseling and GuidanceRevisedUpdated to add instruction to frequency of Counseling and Guidance that must be included on the IPE.
7/1/2019C-400: Training ServicesC-400: Training ServicesRevisedUpdated to add new policies and procedures for the purchase of training services at Colleges, Universities, Technical, and Proprietary Institutions.
7/1/2019C-1300: Transition Services for Students and Youth with DisabilitiesC-1300: Transition Services for Students and Youth with DisabilitiesRevisedUpdated to add case note requirements for potentially eligible students, to clarify requirements for Pre-ETS, and to add new sections on Paid Work Experience and Purchasing Dual Credit Courses.
7/1/2019C-1400: Supportive Goods and ServicesC-1400: Supportive Goods and ServicesRevisedUpdated for consistent use of the term "supportive services" instead of "supplemental services."
7/1/2019D-200: Purchasing Goods and ServicesD-208: InvoicesRevisedUpdated to clarify the use of the RHW coversheet for processing payments.
7/1/2019D-200: Purchasing Goods and ServicesD-212: Creating the Service AuthorizationRevisedUpdated the process and procedure for prorating service authorizations for tuition and fees payments.
7/1/2019D-200: Purchasing Goods and ServicesD-213-6: Food Purchased for Customer TrainingRevisedTransferred the policy on food purchased for Group Skills Training from C-1305-11 to D-213-6 and updated the content to apply to all customers.
7/1/2019D-300: Records ManagementD-300: Records ManagementRevisedUpdated to add paper case file requirements for potentially eligible students and moved policy on transferring a transition services case from C-1308 to D-304-2.
7/1/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsAddedDocument replaced due to significant revisions and addition of a new RHW approval categories column.
7/1/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsDeletedDocument retired and replaced with new version that aligns with RHW approval processes and procedures; also added RHW approval categories column.
7/1/2019VR GlossaryVR GlossaryRevisedAdded definition of "supportive goods and services."
6/4/2019C-800: Neurodevelopmental and Psychological ServicesC-803-5: Challenging Behavior ServicesTechnicalUpdated to elevate heading level of subsection C-803-5: Challenging Behavior Services and revise numbering in the remainder of section C-803.
6/3/2019A-200: Customer Rights and Legal IssuesA-206-4: Release of Customer Records and InformationRevisedUpdated to clarify procedures for filing criminal history records through reference to policy in section B-405-4.
6/3/2019B-400: Completing the Comprehensive AssessmentB-405-1: Obtaining and Maintaining Computerized Criminal History Check ResultsRevisedUpdated to correct reference from record storage to record release.
6/3/2019B-500: Individualized Plan for EmploymentB-505-3: Amending the IPE for Post-Employment ServicesRevisedUpdated to remove duplicated content and reference policy in B-607.
6/3/2019B-600: Closure and Post-Employment ServicesB-607: Post-Employment ServicesRevisedUpdated to correct timeline for opening a case for post-employment services.
6/3/2019C-400: Training ServicesC-419: Work Readiness ServicesRevisedUpdated to clarify that service is available for both Pre-ETS and general VR customers, and to add references to premiums.
6/3/2019C-400: Training ServicesC-421: Work Experience ServicesRevisedUpdated to note that unexpired employment authorization documents are required to participate in work experience, and to add links to associated content in the VR-SFP.
6/3/2019C-600: Orientation and Mobility ServicesC-600: Orientation and Mobility ServicesRevisedUpdated to clarify procedures for delivering O&M services.
6/3/2019C-700: Medical Services and EquipmentC-703-34: Diabetes Self-Management ServicesRevisedUpdated to clarify procedures for delivering diabetes self-management services.
6/3/2019C-700: Medical Services and EquipmentC-704-11: Cochlear Implant and Bone Anchored Hearing Aid Processor ReplacementRevisedUpdated to correctly note to staff that a consultation is needed before the purchase of any replacement processor.
6/3/2019C-1000: Employment ServicesC-1007: Job Placement ServicesRevisedUpdated to clarify when a service authorization must be issued and paid, and to add links to associated content in the VR-SFP.
6/3/2019C-1200: Supported Employment ServicesC-1200: Supported Employment ServicesRevisedUpdated to align with policy changes and form replacements in VR-SFP Chapter 18: Supported Employment Services and to add a reference to policy in section C-1300.
6/3/2019D-200: Purchasing Goods and ServicesD-208-2: Elements of an InvoiceRevisedUpdated to clarify level of detail required for the description of goods or services on an invoice.
6/3/2019E-300: Case Notes RequirementsE-300: Case Notes RequirementsRevisedUpdated to add requirements for each ReHabWorks case note title, including which staff may use each title, and to add associated references to VRSM policy.
5/1/2019C-700: Medical ServicesC-701-2: Medical Services Required Review and Approvals PolicyRevisedUpdated to clarify that LMC review is not required for all services listed in C-703: Policies for Services, Procedures, and Programs with Special Requirements.
5/1/2019C-1300: Transition Services for Students and Youth with DisabilitiesC-1306-1: Student Participation in the Cost of Training Seminars and GSTsRevisedUpdated to clarify that students will be asked to participate in the cost of transportation associated with training, if they exceed the BLR amount.
5/1/2019C-1500: Business Enterprises of TexasC-1500: Business Enterprises of TexasRevisedUpdated to remove references to transferring cases to CCRC, which is no longer required.
4/1/2019A-100: Introduction to Vocational RehabilitationA-100: Introduction to Vocational RehabilitationRevisedUpdated to add link to VR Standards mailbox for questions about competitive integrated employment (CIE).
4/1/2019A-200: Customer Rights and Legal IssuesA-206-4: Release of Customer Records and InformationAddedAdded new section on "Release of Information from a Provider" to clarify when a provider may share documents with a customer.
4/1/2019B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-101-7: ConsultantsRevisedUpdated to note that consultants who are treating a VR customer cannot provide a formal VR consultation for that case.
4/1/2019B-100: Vocational Rehabilitation Process, Roles, and ResponsibilitiesB-104: Qualified Vocational Rehabilitation CounselorsRevisedUpdated to align language with TWC VR State Plan and 40 TAC §850.11.
4/1/2019C-400: Training ServicesC-414-3: Room and Board ServicesRevisedUpdated to clarify procedures and to note that VR does not pay refundable deposits associated with room and board.
4/1/2019C-500: Criss Cole Rehabilitation CenterC-503-2: Referrals to the Training ProgramRevisedUpdated to align referral procedures with modifications to the ReHabWorks case management system effective on April 1, 2019.
4/1/2019C-700: Medical ServicesC-700: Medical ServicesRevisedUpdated chapter name to "C-700: Medical Services and Equipment" for accuracy.
4/1/2019C-700: Medical ServicesC-701-2: Medical Services Required Review and Approvals PolicyRevisedUpdated to reference limitations on consultant services, to remove section on "Limitations on LMC Services," and to note that an LMC must complete VR3101, Medical Consultant Review, before the IPE for medical services can be developed.
4/1/2019C-700: Medical ServicesC-701-9: Professional Surgical Services PoliciesRevisedUpdated to clarify that a separate VR3110, Surgery and Treatment Recommendations form, is required from each surgeon serving in a co-surgeon collaboration.
4/1/2019C-700: Medical ServicesC-703-21: Orthoses and ProsthesesRevisedUpdated to require prognosis documentation from a medical provider for customers that have ongoing medical conditions affecting the future ability to use an orthotic or prosthetic device.
4/1/2019C-700: Medical ServicesC-703-35: Bilateral Total Knee Replacement (Simultaneous)AddedNew section added on requirements for knee replacement surgery.
4/1/2019C-800: Neurodevelopmental and Psychological ServicesC-804-4: Psychological ConsultantsAddedNew section added documenting the responsibilities of regional psychological consultants.
4/1/2019C-1000: Employment ServicesC-1002-1: Frequency of Contact During Employment ServicesRevisedUpdated to expand contact requirements to be met by any "VR staff."
4/1/2019C-1400: Supplemental ServicesC-1401: MaintenanceRevisedUpdated to extensively revise subsections C-1404-4 through C-1404-6 and to add ReHabWorks specification levels for short-term housing maintenance and expenses.
4/1/2019D-200: Purchasing Goods and ServicesD-213-2: Advance PaymentsRevisedUpdated to allow authorization of room and board payments early enough to avoid late charges for all providers; separated maintenance from transportation to clarify that these are distinct services.
4/1/2019D-300: Records ManagementD-304: Transfer of Cases and CaseloadsRevisedUpdated to clarify case-transfer procedures related to the use of certified mail and the roles of a VR Manager and VR Supervisor, and to remove the subsection on transferring a case to CCRC.
4/1/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedUpdated to clarify that a single work experience lasting greater than 12 weeks requires VRM approval and that eye surgeries do not require LMC review; also added requirement for LMC review and approval of the state medical director for bilateral total knee replacement.
4/1/2019VR GlossaryVR GlossaryRevisedAdded definitions of "substantial service," "consumable," and "non-consumable."
2/15/2019D-200: Purchasing Goods and ServicesD-205: Purchasing Threshold RequirementsRevisedUpdated entire section to clarify purchasing threshold requirements, including approval requirements, pre-purchasing reviews, competitive bid requirements, and exceptions to requirements, and to add reference to 2 CFR 200.
2/15/2019D-200: Purchasing Goods and ServicesD-206: Purchasing RestrictionsRevisedRevised to add definition of "out-of-state services" and to increase threshold requiring RD approval for out-of-state purchases to $1,000; also clarified that payment of deposits that are refundable with VR funds is not permitted.
2/15/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedRevised to document rules applying to out-of-state services or payments costing more than $1,000 per service authorization.
2/8/2019E-300: Case Notes RequirementsE-300: Case Notes RequirementsAddedNew version of this document added to align content with updated ReHabWorks case note topic choices and to provide expanded guidance for staff entering case notes.
2/8/2019E-300: Case Notes RequirementsE-300: Case Notes RequirementsDeletedDocument retired and replaced with new version containing significant revisions and updated case note types.
2/1/2019A-200: Customer Rights and Legal IssuesA-202-3: Allegations of Abuse, Neglect, or ExploitationRevisedRevised to align policy with the Texas Human Code §48.051 regarding allegations of abuse, neglect, or exploitation.
2/1/2019A-200: Customer Rights and Legal IssuesA-206-4: Release of Customer Records and InformationAddedAdded new sections regarding the required use of the TWC Media Release form and requirements for release forms when sharing information with non-VR staff in TWS offices.
2/1/2019C-500: Criss Cole Rehabilitation CenterC-503-2: Referrals to the Training ProgramRevisedRevised to clarify that a VR Manager or designee conducts a partial case review in TxROCS prior to transfer to CCRC.
2/1/2019D-300: Records ManagementD-304-1: Overview of Case TransfersRevisedRevised to clarify that a case can be transferred when a customer temporarily moves outside of the service area to attend CCRC.
1/2/2019A-200: Customer Rights and Legal IssuesA-206-5: Accessing Customer Records in ReHabWorks (RHW)AddedAdded new section documenting restrictions on accessing customer records in ReHabWorks.
1/2/2019C-700: Medical ServicesC-703-2: Back or Neck TreatmentRevisedRevised to indicate specific approval levels needed for back and neck surgeries and spinal fusion surgeries.
1/2/2019C-1300: Transition Services for Students and Youth with DisabilitiesC-1305-14: Student HireAbility Navigator ProgramAddedAdded new section on the Student HireAbility Navigator program and examples of Navigator duties and tasks.
1/2/2019C-1400: Supplemental ServicesC-1402-4: Processing Transportation PaymentsRevisedRevised to note that maintenance funds cannot be used for transportation services.
1/2/2019D-200: Purchasing Goods and ServicesD-200: Introduction to PurchasingRevisedRevised to note that requests for exceptions to policies and procedures must be sent to the Deputy Division Director for Field Services for consideration.
1/2/2019D-200: Purchasing Goods and ServicesD-202-1: Documentation RequirementsRevisedRevised to include link to VRSM E-300: Case Notes Requirements.
1/2/2019D-200: Purchasing Goods and ServicesD-204: The Purchasing ProcessAddedAdded introductory note explaining the types of after-the-fact service authorizations and noting that all after-the-fact SAs are monitored by the State Office.
1/2/2019D-200: Purchasing Goods and ServicesD-204-1: Steps in the Purchasing ProcessRevisedRevised to specify which staff members can complete each step of the purchasing process.
1/2/2019D-200: Purchasing Goods and ServicesD-204-2: Backdated Service AuthorizationsRevisedRevised to include documentation requirements and link to VRSM E-300: Case Notes Requirements.
1/2/2019D-200: Purchasing Goods and ServicesD-204-3: After-the-Fact Ancillary Service AuthorizationsRevisedRevised to include documentation requirements and link to VRSM E-300: Case Notes Requirements.
1/2/2019D-200: Purchasing Goods and ServicesD-204-4: Replacement Service AuthorizationsRevisedRevised to include documentation requirements and link to VRSM E-300: Case Notes Requirements.
1/2/2019D-200: Purchasing Goods and ServicesD-206-3: Out-of-State PurchasesAddedAdded new section on the purchase of goods or services that cost less than $50 from an out-of-state provider.
1/2/2019D-200: Purchasing Goods and ServicesD-208-3: Incomplete or Inaccurate InvoicesRevisedRevised to replace reference to RHW "invoice" with "billing cover sheet."
1/2/2019D-200: Purchasing Goods and ServicesD-208-4: Invoice Is Not ReceivedRevisedRevised to refer providers to UNTWISE website for invoice examples, if needed.
1/2/2019D-200: Purchasing Goods and ServicesD-211: Setting Up and Paying ProvidersRevisedRevised to clarify responsibility for completion of setting up providers and to add reference to instruction associated with required forms.
1/2/2019D-200: Purchasing Goods and ServicesD-216: Using Provider Credit AccountsAddedAdded section on State Office Consultation for needed goods or services for which there are no established providers.
1/2/2019E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and Notifications - Medical ServicesRevisedRevised to correct job title for state office program specialist for physical disabilities as the consultant for back or neck surgeries.
12/17/2018A-200: Customer Rights and Legal IssuesA-208-1: Voter Registration ProceduresRevisedRevised to clarify procedures for offering customers the opportunity to register to vote at the time of application or change of address.
12/17/2018B-200: Processing Initial Contacts and ApplicationsB-203: Initial ContactRevisedRevised to clarify that, at initial contact, potentially eligible students must be assigned to a VR counselor as a point of contact.
12/17/2018B-200: Processing Initial Contacts and ApplicationsB-204-2: Customer Identification and Authorization for EmploymentRevisedRemoved requirement to update certain documents used to verify customer identity after the customer has been determined eligible for VR services; added instructions for RHW data correction process when document expiration dates need to be updated.
12/17/2018B-400: Completing the Comprehensive AssessmentB-405-3: When Fingerprinting Is NeededRevisedRevised to clarify the process for obtaining a Computerized Criminal History (CCH) check through fingerprinting, when necessary.
12/17/2018B-500: Individualized Plan for EmploymentB-504: Content of the IPERevisedAdded education goal and service completion date to align with December 2018 ReHabWorks release and updated types of services to match terminology used in federal regulations.
12/17/2018C-1400: Supplemental ServicesC-1402-5: AirfareRevisedUpdated the email address used for support and correspondence with the TWC Consumer Airfare unit.
12/3/2018B-200: Processing Initial Contacts and ApplicationsB-204-2: Customer Identification and Authorization for EmploymentRevisedRemoved 60-day grace period for customers to re-submit identification and/or work authorization documents that have expired.
12/3/2018B-200: Processing Initial Contacts and ApplicationsB-206-3 Opening a New Case for a Previous Unsuccessful ClosureRevisedClarified that VR Supervisor consultation is required prior to completing the IPE when a case has previously been closed unsuccessfully 2 or more times.
12/3/2018B-500: Individualized Plan for EmploymentB-505-2: IPE AmendmentRevisedAdded instruction to amend IPE dates when there is a gap between IPEs and IPE Amendments.
12/3/2018C-700: Medical ServicesC-703-21: Orthoses and ProsthesesRevisedRemoved State Office Orthotic and Prosthetic Review Committee (OPRC) approval when prosthesis cost is equal to or greater than $12,500 and does not include unlisted MAPS codes.
12/3/2018C-1100: Self-Employment ServicesC-1102-13: Required ApprovalsRevisedClarified that the recommendation for EAS consultation does not apply to customers who are not blind/visually impaired or deafblind for self-employment funding under $10,000.
12/3/2018C-1300: Transition Services for Students and Youth with DisabilitiesC-1308: Transferring a Transition Services CaseRevisedUpdated the case transfer process for transition cases to align with case transfer process for all VR cases.
12/3/2018D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedRemoved reference to foster parent income in Basic Living Requirements calculations.
12/3/2018D-200: Purchasing Goods and ServicesD-204-6: Changing a Provider on a Service AuthorizationRevisedRemoved reference to hospital facilities as an allowable provider change on an existing service authorization.
12/3/2018D-300: Records ManagementD-302-3: What Not to Include in Case NotesRevisedClarified that only content that is relevant to VR eligibility and/or services is included in case notes.
12/3/2018D-300: Records ManagementD-307-1: Pulling Closed Case Files for StorageRevisedAdded reference to FileNet to match the updated functionality in ReHabWorks.
12/3/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Medical ServicesRevisedRemoved State Office Orthotic and Prosthetic Review Committee (OPRC) approval when prosthesis cost is equal to or greater than $12,500 and does not include unlisted MAPS codes.
12/3/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Pre-ETSRevisedRemoved requirement for VR Supervisor approval of transfer of transition cases.
12/3/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: VehiclesRevisedClarified that approval requirements for payment assistance refers to both monthly payments and down payments.
11/1/2018C-1100: Self-Employment ServicesC-1102-13: Required ApprovalsRevisedUpdated approval requirement for a Simple Business Plan costing $2,000 to $4,999.99 from VR Supervisor to VR Manager to align with VRSM E-200: Summary Table of Approvals, Consultations, and Notifications.
11/1/2018C-1400: Supplemental ServicesC-1401-5: When VR Does Not Authorize the Use of MaintenanceRevisedUpdated to clarify restrictions on the use of maintenance funds.
11/1/2018D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of ServicesRevisedUpdated to conform to Texas Administrative Code: Basic Living Requirements (BLR) does not apply to diabetes education training or orientation and mobility services.
11/1/2018D-200: Purchasing Goods and ServicesD-204: The Purchasing ProcessRevisedUpdated policies, procedures, and terminology for after-the-fact service authorizations and added a new section for changing the provider on an existing SA.
11/1/2018D-200: Purchasing Goods and ServicesD-206-3: Out-of-State PurchasesRevisedUpdated to add exclusions to out-of-state approval requirements.
11/1/2018D-200: Purchasing Goods and ServicesD-216: Using Provider Credit AccountsRevisedUpdated to remove references to credit accounts that are no longer active and to clarify the process for credit account purchases.
11/1/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedUpdated to clarify consultation and approval requirements for out-of-state MAPS purchases.
11/1/2018E-400: Applying Basic Living Requirements (BLR) to VR ServicesE-400: Applying Basic Living Requirements (BLR) to VR ServicesRevisedUpdated to conform to Texas Administrative Code: Basic Living Requirements (BLR) does not apply to diabetes education training or orientation and mobility services.
10/9/2018E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedUpdated to include new ReHabWorks case note titles for documentation of approvals and consultations.
10/1/2018A-300: Specific Customer PopulationsA-309-2: Individuals Earning Subminimum WageRevisedRemoved the word "not" to clarify that Group 2 customers do need career counseling.
10/1/2018B-300: Determining EligibilityB-304-1: Establishing the Presence of an ImpairmentRevisedUpdated to clarify that, while the appointment for additional assessments must be made within five days, the appointment itself does not have to take place within that timeframe.
10/1/2018D-200: Purchasing Goods and ServicesD-205: Purchasing Thresholds RequirementsRevisedUpdated to include additional exemptions and to clarify that purchasing thresholds are based on individual service authorizations and do not apply to cumulative service authorizations.
10/1/2018D-300: Records ManagementD-307: Processing Closed Case FilesRevisedUpdated to document changes to the processing and shipping of closed case files; the Iron Mountain vendor is no longer involved.
9/10/2018A-100: Introduction to Vocational RehabilitationA-100: Introduction to Vocational RehabilitationRevisedUpdated to move statement on exceptions to policy and procedure to VRSM E-200: Summary Table of Approvals, Consultations, and Notifications.
9/10/2018B-300: Determining EligibilityB-303-2: Extension of Time for Determining EligibilityRevisedUpdated to align content for all extensions of time (EOTs) and to clarify approval and documentation requirements.
9/10/2018B-500: Individualized Plan for EmploymentB-503-1: Extension of Time for IPERevisedUpdated to align content for all extensions of time (EOTs) and to clarify approval and documentation requirements.
9/10/2018C-200: Technology ServicesC-203-1: Technology Services RestrictionsRevisedUpdated to clarify that the VR counselor must consult with the state office program specialist for assistive technology (AT) before authorizing the purchase of AT costing more than $5,000.
9/10/2018C-1300: Transition Services for Students and Youth with DisabilitiesC-1300-5: Providing Transition ServicesRevisedUpdated to relocate existing content that was in VR Guidance Memorandums (GM) 17-02, VR GM 18-03, and VR GM 18-04.
9/10/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsRevisedUpdated to clarify that approval requirements for assistive technology (AT) apply to cumulative purchases rather than single purchases of AT, and to relocate content on exceptions to policy and procedure previously included in VRSM A-100: Introduction.
9/4/2018C-700: Medical ServicesC-703-33: Post-Acute Brain Injury RehabilitationRevisedUpdated to clarify that a contract exception must be granted to purchase residential PABI services if the provider's contract is expired.

Revision DateChapterSectionTypeDescription
8/27/2018B-200: Processing Initial Contacts and ApplicationsB-204-2: Customer Identification and Authorization for EmploymentRevisedUpdated to clarify that customers must provide identification and work authorization documents prior to determination of eligibility for VR services. If documents expire, the customer is no longer eligible for VR services.
8/27/2018B-300: Determining EligibilityB-302: Presumption of Eligibility for Social Security RecipientsRevisedUpdated to clarify that recipients of SSI/SSDI benefits must also provide proof of identity and authorization for employment prior to determination of eligibility for VR services.
8/27/2018B-300: Determining EligibilityB-311-1: Residency RequirementRevisedUpdated procedures for serving customers who are residents of another state.
8/27/2018B-500: Individualized Plan for EmploymentB-502: IPE ProcessRevisedAdded requirement to provide copy of signed IPE or IPE amendment to customer.
8/27/2018B-600: Closure and Post-Closure ServicesB-603-1: Verifying Employment for ClosureRevisedAdded ReHabWorks requirement for management verification of wages over $40 per hour.
8/24/2018B-200: Processing Initial Contacts and ApplicationsB-206-2: Opening a New Case or Adjusting the Phase of a Previously Closed CaseRevisedUpdated to clarify that phase adjustments are only allowed within the same quarter that the case is closed.
8/24/2018B-300: Determining EligibilityB-303-2: Extension of Time for Determining EligibilityRevisedClarified requirement for VR Supervisor approval of EOTs for eligibility.
8/24/2018B-300: Determining EligibilityB-308-1: Required Assessments and Policy for Selected ConditionsRevisedChanged eligibility approval requirements for select conditions from VR Manager to VR Supervisor.
8/24/2018B-300: Determining EligibilityB-310-8: Trial Work for Disability Too Significant to Benefit from Services ClosureRevisedAdded requirement for VR Supervisor approval for closing a case due to "disability too significant to benefit from services."
8/24/2018B-300: Determining EligibilityB-312-2: Closing a Case after Determining the Customer IneligibleRevisedChanged approval requirement from VR Manager to VR Supervisor.
8/24/2018B-500: Individualized Plan for EmploymentB-503-1: Extension of Time for IPERevisedClarified approval requirements for extension of time for IPE.
8/24/2018B-600: Closure and Post-Closure ServicesB-604-1: Disability Too Significant to Benefit from ServicesRevisedAdded requirement for VR Supervisor approval for closing a case due to "disability too significant to benefit from services."
8/24/2018B-600: Closure and Post-Closure ServicesB-606: Reopening a Closed CaseRevisedRemoved requirement for management approval to open a new case on cases that were closed previously.
8/24/2018C-200: Technology ServicesC-204-8: Determining the Required Documentation for ModificationsRevisedRemoved option to make changes to DARS3417 and clarified requirement to consult with PSART instead of OGC.
8/24/2018C-200: Technology ServicesC-204-11: Helping the Customer with Payments for a Modified VehicleRevisedChanged approval requirement from VR Manager to regional director.
8/24/2018C-200: Technology ServicesC-205: Jobsite and Home Modification ServicesRevisedClarified consultation and approval requirements.
8/24/2018C-400: Training ServicesC-410-2: Participation in VR Services and TrainingRevisedChanged approval requirement from VR Manager to VR Supervisor.
8/24/2018C-400: Training ServicesC-412-3: Repeating CoursesRevisedAdded requirement for VR Supervisor consultation prior to authorizing VR funds to repeat a course.
8/24/2018C-400: Training ServicesC-414-6: Financial Aid/Pell GrantRevisedClarified requirement for Pell grant to be applied to education related expenses prior to use of VR funds.
8/24/2018C-400: Training ServicesC-418-2: Arranging for a Paid InstructorRevisedChanged approval requirement from regional director to VR Field Services Delivery Director.
8/24/2018C-700: Medical ServicesC-701: Professional Medical ServicesRevisedUpdated and clarified approval and notification requirements for professional medical services.
8/24/2018C-700: Medical ServicesC-702: Clinical Settings PoliciesRevisedUpdated and clarified approval and notification requirements.
8/24/2018C-700: Medical ServicesC-703: Policies for Services, Procedures, and Programs with Special RequirementsRevisedRevised multiple subsections for approval and consultation requirements for specific conditions.
8/24/2018C-700: Medical ServicesC-704-11: Cochlear Implant and Bone Anchored Hearing Aid Processor ReplacementRevisedRevised consultations and approval requirements for cochlear implants.
8/24/2018C-800: Neurodevelopmental and Psychological ServicesC-802-6: Autism Spectrum Disorder Supports Settings, Fees, and Allowable HoursRevisedClarified approval requirements, including adding VR Supervisor approval for purchasing of assessments more than once.
8/24/2018C-800: Neurodevelopmental and Psychological ServicesC-803-7: Applied Behavioral Analysis FeesRevisedClarified approval requirements, including adding VR Supervisor approval for purchasing of assessments more than once.
8/24/2018C-800: Neurodevelopmental and Psychological ServicesC-804-2: Psychological Services LimitsRevisedClarified approval requirements, including adding VR Supervisor approval for purchasing of assessments more than once.
8/24/2018C-1100: Self-Employment ServicesC-1102-11: Goods and Services Provided by Vocational Rehabilitation ServicesRevisedAdded requirement for consultation with OGC prior to authorizing payment of any legal fees.
8/24/2018C-1400: Supplemental ServicesC-1401-3: Nonrecurring MaintenanceRevisedClarified approval requirements and added reminder for customers to be set up as providers when purchase is greater than $400.
8/24/2018C-1400: Supplemental ServicesC-1402: Transportation ServicesRevisedChanged approval threshold from $400 to $200 per single transaction; clarified that airfare limits apply to both in-state and out-of-state air travel.
8/24/2018C-1400: Supplemental ServicesC-1402-8: Vehicle RepairRevisedClarified approval requirements and added requirement for regional director approval for repairs over $1,000.
8/24/2018C-1400: Supplemental ServicesC-1402-9: Vehicle RentalRevisedChanged approval requirement from 90-day increments to six-month increments.
8/24/2018C-1400: Supplemental ServicesC-1403: Personal Assistant ServicesRevisedChanged approval increment from 90 days to 6 months.
8/24/2018C-1400: Supplemental ServicesC-1407: Tools and EquipmentRevisedAdded approval requirements for purchase of replacement tools and equipment reported as stolen.
8/24/2018D-200: Purchasing Goods and ServicesD-204: The Purchasing ProcessRevisedUpdated and clarified approval requirements for after-the-fact service authorizations.
8/24/2018D-200: Purchasing Goods and ServicesD-204-4: Replacement Service AuthorizationsRevisedUpdated approval requirements for replacement service authorizations.
8/24/2018D-200: Purchasing Goods and ServicesD-205: Purchasing Thresholds and RestrictionsRevisedAdded list of purchases that are exempt from the requirements in D-205-1; increased threshold for approvals to $2,500; clarified pre-purchase review and formal case review requirements.
8/24/2018D-200: Purchasing Goods and ServicesD-206-1: Paying Professional DuesRevisedUpdated and clarified approval and consultation requirements.
8/24/2018D-200: Purchasing Goods and ServicesD-206-3: Out-of-State PurchasesRevisedUpdated and clarified approval requirements for out-of-state services.
8/24/2018D-200: Purchasing Goods and ServicesD-209-3: Contracted Goods and ServicesRevisedAdded clarification that outcome-based training services cannot be purchased more than once; Added approval requirements for exceptions to this policy when there is a significant change in circumstances.
8/24/2018E-200: Summary Table of Approvals and ConsultationsE-200: Summary Table of Approvals and ConsultationsDeletedDocument retired and replaced with E-200: Summary Table of Approvals, Consultations, and Notifications
8/24/2018E-200: Summary Table of Approvals, Consultations, and NotificationsE-200: Summary Table of Approvals, Consultations, and NotificationsAddedDocument replaces E-200 Summary Table of Approvals and Consultations; Significant revisions and clarifications to required approvals, consultations, and notifications.
8/13/2018E-300: Case Note RequirementsE-300: Case Note RequirementsRevisedUpdated to add details for clear and accurate documentation of both requests for approval by staff and management approval or denial of these requests.
7/24/2018D-200: Purchasing Goods and ServicesD-202-1: Documentation Requirements/Paper Case File DocumentationRevisedUpdated to indicate that the person who generates or changes the Service Authorization (SA) is the person who should sign the SA.
7/16/2018A-400: Business ServicesA-406-5: Job ReadinessAddedUpdated and relocated existing content from C-1000: Employment Services.
7/2/2018D-200: Purchasing Goods and ServicesD-203-4: Customer Participation in the Cost of Services/Students or Youth with DisabilitiesRevisedClarified that Basic Living Requirements (BLR) does not apply to participation in training seminars and GSTs for students or youth with disabilities.
6/26/2018E-400: Applying Basic Living Requirements (BLR) to VR ServicesE-400: Applying Basic Living Requirements (BLR) to VR ServicesAddedAdded appendix document to clarify the services to which BLR applies.
5/29/2018D-200: Purchasing Goods and ServicesD-203-3: Use of Comparable Services and BenefitsRevisedMoved existing content from B-500: Individualized Plan for Employment.
5/11/2018A-200: Customer Rights and Legal IssuesA-201: Legal AuthorizationAddedAdded citation from the National Voter Registration Act of 1993.
5/11/2018A-200: Customer Rights and Legal IssuesA-208: Voter RegistrationAddedAdded new section on voter registration services provided by TWC-VR.
5/11/2018A-300: Specific Customer PopulationsA-309: Subminimum Wage RecipientsRevisedClarified procedures for subminimum wage and 14c required activities based on RSA guidance.
5/2/2018A-100: Introduction to Vocational RehabilitationA-100: Introduction to Vocational RehabilitationRevisedClarified competitive integrated employment (CIE) outcome requirements for all VR services and directed VR staff to intranet resources related to CIE determinations.